Whitby Toyota - Service Centre

Timely and complete service. Friendly customer service. Did the necessary work efficiently and did not have to wait too long Friendly customer service. Did the necessary work efficiently and did not have to wait too long More

Do not use Whitby Toyota’s service department, they’ll cut corners, and scam you. I was charged an "Environmental Recycling and Disposal" fee for a service that had no consumable parts (visual inspecti cut corners, and scam you. I was charged an "Environmental Recycling and Disposal" fee for a service that had no consumable parts (visual inspection + tire rotation). When asked why I was charged an environmental fee they simply said "everyone gets charged that", when I pressed further, the supervisor / manager came over and reviewed the invoice (I assume she was trying to see if she could find a way to justify it), then left for a few minutes and returned with an updated invoice stating "The system wouldn't let me remove the fee, so I reduced the cost of the service to compensate for it" That was just one of several issues during my LAST service appointment with them; I will NOT be going back there. I HIGHLY suggest that any customers who do still frequent this location, please review your service invoices for extra charges BEFORE paying them. It was a fight to get the charges removed, I imagine it would have been even more difficult if I had blindly paid (before even being shown an invoice). More

We would like to express our, appreciation to Amanda Moore, their Service Manager for her fantastic customer service, as well as Cameron Slater My first contact with Amanda and your management team w Moore, their Service Manager for her fantastic customer service, as well as Cameron Slater My first contact with Amanda and your management team was a couple of years ago when she followed up on an issue that I had, relating to some service work done by your dealership that apparently was not required. Your organization is one of the only ones that I have found to have integrity, honesty and great customer service. An example of that was a situation a few months ago involving a nail in one of my tires that I thought would require a plug and tire repair. You technician reported that it was only the head of the nail on the surface of the tire, and removed it without any further repair or cost required. Thank you Your organization obviously has great senior management that is reflected in people such as Amanda, and Cameron who best exemplify your organization . Amanda has been fantastic and is a great ambassador and a great “public face” for your organization to us, and is very much appreciated. Jeff Kingsley the Assistant General Manger wrote back immediately thanking me for my comments on their staff and organization Thank you. Ken Pickering More

Awesome service, Jeff Kindsley, caneron , Steve Lord the best . Quick and efficient service. Always recommend best . Quick and efficient service. Always recommend More

Mo has always been amazing when I go in to get my service done. Always helpful and helping advice me properly on what type of service to get for my vehicles. Keep up the good work! done. Always helpful and helping advice me properly on what type of service to get for my vehicles. Keep up the good work! More

Everything was great but you did not wash my car and you should bring back the customer shuttle. Also, give your customers complimentary coffee or water you should bring back the customer shuttle. Also, give your customers complimentary coffee or water More

Careless ppl , not taking care of vehicles while in service, one floor mat paper and seat cover is been used for several cars. Do not care of stepping while entering or exiting the car, leaving marks service, one floor mat paper and seat cover is been used for several cars. Do not care of stepping while entering or exiting the car, leaving marks on the door side. Behavior of service agents are as if they are there forcefully. Not providing post service information to customers like what have been done in service. More

Professional, knowledgeable, attentive to your requests. Just a great group from management to service. The best ! Just a great group from management to service. The best ! More

Outstanding commitment to quality work at very competitive prices and achieving on-time results. Whitby Toyota continues to be an extremely impressive dealership.......and I have been a customer competitive prices and achieving on-time results. Whitby Toyota continues to be an extremely impressive dealership.......and I have been a customer of theirs since 1994, 30 years ago. The reason for my long-term loyalty is quite simple: Whitby Toyota is by far the best dealership of any brand of vehicle I have ever known. Don't just take my word for it: drop by the dealership yourself! More

I have been coming here for more than 15 years because of the good service from beginning to end. the good service from beginning to end. More