Whitby Toyota

4Runner purchase Thank you Andrew and Sharifa for making the purchase of our 4Runner so stress free! Thank you for being so easy to reach and for providing prompt fee Thank you Andrew and Sharifa for making the purchase of our 4Runner so stress free! Thank you for being so easy to reach and for providing prompt feedback to all of our questions. We LOVE the truck! More

2017 Toyota Tundra 1794 Edition Shawn McCallum was very Accommodating and was will to take his time and listen to me and provide feedback on any questions I had. The only thing I wo Shawn McCallum was very Accommodating and was will to take his time and listen to me and provide feedback on any questions I had. The only thing I would recommend is that Toyota provide some type of gift or free upgrade like snow tires to a customer who just spent 60K+. More

So much for a contract I bought a used vehicle from Whitby Toyota. It started out great. Steve was so patient and helpful! I loved the vehicle and was excited. Steve got me I bought a used vehicle from Whitby Toyota. It started out great. Steve was so patient and helpful! I loved the vehicle and was excited. Steve got me a great deal. But... - The finance coordinator was suddenly adding fees that were not included in the agreement. - Had to contact them multiple times to try to get more information. If they had mentioned there may be additional fees, I would have been fine. But no. Simply, I had to pay more. - The used vehicle had some scratches, a rip in the leather. It was agreed these would be fixed... And they weren't. - On the day I came in to sign the paperwork, they had to contact the bank to make some changes and reprint the agreement. The financing person said "I wish you had told me this before on the phone (which I had and she said she couldn't do). I was supposed to go home at 4:30 and I'm still here because of this". It was 5:05pm. More

Excellent Customer Service I recently purchased my first car through Whitby Toyota. The salesman I bought through was Shawn McCallum. The customer service was phenomenal. Shawn I recently purchased my first car through Whitby Toyota. The salesman I bought through was Shawn McCallum. The customer service was phenomenal. Shawn was very knowledgeable and helpful. The whole process was fast and efficient as well. I would highly recommend this dealership to anyone looking to purchase a car. More

Bad service I went there to fix my flat tire for my brand new Prius. Amanda the service rep asked me to bring the tire size. When I went back with the tire size, I went there to fix my flat tire for my brand new Prius. Amanda the service rep asked me to bring the tire size. When I went back with the tire size, I had to wail on the line again. This time another service rep served me . He didn't ask me about the tire size. He knew he can check it on the computer. I had to wait more than three hours to fix the tire. Weird questions, no respect for customers. (May be I bought my car @ Donvalley). I will never go back here. More

Positive, Excellent Experience Just before Christmas we purchased a 2016 Highlander and Gary Brown was the excellent salesperson that we dealt with. We are very pleased with our new Just before Christmas we purchased a 2016 Highlander and Gary Brown was the excellent salesperson that we dealt with. We are very pleased with our new vehicle and feel very confident that the followup service at Whitby Toyota will be the same high caliber customer experience that was offered at purchase. Gary delivered on everything he said he would and on pickup last week even spent over 30 minutes patiently explaining and demonstrating many of the features that makes this vehicle so cool! Gary was a pleasure to deal with his relaxed and non-pressure style. We are very satisfied with the whole experience. Gary Brown is a gem!! More

Awesome This was the first time that I was going to purchase a new car. I was scared. From the time I entered the door the staff were warm and helpful. They p This was the first time that I was going to purchase a new car. I was scared. From the time I entered the door the staff were warm and helpful. They put me at ease and patiently answered questions that I had. Which helped to clarify concerns I had. There was no pressure to purchase and was allowed the time to think and return for a test drive. More

Excellent Experience I had a great experience purchasing a new Tacoma; Gary was a pleasure to deal with; he was friendly, courteous, informative and conducted the transact I had a great experience purchasing a new Tacoma; Gary was a pleasure to deal with; he was friendly, courteous, informative and conducted the transaction without sales pressure, couldn't be happier with the whole transaction. More