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Whitby Oshawa Honda

Whitby, ON

4.3
2,612 Reviews

300 Thickson Rd S

Whitby, ON

L1N 9Z1

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2,612 Reviews of Whitby Oshawa Honda

December 24, 2016

CAR WAS DAMAGED ON DELIVERY x2!!! Bought a 2016 Honda accord v6 touring used. THE CAR HAD NEW DAMAGE ON DELIVERY! Told by peter he would look for a trunk tray and mats for us. Said it More

by Sinny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Biglow, Paul Van Huss, David Takla, Peter van Dorsser, Amanda Lachlan
Jan 19, 2017 -

Whitby Oshawa Honda responded

Thank you for your review Sinny, and we are sorry that you did not feel you were serviced with integrity. We understand that you are speaking on your father's behalf, who was the purchaser of the car. To be fair however, we must clarify some of the events surrounding the purchase of your father's car. Peter really is a very caring and attentive salesperson. In fact, he has the highest customer satisfaction in our dealership. You are correct in characterizing that Peter only said he would try to find you some used mats if some became available. Peter is honest, and would not guarantee something he wasn't sure would materialize. If a car happens to come in with some mats that we could help you out with, then we absolutely would, it's quite common. The small scuff on the bumper was touched up as promised, but you are correct in pointing out that we needed the car back to perform the repair, as one would expect. And please understand that any trim pieces scratched by our tint company would absolutely be fixed at no charge. Regarding the review, Peter was willing to buy a set of mats for you to make it right, even though it was never a formal condition of the deal. He offered to drive them out to you himself, but was told it was too late. Peter understandably thought that the mats were the only outstanding issue, and asked if his sourcing them and hand-delivering them to you would resolve the poor review . The answer he got was that only $2000 in free service credits would make up for the perceived inconvenience. Peter felt he was trying to make your experience better, but had no way to make you happy with a demand that was so disproportionate with the events of the transaction. Again, we are sorry that we could not satisfy you.

December 21, 2016

Fantastic Experience I went to Whitby Oshawa Honda to test drive a 2012 Honda Civic since my other car is beyond repair. Throughout the whole experience we were given fant More

by Krissy705
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Takla, John Howes
December 20, 2016

super Thanks to the great team. George Huang's knowledgeable, wise, thorough advise, kind help and very pleasant efficient implementation of the process per More

by Karl Marx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Thomas, George Huang
December 20, 2016

Great Experience After an extremely poor experience at the Mazda dealership down the street, I was very fortunate to connect with the great team at Whitby/Oshawa Honda More

by Nichole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter van Dorsser
December 18, 2016

My new 2017 Civic Hatchback I just bought a 2017 Honda Civic hatchback George was the salesman I dealt with for everything. He was fantastic!!! He was readily available for all More

by kimxox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Huang
December 16, 2016

My new 2017 Honda Pilot I just bought my new 2017 Honda Pilot. Josh Matos was my salesperson and he is very professional. He answered all my questions he showed me all the fe More

by Jen123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Hurdman, Joshua Matos
December 15, 2016

Awesome experience! Awesome service from Josh Matos! He is very knowledgeable and informative with helping me purchase my first car! He made the entire experience easy an More

by Selena Lazo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Matos
December 15, 2016

First new vehicle purchase My wife and I were out looking to purchase our first vehicle together. I had my eye on a demo model 2016 Civic at Whitby Oshawa Honda. We met with Kry More

by Kevin
Recommend Dealer
Yes
Employees Worked With
Krystal Knight
December 15, 2016

excellent sales and service I recently purchased a used Honda civic from Oshawa Whitby Honda this year. I was quite pleased with how great Josh was with his customer service and More

by derek2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Matos
December 15, 2016

Pleasant experience I found the appointment to see the vehicle a pleasant experience. The salesman was honest and not trying to hassle me to buy the vehicle. More

by odyssey2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Huang
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