ToyotaTown

Extraordinary. BRAVO!!! I'm not the average customer, I'm very particular and straight to the point. I have walked out from many dealerships before, tired of hearing false p I'm not the average customer, I'm very particular and straight to the point. I have walked out from many dealerships before, tired of hearing false promises and vague stories to get familiar with me. But TOYOTA TOWN is not the average dealer either, it was for me. I know what I want and what works for my family. The general sells manager and Adel Al Reyes understood what I was after and were not prejudice due to my gender or ethnicity. Intelligent individuals. Then I met Shawn Longworth, motivated and respectful. Explained everything, answered my emails quick when I decided to install winter tires. If something didn't look clear to me, he went the extra mile to look into things and came back with a honest answers and great critical and solving skills. Excellent decision from the general manager to pair me with Shawn. TOYOTA TOWN is fortunate to have Shawn on their team. I guess they already know that. I WILL BE BACK! More

Fast and friendly. My experience with purchasing a Pre-owned minivan from Toyota-Town was extremely positive. They worked hard to meet all my needs. I was especially pl My experience with purchasing a Pre-owned minivan from Toyota-Town was extremely positive. They worked hard to meet all my needs. I was especially pleased with how quickly and painlessly they moved me through the purchasing process. I spent less time waiting for answers and more time negotiating a great deal. I would definitely recommend buying a vehicle from Toyota-Town again. More

Excellent and Professional Customer Service From the moment I arrived, my experience with ToyotaTown and Sylvia Donovan, and Andre de Coning in particular was impressive and excellent. I had vis From the moment I arrived, my experience with ToyotaTown and Sylvia Donovan, and Andre de Coning in particular was impressive and excellent. I had visited several other dealerships, and I must say the customer service environment from the moment I arrived was superior to any other experience. Their professionalism and competence was stellar. Sylvia immediately identified my needs and offered several very realistic options for purchase. This can be an intimidating experience however, Sylvia and Andre covered every single facet of my purchase with me so I was confident and knowledgeable in every aspect of my purchase. This is an excellent team and I am extremely grateful for their excellent customer service! Thank you for making this an exciting and pleasurable experience. More

Great first car experience! At first I was nervous purchasing my first car but I was taken care of by the Toyota town team. I am extremely happy with my new 2016 toyota and impre At first I was nervous purchasing my first car but I was taken care of by the Toyota town team. I am extremely happy with my new 2016 toyota and impressed with the value of the car. More

2016 Corolla We purchased a 2016 Corolla from Shawn Longworth at Toyotatown in London. Shawn was very helpful, knowledgeable and very funny. Great car, great exper We purchased a 2016 Corolla from Shawn Longworth at Toyotatown in London. Shawn was very helpful, knowledgeable and very funny. Great car, great experience. I would definitely recommend Shawn and Toyotatown to anybody looking for a quality vehicle. More

New car lease a stress-less experience I have dealt exclusively with ToyotaTown in London, ON since 1996. Why? Because their consistent professionalism and care of their customers keeps me I have dealt exclusively with ToyotaTown in London, ON since 1996. Why? Because their consistent professionalism and care of their customers keeps me coming back. I recently leased a new Camry XSE, and although there were dozens of details to go through, papers to sign, etc, the sales team led by Sales and Leasing Specialist Tony Coyles, expedited the process and made the experience easy and stress-free. They anticipated my wants and needs, and quickly generated the numbers I needed to see as we adjusted the various options. The delivery/pickup experience was great, too, as Tony was able to find the model/colour I wanted at another dealership & bring it in from out of town. At pickup, Tony was good at explaining the car's new features, and even offered to set up our cell phones with the car. Way to go, Tony & your whole team! More

Great purchase experience Nancy Hopper of Toyota Town in London was extremely professional and helpful throughout the process of purchasing my 2011 RAV4. She was knowledgable Nancy Hopper of Toyota Town in London was extremely professional and helpful throughout the process of purchasing my 2011 RAV4. She was knowledgable about the product and guided the process with confidence. I would highly recommend Nancy to others who are searching for a vehicle. More

Great Service We were visiting from 4 hours away when we experienced vehicle problems. We called the dealership which suggested speaking directly with a service ad We were visiting from 4 hours away when we experienced vehicle problems. We called the dealership which suggested speaking directly with a service advisor. Peter Engelmanas signed us in, offered a complimentary coffee while we waited for the vehicle to be checked. The repairs were scheduled in for first thing the next day - a Saturday! (Not available in our home area.) The vehicle needed to stay put so Peter arranged for a ride. As Peter was not working the next day, he had our file moved to Firis Sharif who continued with the same high level of help. Both men went above and beyond making sure all was done in time so that we could have a safe and problem free trip home. Communication was excellent - we always knew 'the next step'. We were also advised of the ToyotaTown Advantage Club Card program which saved us 10%of our total bill. Thanks Peter and Firis. Great job. Thanks to the mechanics too! PS - the friendly service continued at the luncheon counter too! More

Excellent Product Presentation We found Tony completely knowledgible re: vehicles we considered.He presented vehicle and information in a concise no nonsense presentation including We found Tony completely knowledgible re: vehicles we considered.He presented vehicle and information in a concise no nonsense presentation including a test drive.The purchase process was completed with help of other staff. The vehicle was prepared when we came for pickup with Tony giving us a thorough orientation . More

New Corolla Owner It was a pleasure to deal with Baz, he was helpful with selecting the right model and features. He offered transportation if required after the lease It was a pleasure to deal with Baz, he was helpful with selecting the right model and features. He offered transportation if required after the lease on my insurance provided rental expired. On delivery which was on schedule he explained the operation of the display unit and other features. Thanks Baz, I am happy to have met you when I first visited and also with coming to ToyotaTown. CB More