ToyotaTown
London, ON
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 11:00 AM - 7:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 11:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Thank you! My trip to Toyota Town came after research and recommendations. I was not let down. From the minute I arrived, I was pleasantly surprised by the low My trip to Toyota Town came after research and recommendations. I was not let down. From the minute I arrived, I was pleasantly surprised by the low pressure and knowledgeable sales person, Shawn Longworth. He's a funny guy that didn't feel like the typical "car salesman". My car experience was then taken to the next level of customer experience as I arrived to pick up (my first dealer bought) car gift wrapped with a BIG red bow! What a nice touch! Thank you! More
Very positive experience with sales rep. Nick Sinko. Nick Sinko was excellent to deal with. He carefully and clearly discussed the merits of the RAV4. Nick considered the vehicle we were trading and an Nick Sinko was excellent to deal with. He carefully and clearly discussed the merits of the RAV4. Nick considered the vehicle we were trading and an initial offer was given for our consideration and then a second lower offer was given. Nick accompanied us on a test drive and assisted us in deciding on colour. Pleased with his sales expertise. More
Outstanding Service, Warranty Honored Our Rav4 was suffering some serious transmission problems, so I limped it in to the dealership in the evening to see what was wrong. I spoke with Aman Our Rav4 was suffering some serious transmission problems, so I limped it in to the dealership in the evening to see what was wrong. I spoke with Amanda and was informed of the process and the potential costs. The following morning she called me back (as promised) and told me that the problem was the torque converter and that all repairs would be fully covered under the warranty. True to her word, when I picked up the car, not only does it now function perfectly, but there was no charge. In 35 years of owning cars, I have never had a dealership actually honour a warranty without finding some additional fees to add on top. The customer service from Amanda was outstanding, and the warranty was fully honoured. Between my wife and I, we have had four Toyotas from this dealership over the years, and never had any issues. When it's time for a new car this time around, we'll be headed straight back to Toyota Town. Well done Amanda! More
excellent experience (finally) I've had problems with service here before - after some serious issues, management asked me to give them a second chance, and I did. Things were okay, I've had problems with service here before - after some serious issues, management asked me to give them a second chance, and I did. Things were okay, not great, but fine. Today - finally! - I had a terrific experience. I was welcomed quickly, had an easy conversation about the services planned, was consulted about an extra part needed, and everything was finished well ahead of when it was expected. Easiest service appointment ever. More
Outstanding customer service I leased a 2016 Tacoma pick up after taking it to Brantford Toyota for repairs where I received abysmal customer service and sub par workmanship on my I leased a 2016 Tacoma pick up after taking it to Brantford Toyota for repairs where I received abysmal customer service and sub par workmanship on my truck . Toyota town stepped up and showed what a real Toyota customer service is . They listened to my issues and where going to repair my vehicle after Brantford Toyota damaged it . They went a step further and put me in a new 2017 Tacoma. It is this level of customer service that makes them an outstanding dealership. More
Superior quality services Mike is excellent example of superior post sales services. He surpassed my expectations in terms of his knowledge, services and delivery time frame . Mike is excellent example of superior post sales services. He surpassed my expectations in terms of his knowledge, services and delivery time frame . He started with a courtsey smile and explained to me the technical problem with simple language and detailed the repair plan. Then called to pickup the car before the expected time saving me time and efforts. Ideed, he sets high standards for others to follow and he is an example of how to communicate and serve adding value to the value More
Excellent service and solutions, everytime! The reason why I continue to deal with this particular Toyota is the level of experience and customer service is bar none. I'm on my 4th Toyota vehi The reason why I continue to deal with this particular Toyota is the level of experience and customer service is bar none. I'm on my 4th Toyota vehicle purchase and I continue to send my family and friends looking for a vehicle to them. I've also continued to use Toyotatown's service department for my oil change's and maintenance because they are fast, efficient and knowledgeable. I have been to a different Toyota dealership a different city for services and did not have the same excellent experience. More
Truly great people who put their customers first! This dealership sets the bar very high for the customer. I found them to be friendly, prompt, and genuinely dedicated to assisting me with all aspects This dealership sets the bar very high for the customer. I found them to be friendly, prompt, and genuinely dedicated to assisting me with all aspects of my buying and servicing experience. I would definitely recommend Toyotatown for your next vehicle purchase/service. More
Toyotatown is the BEST dealer in London! I personally feel that Toyotatown is the best Toyota dealership in London! Toyotatown’s business model is designed to eliminate much of the hassle tr I personally feel that Toyotatown is the best Toyota dealership in London! Toyotatown’s business model is designed to eliminate much of the hassle traditionally associated with car purchasing and servicing. It is very clean, organized, and competitively priced. We changed dealerships because of the quality service and the competitive pricing that Toyotatown offers. The service is always prompt and you can trust the technicians to provide the best care for your vehicle. On my most recent visit we were assigned to a Service Advisor named Mike Minarsky. He went above and beyond to provide the best advice and to ensure that we received the best service and pricing possible. He exceeded my expectations by helping me process a warranty claim with Michelin that was settled within a few days. Mike is a proud employee who takes his job very seriously and he is definitely an asset to his dealership and service team! I will definitely be buying my next car at Toyotatown! More
Great service from new Service Advisor Impressed with the quality of service with Corey for being such a new advisor. Great addition to the team and am sure to only get better! Impressed with the quality of service with Corey for being such a new advisor. Great addition to the team and am sure to only get better! More