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ToyotaTown
London, ON
6,749 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 11:00 AM - 7:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 11:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,749 reviews
December 24, 2016
Extremely professional and knowledgable Never in all my years have I ever dealt with a more experienced, professional & knowledgable service advisor as Mr. Dako. I was comfortable and at ea Never in all my years have I ever dealt with a more experienced, professional & knowledgable service advisor as Mr. Dako. I was comfortable and at easy with his explanation of everything and he kept me informed at all times. The Pittsburgh Steelers logo on his desk made me second guess his character to some degree, but in the end, I found him to be a very straight up and honest individual even with this distasteful and somewhat concerning lack of judgement. I will still rate him a 4.9/5. Well done sir, well done. More
by Dean Pavia
Employees Worked With
Robert Dako
Helpful December 24, 2016
Incredible experience! Steph went above and beyond in helping me obtain my vehicle. She always knew what to do and always had an answer/solution if ever a problem occurred. Steph went above and beyond in helping me obtain my vehicle. She always knew what to do and always had an answer/solution if ever a problem occurred. She was very helpful, thoughtful and caring throughout the entire process and I am so thankful to have her in my corner! More
by 15MoeMelody08
December 22, 2016
Another great transaction Easy transaction. No hassles. No surprises. And best of all - a good deal. As always - I'll recommend you again. This kind of service keeps me comi Easy transaction. No hassles. No surprises. And best of all - a good deal. As always - I'll recommend you again. This kind of service keeps me coming back. Thanks Shawn and thanks Mark More
by Bally
December 22, 2016
oil change I have been very satisfied with staff at Toyotaown, very knowledgeable and friendly service. I would recommend sending my friends to Toyotatown and a I have been very satisfied with staff at Toyotaown, very knowledgeable and friendly service. I would recommend sending my friends to Toyotatown and ask for Rob. More
by joeolive
Employees Worked With
Robert Dako
December 20, 2016
Great Service, Above & Beyond Had to pop in as gas cap lid was frozen (some dummy~me) had washed the car just heading into a deep freeze. Well, that rectified itself quickly in the Had to pop in as gas cap lid was frozen (some dummy~me) had washed the car just heading into a deep freeze. Well, that rectified itself quickly in the warm service area. Also, I pointed out a wiper issue I'd been having, and Corey immediately took care of the situation. He was very polite, courteous, and sincerely interested in making me happy with my visit. More
by londontommy
Employees Worked With
Corey Joudry
December 20, 2016
Shawn Longworth From the start to purchase Shawn Longworth has been helpful. Even contacting me every year to make sure I'm still happy with everything. :) I love th From the start to purchase Shawn Longworth has been helpful. Even contacting me every year to make sure I'm still happy with everything. :) I love the service and how friendly Shawn and all the staff are there and when I end up wanting something new I will be coming back. More
by Carolyn Butler
Employees Worked With
December 20, 2016
Professional service. I got my new Corolla 2 weeks ago. I'm very satisfied with the service I had there at Toyota Town. People are very professional and helpful. They did e I got my new Corolla 2 weeks ago. I'm very satisfied with the service I had there at Toyota Town. People are very professional and helpful. They did everything to make my purchase suits my needs and budget. I even brought my best friend to get herself a car and she did! More
by Sara Abdelkader
December 19, 2016
Awesome Service Rob makes service appointments for my vehicle easy and affordable! Thanks for the great service Rob! We really appreciate the education and effort tha Rob makes service appointments for my vehicle easy and affordable! Thanks for the great service Rob! We really appreciate the education and effort that goes into our appointments. More
by abby1987
Employees Worked With
Robert Dako
December 17, 2016
***PSA*** Service Center Dishonesty and Fraud ***PSA*** Attention Toyota Town (London, Ontario) Customers. The Toyota Town service department WILL do everything they can to trick unknowledgeable c ***PSA*** Attention Toyota Town (London, Ontario) Customers. The Toyota Town service department WILL do everything they can to trick unknowledgeable customers into paying for unessential services, through the use of fraudulent means. On Wednesday, December 14, 2016, I took my 2015 Toyota Corolla (purchased at Toyota Town in London, Ontario) for a routine oil change. During the course of my vehicle being serviced, I was approached by a female (Amanda Krug) from the service department. She walked up to me with 2 filters in her hand. The cabin air filter, and another air filter. Both filters were OEM Toyota filters and were grey and very dirty. She indicated that these are the filters out of my car, and the they need to replace them at a cost of about $100. I asked her if she was sure that those were the filters from my vehicle 3 times. Each time, she insisted, replying yes, they were the filters from my vehicle. I then went onto tell her that I put in a brand new filter (that is a completely different brand than the ones she brought to show me) into my car the day before this service appointment, and the other air filter was still quite clean, and in good condition. At which point, she was in complete shock, and didn’t know how to reply. Afterwards, I spoke to the manager (John Rossini), who stated that it was a mistake and that the filters were from a different car… the real mistake was that you tried to defraud the wrong person and that you got caught. The service attendant came right from the shop towards me holding what she claimed to be my filters. I asked her 3 times if she was sure they were from my vehicle and she said yes. There is no doubt in my mind that this was not a mistake, and the service department at Toyota Town knew exactly what they were doing. How can a dealership have the audacity to come up to a customer, try and convince them that their air filter is old, dirty, and in need of replacement, by being shown someone else’s air filter (or probably one they keep on hand and show every customer who comes in for a service appointment), and convince them that they need to pay extra to have it replaced? I’m appalled by the service I received, but also at the fact that I was treated like a complete idiot. It is unfortunate that the service department tries to make an extra buck by way of making false claims and using scare tactics on unknowledgeable customers. Consumer fraud at its finest folks. I have been a loyal and longtime Toyota customer, and I can definitively say that I will never consider purchasing another vehicle, or servicing my vehicle at Toyota Town every again. Signed, RR More
by RR
December 17, 2016
Great experience I recently leased a 2017 RAV4 SE from Stephanie Davis and she was fantastic to deal with. She is very knowledgeable and friendly. She is still answe I recently leased a 2017 RAV4 SE from Stephanie Davis and she was fantastic to deal with. She is very knowledgeable and friendly. She is still answering my questions days later :). She has been very helpful in helping me learn all of the features my new car has to offer. The entire process from beginning to end was excellent. More
by jacholli
