Toyota on the Trail

Above and Beyond Since moving to Edmonton about a year ago, my experience with Toyota on the Trail was great, until it wasn't. I had made an afternoon appointment whil Since moving to Edmonton about a year ago, my experience with Toyota on the Trail was great, until it wasn't. I had made an afternoon appointment while my mother was in town visiting, which would allow me to drop off my vehicle and take the shuttle back home while my mother watched my baby. Except when I got to my appointment, there was only a one way shuttle service available, making me unable to have my tires changed because I had to be home to feed my daughter when she woke from her nap, and only having the one vehicle, I would have no way back to dealership to pick up my vehicle after the tire change. There are very few opportunities that I have someone to watch my baby, which made getting the tires changed at this appointment so important, so I was quite upset when the shuttle would not pick me up at home enabling me to get my tires changed. When the Service Manager, Scott, found out that I had left without getting my tires changed because there was no shuttle service, he very quickly changed the bad experience to a great one, truly going above and beyond. Scott and the Assistant Service Manager arranged a few days later to come to my home and pick up my truck to bring to the delearship to have the tires changed and later drop it back off, allowing me to stay home with my baby. The service that was provided was certainly more than I could have ever asked for and I am so appreciative that they went above and beyond in making it up to me. I can't imagine that you could find better customer service anywhere else. Thank you again Toyota on the Trail. More

Excellent service My experience with toyota personnel was awesome. They are all accomodating from the product advisor to the manager. They give you enough time to think My experience with toyota personnel was awesome. They are all accomodating from the product advisor to the manager. They give you enough time to think and very willing to answer all the questions I had. The best part was they tried to understand the budget and give the best deal that they could give in order to satisfy customer. Thumbs up to all. More

new car purchase Kim in service was excellent in helping us figure out whether it was worth our while to fix the transmission of our 2005 RAV4. After deciding to trade Kim in service was excellent in helping us figure out whether it was worth our while to fix the transmission of our 2005 RAV4. After deciding to trade it in instead, we were immediately able to meet with Clayton to go over a couple of alternatives. We considered three cars and test drove a 2017 Corolla IM and a Prius C. Those two test drives were sufficient to know we didn't need to try the new CH-R. Clayton took the time to understand our concerns and needs and explained the features of the car that were pertinent to us. It ended up being an easy decision - it made more sense to trade-in for a Prius C rather than repair our RAV4. Both Clayton and Ryan made financing a breeze. Wheaton Toyota on the Trail made trading in a car an enjoyable experience. I highly recommend them - their service makes the difference. More

Excellent Gillian did excellent job when we are looking for a mini van she help us since day 1 until delivery day..she knows how to take good care a client! Gillian did excellent job when we are looking for a mini van she help us since day 1 until delivery day..she knows how to take good care a client! More

Great service Great dealership to deal with. My salesperson, Clayton was knowledgeable and did not pressure me. We quickly arrived at a fair price. They found a veh Great dealership to deal with. My salesperson, Clayton was knowledgeable and did not pressure me. We quickly arrived at a fair price. They found a vehicle out of province for me and shipped it in promptly in the time frame they said it would be shipped. Service so far has been excellent. More

New Corolla From the moment we came to the moment we left , good , knowledgeable , honest help . I didn't leave the showroom until I had all the instructions on m From the moment we came to the moment we left , good , knowledgeable , honest help . I didn't leave the showroom until I had all the instructions on my new car , they were pretty insistent on this . Really these guys were awesome More

Got new SUV I purchased my 2017 RAV4 from Zain Lalji, great sales man and have deep knowledge of cars and new technology. Very helpful person, always walk a mile I purchased my 2017 RAV4 from Zain Lalji, great sales man and have deep knowledge of cars and new technology. Very helpful person, always walk a mile further to help and assist you with buying a new car. always understands customers need and direct to the right path in selecting what best fits. Definitely recommend to approach him and consult in buying your future cars and offers best deals in town. ###zain Lalji @ toyota on the trail###. More

Trade in We are trading in a grand Cherokee that we loved, but are coming out even happier then before!! Thank you to Sumit for all of his help and knowledge o We are trading in a grand Cherokee that we loved, but are coming out even happier then before!! Thank you to Sumit for all of his help and knowledge on helping to make the best choice! More

Excellent Customer Service Gillian Siu, a Product Advisor took care of all my queries. She has a very warm rapport with me and my husband. She demonstrates sufficient knowledge Gillian Siu, a Product Advisor took care of all my queries. She has a very warm rapport with me and my husband. She demonstrates sufficient knowledge of company products by letting us know all the important information including its features, specifications, deals and discounts. She is extremely attentive and listened to all our concerns with a great deal of patience. After our conversation she turned over us to Marcus Bennett, Finance Manager. Marcus ensured that I received all the information regarding mode of payments for in-house financing, details of transaction and provided us necessary documents for our brand new 2017 Rav4 LE AWD. I commend Gillian and Marcus for their professionalism and superlative skills. Thanks, you did a great job! More

Great service for buying a 2017 Tacoma TRD Off Road All aspects of my experience at Toyota on the trail were great. No hassle, no pressure, and a quick and efficient process buying my 2017 Taco Off Road All aspects of my experience at Toyota on the trail were great. No hassle, no pressure, and a quick and efficient process buying my 2017 Taco Off Road. Would recommend anytime. More