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Toyota on the Trail

Edmonton, AB

4.5
914 Reviews

5210 Calgary Trail NW

Edmonton, AB

T6H 4J8

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914 Reviews of Toyota on the Trail

October 27, 2018

Returned vehicle 3 times Original AMVIC inspection from the dealership showed the transmission as good. After vehicle was purchased, discovered that the transmission was leak More

by chuck
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raymond Algar, Richard Yuen
Oct 30, 2018 -

Toyota on the Trail responded

Hi Chuck, we are very sorry that you felt that your experience was not a positive one. Ultimately we do our very best to ensure the mechanical integrity of our vehicles through our inspections. Over and above this we have covered the majority of the cost of an extended warranty for you as well as had your vehicle in for multiple hours to do our absolute best to rectify your issue. While we had your vehicle after your purchase we did provide you with a loaner vehicle to inconvenience you the least amount possible. We have also put your vehicle on a hoist for you and your wife to see underneath the vehicle to make sure that the leak issue was no longer present. We feel that we have done everything in our power to make sure that you are happy with your purchase. Please let us know if you would perhaps like to trade the vehicle for a different one, we would like to help you further.

October 26, 2018

Raymond is excellent We have bought two RAV4 vehicles in a month from Toyota on the Trail. Raymond is our representative. He is very professional and helpful. We will reco More

by Chris Le
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond, Molly, Claudia
Jan 18, 2019 -

Toyota on the Trail responded

Hi Chris, Congratulations on purchasing both of your Rav4's! They're amazing SUV's - very reliable, and fun to drive. We're so happy to hear your experiences purchasing with Raymond have been exceptional. He's very attentive to his customers, and always ensures they're happy with every aspect of the sale. Text us at: 780-702-2222 when you're needing to book in for service! Take care :)

October 26, 2018

Great service. Knowledgable staff. Very impressed with great service which you cannot get very often now. Sundeep and Kim are very professional and attentive. Was very impressed with s More

by Serge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royce, Sandeep Jadhav, Kim McKenzie, Kim MacKinnon
Jan 18, 2019 -

Toyota on the Trail responded

Hi Serge, We're happy to hear your experience with our Service team has been fantastic! We have an amazing team that ensures our customers vehicles are in top shape. Royce is incredible at what he does. See you again soon!

October 17, 2018

good service and price Sandra and Raymond both gave very good service and were responsive to questions and e-mails. In future it would be good to have the ECP option explai More

by Judy44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra
Jan 18, 2019 -

Toyota on the Trail responded

Hi Judy44, We're happy to hear you had a pleasant purchase experience with Sandra & Raymond! They're both incredibly knowledgeable, and customer service driven. Thank you for the feedback about ECP! It's very much appreciated. Take care!

October 03, 2018

Good price and service I bought a car from them in last year, and I am a member of Go Auto. I referred my daughter to buy a car from there again. They were good! More

by Barkley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Phillipp Pagtakhan
Jan 18, 2019 -

Toyota on the Trail responded

Hi Barkley, Thank you for the positive feedback! We appreciate you referring your daughter to purchase with us! Have an excellent weekend :)

September 28, 2018

Great First Experience Buying a New Vechile I came in late on a Friday night looking to look at a vehicle, and Sandra stayed late to go through all my options with me and come up with a price I More

by hmcole4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Simoes
Jan 18, 2019 -

Toyota on the Trail responded

Hi there, We're so happy to hear your purchase experience with Sandra was exceptional! She's incredible to work with. We're glad you enjoyed our RAV4 loaner while we were getting your new ride ready! Guest experience is extremely important to us. Thank you very much for the recommendation. Take care!

September 27, 2018

Eugine Everything went good. The employees are very helpful. They help us to get the car that we want with a good price. Very thankful to Sandra for assistin More

by Eugine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Simoes, Daniel Berger
Jan 18, 2019 -

Toyota on the Trail responded

Hi Eugine, We're happy we could assist your family into getting yourselves the car that you were wanting - It's a satisfying feeling. It's fantastic to hear you enjoyed your purchase experience with Sandra! Have a great weekend :)

September 26, 2018

Quick and easy Great staff got to send an out very honest , my wife and I would definitely return to the dealership for new and used vehicles , highly recommend More

by Blake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy “rocky “
Jan 18, 2019 -

Toyota on the Trail responded

Hi Blake, Thank you for the kind review! We appreciate receiving positive feedback from our customers :) Take care!

September 26, 2018

Amazing. Everything you should expect when buying a vehicle To anyone buying a toyota.. go to Toyota on the Trail in Edmonton... I drove from Calgary to close this deal. The sales staff, service and ultimatel More

by Byron76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Simons, Matt Lindgren
Jan 18, 2019 -

Toyota on the Trail responded

Hi Byron76, We're pleased to hear we were able to exceed expectations and get you into a truck that best suited your needs! We appreciate you coming from Calgary to purchase with us. Sandra is extremely accommodating and ensures her customers are completely satisfied with their purchase. Text us at: 780-702-2222 if you ever need anything :)

September 25, 2018

Awesome service Great to be here sammy despite of his lots of clients his trying his best to accommodate us with Outstanding service. Before and after the deal we can More

by Focus2012
Recommend Dealer
Yes
Employees Worked With
Sammy Bellamer, Don MacDonald
Jan 18, 2019 -

Toyota on the Trail responded

Hi Focus2012, We're thrilled to hear this about Sammy! He's fantastic at building strong relationships with his customers. Take care!

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