The BMW Store

Surpassed Every Expectation I'm overwhelmed with Gratitude. Kelli and Justin are exceptional people. Thank you for your kindness and support in getting us in on short notice and I'm overwhelmed with Gratitude. Kelli and Justin are exceptional people. Thank you for your kindness and support in getting us in on short notice and working with us to close. We love our new X3! Thank you! More

Stella was "stellar"! Store was great to deal with and Stella Fung in Sales was excellent - an attentive listener, answered clearly and thoroughly every question about feat Store was great to deal with and Stella Fung in Sales was excellent - an attentive listener, answered clearly and thoroughly every question about features, pricing etc., gave sensible and impartial recommendations. Extremely pleasant and efficient. More

Awesome service by the sales rep Thomson. Love my new Bmw 430i gran coupe. Had a wonderful experience dealing with one of the best sales rep ever Thomson. His professional skills and knowledge Love my new Bmw 430i gran coupe. Had a wonderful experience dealing with one of the best sales rep ever Thomson. His professional skills and knowledge helped me in making this buying experience outstanding. Would recommend him and this place to anyone looking for a vehicle. Go see Thomson :) More

Consistently failed to fix radiator problem Incapable, untrustworthy service. The BMW Store Service Department was unable to resolve the Radiator issue on our 2012 X1. They attempted to fix the Incapable, untrustworthy service. The BMW Store Service Department was unable to resolve the Radiator issue on our 2012 X1. They attempted to fix the Radiator in Nov 2014, replaced the Radiator in Nov 2015 then again in April 2018. We couldn’t believe that after we picked up the vehicle (April 2018), the crew missed to fill the coolant into the new Radiator we paid for!! How could they release a vehicle without paying due diligent while putting clients / vehicle at risk? The overheating could lead to serious damage to the engine. After we made a complaint, they responded “this had never happened before”. More

Insulted and called liars! Humiliating experience Long-term sales person was rude and forced us into a sale when in a rush and needed to go to a funeral. BMW would not return our deposit, and then sa Long-term sales person was rude and forced us into a sale when in a rush and needed to go to a funeral. BMW would not return our deposit, and then salesman (NEIL SHAH) insulted my spouse. We finally picked up the vehicle and it was clearly not ready: broken rear-heated seat, damaged sun shade, dog-hair all over the seat belts, and the wrong rims and tires. They agreed to fix everything next time we brought the vehicle to town. Now sales manager (BILLY DHALIWAL) called us liars and said we agreed to not replace the rims and tires!! Who would agree to that? This was literally the worst car-buying experience for myself and spouse. More

AJ Gupta Saved Us AJ was incredible. After having a horrible experience at GoldLine buying an awful car AJ helped us get such a good deal and really cared. AJ was incredible. After having a horrible experience at GoldLine buying an awful car AJ helped us get such a good deal and really cared. More

Choose your sales representative carefully! If you're visiting this location please don't choose AJ Gupta as your sales representative. He doesn't even know how to speak and behave with the cust If you're visiting this location please don't choose AJ Gupta as your sales representative. He doesn't even know how to speak and behave with the customer. He is an unprofessional sales person at this location. More

xx service don't waste your time to buy your spend your money they are only nice when u are making a deal not after that I spend $70,000 I waiting for car to co don't waste your time to buy your spend your money they are only nice when u are making a deal not after that I spend $70,000 I waiting for car to come they can't even let me car tel my new car come xx service More

Awesome experience I got a new car from Kevin Juan last week which was a very pleasant and easy experience.I was really happy with his purchase and Kevin's service was I got a new car from Kevin Juan last week which was a very pleasant and easy experience.I was really happy with his purchase and Kevin's service was great and professional.Highly recommended! Kevin Juan is a really responsible guy ,very reliable,very trustworthy! More

Excellent service in The BMW Store on Burrard I have two BMWs now, and had some before that. Two of those recent ones were bought in this dealership (new). Also, I've always serviced my BMWs in th I have two BMWs now, and had some before that. Two of those recent ones were bought in this dealership (new). Also, I've always serviced my BMWs in this dealership service. And purchased only the original parts (including the BMW motor oil) here in parts department. This length of experience with these guys gives me the right to say that they are all good people, who are always doing their best to have a satisfied customer at the end. I've worked with John Baker (cool guy) on purchase of my last car, but he's changed the jobs, and then I got Al Bharwani (super cool guy) to work with. I can only say that I am very satisfied with their work and service. Al is the sales advisor you want to work with. He listens! In the mean time, throughout all these years, I've had a contact with Arthur Lin, general sales manager (very professional and down to the Earth guy), Steve Fareham from sales (he really does go an extra mile to get you satisfied! Thank you Steve!), Jordan Kan - delivery specialist (extremely knowledgeable about any BMW), Shannon Young (service advisor) - being very nice and doing more than you usually expect to make you a happy customer, and a young always smiling lady at the Service door/reception (sorry, cannot remember the name at this moment), and a young and very kind lady delivering the courtesy cars (who actually change your car with a better one with no questions asked - just to have you happy). I don't know where the bad Google reviews came from, but trolling is a common Internet thing and shouldn't worry you too much guys! Keep the great work, and thank you! More