Spruce Grove Hyundai

Avoid this place. They think they walk on water and are beyond negotiating a fair price for a vehicle. They insisted we come for a test drive before they could talked numbers, so we did. We liked the vehic beyond negotiating a fair price for a vehicle. They insisted we come for a test drive before they could talked numbers, so we did. We liked the vehicle despite some obvious concerns....interior on the roof was filthy, 7,000 more kms than on the listing, windshield non compliant and would need to be replaced. They told us it was being used as a loaner for the additional kms. Because of this, we asked 3 times when the inspection was done, and they never answered, and even covered up the date on the inspection report with a business card making an excuse about how it was to protect the inspector license number? Come on boys....this isn't out first rodeo buying used, and that's an absolute first....try again. No willingness to move on the number because it was the best priced model in the province that colour? Really?!?! Like the colour matters?!? Again.... grasping at straws and then when we called them out on it, became disrespectful and told us they were closing our file instead of attempting to work with us. Seriously, stay away from this place folks. Unmotivated, unethical, and unreasonable. It surprises me they are still in business with the way they do business. If I could give them zero I would. More

Misleading Advertising Very disappointed in this dealership. Their website specifically says they have no hidden fees. Yet when my wife & I went there to test drive a used c Very disappointed in this dealership. Their website specifically says they have no hidden fees. Yet when my wife & I went there to test drive a used car we found on their website we were told that they add a mandatory $699 insurance "program" to all vehicle sales...supposedly providing an extra $5000 on top of what you get from your insurance company if your vehicle is stolen. When we said we were not interested in such a program we were told bluntly that it was part of all their car sales... period. A "program" that requires a customer to buy an insurance policy they neither want nor need is really just a hidden "fee" by another name. For that reason alone we will never consider purchasing a vehicle from this dealership again. If they have no qualms about misleading advertising, what else will they not hesitate to mislead us about? P.S: The day after our visit, we spoke to a friend of ours who is in car sales at another dealership. He said he offers the same insurance policy as an option to his clients if they wish. He told us that he buys the policy for $60 and sells it for $120 More

worst dealership ever P 14000 in full drove 8000k the worst dealership ever P 14000 in full drove 8000k the motor blew even was a recall from manufacturer and they said it's our loss here working to do a worst dealership ever P 14000 in full drove 8000k the motor blew even was a recall from manufacturer and they said it's our loss here working to do anything made my wife cry twice belittled her horrible service spread the word help stop this from happening to another family five children we put all our money that car and it won't do nothing More

I feel so lucky to have found spruce grove hyundai. They really treated me like family and made me feel comfortable about purchasing a new vehicle with them. Which is more than you can say about a lot of de really treated me like family and made me feel comfortable about purchasing a new vehicle with them. Which is more than you can say about a lot of dealers. Thank you spruce grove hyundai, we’ll be back! More

Be careful! Worst place ever to buy a car. Just don't go! They are lier. Have false advertising online. And also sold me a car with scratches. Worst place ever to buy a car. Just don't go! They are lier. Have false advertising online. And also sold me a car with scratches. More

Awqesome Crew To Work With On My Truck Purchase :) Had an awesome experience working with the sales team on purchasing a used truck recently. After taking the truck out for a test drive I made an o Had an awesome experience working with the sales team on purchasing a used truck recently. After taking the truck out for a test drive I made an offer, the team and I went back and forth on price most of the week until we reached an agreement that benefitted all. Then when I came up from Calgary to pick up the vehicle the next week the truck I was driving broke down on the Henday, I called the dealership to inform them - as it was late and I knew they were waiting for me, and the sales rep I was dealing with, Dean, offered to pick me up so we could close the deal that night as I had to get back to Calgary to work the next morning. I could not be happier with the condition of the truck, the service I received and the professionalism of all involved. Thank you Dean, Bob, Rob and Scott for all your help, for staying late after closing time and for your patients!!! Cheers, Aaron More

Untrustworthy Dealership!! This dealership sold us the extended warranty when we bought our truck in April. They told us at the time that we could do our own oil changes. Then w This dealership sold us the extended warranty when we bought our truck in April. They told us at the time that we could do our own oil changes. Then we had a timing chain break and when we tried to claim it under warranty we were told that because we did our own oil changes our warranty was void. Now we are stuck with a $6000 bill on a vehicle we have owned for 4 months. When we called Hyundai about the issue they said there is nothing they would do for us, despite the fact that they tell their customers they can do their own oil changes. We paid over $4000 for the warranty and now we have another $6000 to pay for repairs that should have been covered. We will NEVER purchase a vehicle from this dealership again! Anyone that buys the First Canadian Protection Plan should not do their own oil changes, despite what this dealership tells you. More

Shady dealer Recently inquired about a vehicle here, the first time I looked at it they did not disclose that it has a previous accident history or an oil leak tha Recently inquired about a vehicle here, the first time I looked at it they did not disclose that it has a previous accident history or an oil leak that I had noticed or that it was registered out of province. The second time I came in I brought up these issues and they tried to dismiss them as nothing. This second time I was in I asked to look under the hood again like I had the first time and they showed me how the latch was broken and told me how it was like that when they brought in the car. Furthermore they wouldn’t even do an inspection if I payed for it. Extremely suspicious dealership. More

False advertising online. False advertising online and trying to sell an incomplete vehicle missing parts and or features from the add. And not fully inspected vehicle. And the False advertising online and trying to sell an incomplete vehicle missing parts and or features from the add. And not fully inspected vehicle. And the sales team was full of lies and poor excuses. The vehicle was not ready when they said it was. Very disorganized. And very poor service from start to finish. More

will never have my tdi jetta serviced there again! oil and fuel filter changed. the lid of the fuel filter is full of dirt and rocks, so it wasn't cleaned prior to removal. they A: never actually chang oil and fuel filter changed. the lid of the fuel filter is full of dirt and rocks, so it wasn't cleaned prior to removal. they A: never actually changed it or B: they changed it with no regard to contaminating the fuel system. I checked my oil, it's super black. all the engines I own my oil is still clear and clean after a 500km check. so you changed my oil? and last but not least they said they had to replace a belt. I purchased this car from them about 6 months ago. so obviously they let the car go out the door like it. didn't return the old belt I have no proof that it was changed. I will never purchase another vehicle from them again. I"m due for a new truck but i won't be going back there. I will never recommend to purchase or service a vehicle to anyone I speak with. My sale guy that sold me my car was a very nice guy so you get 1 star. unfortunately your service department has me wondering if you just took me for a 500 dollar ride and left me with dirty oil and possibly containment ed fuel system. More