Spruce Grove Hyundai

Bad, bad, bad Avoid Spruce Grove Hyundai. One star only because its a requirement. If you’re looking for a new or used car, stay away from Spruce Grove Hyundai. S Avoid Spruce Grove Hyundai. One star only because its a requirement. If you’re looking for a new or used car, stay away from Spruce Grove Hyundai. Shout out to Sherwood Park VW – you guys are fantastic! I was in the market last weekend for a used car and had a very negative experience at Spruce Grove Hyundai. It started with the sales guy, Casey, trying to introduce himself from across the lot out of normal hearing range. Within four minutes of talking with him he expressed “It’s Saturday and it’s going to get busy. Are you looking or ready to buy?” I was interested in a particular brand and was comparing three/four models on the lot. Casey was very pushy and aggressively trying to get us inside before we even decided on which model, we wanted to test drive or finish looking over the car. Not wanting to proceed with Casey, I pointed out another potential customer on the lot that could use his assistance. He quickly told me I was his customer and he wouldn’t be leaving me. I went on to ask about another staff member that we could work with. Again, he stated “I’m with you.” We picked a model that I wanted to test drive. Now he had to rush us into the building for copies of our licenses. I truly understand the policy of taking copies when car shopping, I just don’t like being aggressively pushed around. It’s not my first or last auto purchase transaction so I understand how it works. I had to tell him to “slow it down as we are not in a rush to sign a deal before we explore all of the facts.” He then became very condescending with a lot of attitude that made the entire experience awkward – we should have left at this point. After the test drive, he wanted to review the numbers. I reminded him of a golf ball sized crack on the driver’s side windshield which he responded, “I’ll have my manager review that with you when you’re ready to buy.” Sales Manager, Scott, came over to join the discussion. He made it crystal clear if I wanted to purchase the car I would need to pay for a new windshield or take it as is. Scott did offer to provide me with a quote from his parts department. I was completely shocked with the attitude so made the decision to move on as there is always another car elsewhere. Before leaving, Casey scolded me with a raised voice “I TOLD YOU…I DISCLOSED THE CRACKED WINDSHIELD SO IT’S NOT OUR ISSUE…I TOLD YOU…WHY DO YOU HATE DEALERSHIPS SO MUCH…SO YOU DON’T WANT ME TO HOLD IT FOR YOU…” I was absolutely mind blown at his attitude. We went home and got online, found similar cars but way bigger selection at Sherwood Park VW. Sophear (Sales Pro) and Danny (Sales Manager) at Sherwood Park VW are true professionals. Thank you, Gentlemen for helping me buy a car! You will see us again for our next vehicle purchase – it’s worth the drive. Regards, Darryl More

POWERFUL CARING GIFTED TEAM! Incredible TEAM in all areas! caring efficient, they all go beyond the call of everything! In this market today to have a team like this be in your co Incredible TEAM in all areas! caring efficient, they all go beyond the call of everything! In this market today to have a team like this be in your corner to make sure you are driving in a safe great vehicle, a great brand that you can count on, or need understanding of the brand-they are simply THE BEST and a rarity. The customer service is truly a warm kind and efficient team, the service department now really runs streamlined! The new members they have hired are incredible. Everyone at this Franchise really has a something extra special they give and make you feel so valued, appreciated! Thank you! Belinda Metz---MAMAGROOVE! More

Scammed Run from this place. I purchased a 2015 Altima and the actual cost of a service warranty was misrepresented to me. Within the 30 days the car had a Run from this place. I purchased a 2015 Altima and the actual cost of a service warranty was misrepresented to me. Within the 30 days the car had a transmission problem that they told me I would have to take to a Nissan dealer to get fixed. They refused to honour the 30 day exchange guarantee. I fail to see how a $6000 job that they "couldn't make right" doesn't fit into the exchange!! I would never recommend this place to anyone and would never deal with them again as I do not trust them at all. More