Spruce Grove Hyundai

Warranty Scam They added $1000.00 to the price of the vehicle for their “mandatory warranty.” I read the warranty contract later, and there were so many exclusions They added $1000.00 to the price of the vehicle for their “mandatory warranty.” I read the warranty contract later, and there were so many exclusions in it that it was useless as a warranty. I’m never going to fall for that again. I will never darken Go Hyundai’s door again. More

Service staff less than helpful!! I had a less than impressive visit with the service department. The piece of glass between my windshield and sunroof cracked, so I brought it to Spruc I had a less than impressive visit with the service department. The piece of glass between my windshield and sunroof cracked, so I brought it to Spruce Grove Hyundai to have them look at. No sign of impact so it should have been replaced under warranty. I was told they would not cover it without anyone even looking at it. One service writer would not even get out from behind her desk to come and look, she just told me it was obviously hit by a rock and that caused the crack. I told her I would have heard it or found an impact spot. She told me there was no way it could do that on it's own, it was hit. Apparently she hasn't heard of any of the news reports regarding sunroof glass breaking for no reason. I asked the manager to have a look at it and give me his opinion. He came out and pointed at the bug splatters on my windshield (not rock chips, I only have 1), told me that my windshield has been hit many times by rocks and there was no way that piece of glass would be covered as it was obviously hit by rocks. I told him to show me where it was hit, but he couldn't. All he said was in the 4 years he's worked with Hyundai he's never seen a piece of glass covered under warranty. I don't think he's actually even tried. I told him that I would find another Hyundai dealer to work with and he just shrugged his shoulders and said bye. I called River City Hyundai, and I was told they would cover that piece without even seeing my car. The service manager there was very helpful, and willing to at least try to help me. Spruce Grove Hyundai was not. I had to go all the way across the city but River City Hyundai treated me great and covered that piece of glass under warranty with no problems at all. I will not go back to Spruce Grove Hyundai, even though I prefer to keep my business local as I live west of Stony Plain. I will drive to the other side of Edmonton and give River City my business. 1 star only because it's a requirement, I would have preferred zero. More

Sales staff great - finance department TERRIBLE Sales staff was superb. Zero complaints there. However their financing department was a mess. First off they hounded me to come in to get the final Sales staff was superb. Zero complaints there. However their financing department was a mess. First off they hounded me to come in to get the final paper work finished (my co-signer was from out of town, so we needed to arrange a date for her to come in) - yet when we arranged an appointment after incessant calls ect. The finance guy was late, and we sat around for a good hour. Then he messed up the paper work, my co-signer ended up being the principal buyer in the eyes of the bank. So all the paper work needed to be resigned - this of course was after my co-signer had left to return home. On top of all of that, the process was not explained. I tried to register the vehicle only to find out another signed document was required to do so. Something that should have been told to us during the initial process. Decent prices, great sales staff, but the debacle with the finance department means i will never recommend anyone go here. More

Worst service department ever The motor went in my wife’s 2017 Tucson,when we first had the car towed there she was told to rent a car as they would not supply a loaner. We were to The motor went in my wife’s 2017 Tucson,when we first had the car towed there she was told to rent a car as they would not supply a loaner. We were told warranty might not cover the repair as they only reference service records not root cause. The vehicle has 65,000 k with I guess a useless 100000 k warranty. They have had the vehicle for 2 weeks and we are no closer to resolving this then day 1. I have phoned, left messages, emailed and rarely get to speak to someone just to be told there is no update. Worst communication ever. This was my wife’s 4th Hyundia and it will be her or anyone in my family’s last. More

Excellent Experience Would recommend Spruce Grove Hyundai 100x's over. Scott and Dan were great with negotiations, our salesman, Cole, was tremendous and extremely accommo Would recommend Spruce Grove Hyundai 100x's over. Scott and Dan were great with negotiations, our salesman, Cole, was tremendous and extremely accommodating, and Hannah in finance went above and beyond. Have already referred a relative and have my go auto card loaded with the promised $500 referral bonus. Great service, great experience, seamless delivery! More

Pushy sales manager My son recently went here to purchase his first car. James his salesman was fantastic but the sales manager was a little bit more pushy pretending he My son recently went here to purchase his first car. James his salesman was fantastic but the sales manager was a little bit more pushy pretending he was busy. I went there to help my boy and finally got a deal done. The no added costs is a fiction as they tacked on a $599 theft insurance from FCPP in Sherwood Park, told us it was non negotiable. I called the insurance company and found out it was voluntary and the dealership would refund the money. Well we are still waiting for the refund, been over a week. More

Complete garbage DO NOT BUY A USED VEHICLE FROM THIS PLACE! My wife just came home shaking and in tears after being laughed at by their service manager Jeff and kicked DO NOT BUY A USED VEHICLE FROM THIS PLACE! My wife just came home shaking and in tears after being laughed at by their service manager Jeff and kicked out and told never to come back by their Sales manager Scott. She has had nothing but problems with this piece of garbage Dodge Journey they pressured her into purchasing two years ago. It has literally NEVER run right and they could care less. Over the two years this thing has had repair after repair at Spruce Grove Hyundai/go auto all without solving the issues shes experienced from the start. Granted the dealership ate a lot of those repair costs but the bottom line is this Journey should never have been cleared for resale in the first place. We'd just given up on this dealership and wanted nothing to do with them after the last round of repairs but the Journey's engine light started coming on recently and beeping and the vehicle would start shaking so we felt we should bring it in again...foolishly thinking they'd do the right thing and fix the problem, or even better get us into something half decent after the xxxx this "deal" and piece of junk Journey has put her through. So she brought it in asking them to repair the issue. They changed the spark plugs and a gasket and changed the oil and called it fixed. $600 later she drove it home, 6 km, and the engine light came on again, beeping and shaking. She brought it back to them and they now found there was a faulty injector that needed to be replaced...for another $600 plus a $100 inspection fee! Why didnt they find that 2 days previous when it was in for the same issue?! Why did they just replace the spark plugs? The place is a joke. They just want your money, period. They had the opportunity to just do the right thing and get her into a half decent ride but would rather treat her like garbage and kick her out of the place when she gets upset about being charged another $600 just 2 days after she just spent $600 to get the same issue fixed! All of our family and friends will be warned about this place. Those involved could've just done the right thing, admitted they screwed up and put her in something else. Oh! they also charged her basically 4 times what this piece of **** is worth. Lessons learned... and Scott, curious if you'd pick on a woman if her husband was there. More

general manager so rude kick me off at finance room because of 500$ go auto referal..500$ this general manager told me get out in the building no respect so rude to cust kick me off at finance room because of 500$ go auto referal..500$ this general manager told me get out in the building no respect so rude to customer it's all about 500$. road test done credit check looks good. general manager so rude sales man is great... i never recomend this dealership so rude the general manager so rude More

Big waste of time I went to the dealership very interested in a used genesis. Clean car with pretty low mileage, drove from the south side of Edmonton to take a look. T I went to the dealership very interested in a used genesis. Clean car with pretty low mileage, drove from the south side of Edmonton to take a look. The sales team would not even let me test drive the car around the block, to get a feel for the car and see if I even liked it without singing %90 of the paperwork and a huge deposit. They did not check my license, or credit or anything, Just flat out refused. Needless to it was a huge waste of time and very unprofessional. Did not buy the car off of principal alone. Save your time and money for a more customer friendly dealership. More

Bad, bad, bad Avoid Spruce Grove Hyundai. One star only because its a requirement. If you’re looking for a new or used car, stay away from Spruce Grove Hyundai. S Avoid Spruce Grove Hyundai. One star only because its a requirement. If you’re looking for a new or used car, stay away from Spruce Grove Hyundai. Shout out to Sherwood Park VW – you guys are fantastic! I was in the market last weekend for a used car and had a very negative experience at Spruce Grove Hyundai. It started with the sales guy, Casey, trying to introduce himself from across the lot out of normal hearing range. Within four minutes of talking with him he expressed “It’s Saturday and it’s going to get busy. Are you looking or ready to buy?” I was interested in a particular brand and was comparing three/four models on the lot. Casey was very pushy and aggressively trying to get us inside before we even decided on which model, we wanted to test drive or finish looking over the car. Not wanting to proceed with Casey, I pointed out another potential customer on the lot that could use his assistance. He quickly told me I was his customer and he wouldn’t be leaving me. I went on to ask about another staff member that we could work with. Again, he stated “I’m with you.” We picked a model that I wanted to test drive. Now he had to rush us into the building for copies of our licenses. I truly understand the policy of taking copies when car shopping, I just don’t like being aggressively pushed around. It’s not my first or last auto purchase transaction so I understand how it works. I had to tell him to “slow it down as we are not in a rush to sign a deal before we explore all of the facts.” He then became very condescending with a lot of attitude that made the entire experience awkward – we should have left at this point. After the test drive, he wanted to review the numbers. I reminded him of a golf ball sized crack on the driver’s side windshield which he responded, “I’ll have my manager review that with you when you’re ready to buy.” Sales Manager, Scott, came over to join the discussion. He made it crystal clear if I wanted to purchase the car I would need to pay for a new windshield or take it as is. Scott did offer to provide me with a quote from his parts department. I was completely shocked with the attitude so made the decision to move on as there is always another car elsewhere. Before leaving, Casey scolded me with a raised voice “I TOLD YOU…I DISCLOSED THE CRACKED WINDSHIELD SO IT’S NOT OUR ISSUE…I TOLD YOU…WHY DO YOU HATE DEALERSHIPS SO MUCH…SO YOU DON’T WANT ME TO HOLD IT FOR YOU…” I was absolutely mind blown at his attitude. We went home and got online, found similar cars but way bigger selection at Sherwood Park VW. Sophear (Sales Pro) and Danny (Sales Manager) at Sherwood Park VW are true professionals. Thank you, Gentlemen for helping me buy a car! You will see us again for our next vehicle purchase – it’s worth the drive. Regards, Darryl More