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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.4
1,018 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,018 reviews

May 15, 2024

Quick turn around. Fixed exactly what I needed. Melissa was very courteous and thorough. Appreciated the shuttle service provided. More

by cfletch0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024

Had my truck from Monday till Friday ( had an appointment) no communication) Did not touch ! More

by Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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May 13, 2024

I was very impressed by my sales person and the management! They really worked hard to make my deal work.I will refer anybody I know that wants to purchase a new auto to them! More

by randyadley41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Ivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Shottenkirk Ford Granbury responded

randy, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

Helpful
May 13, 2024

Very professional and courteous staff. Service manager kept me updated on the progress of the work being done on my truck Would highly recommend! More

by djem1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jewett
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May 14, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
May 12, 2024

It’s going on a month and the box truck is back for the second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up More

by NMOTTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Cates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Dyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Curtis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

Helpful
May 11, 2024

My very 1st visit and was very impressed by the service advisor and service manager and every employee in sales and service! I will be back to purchase my new Ford there! Warrant service recall was quick a More

by TEXAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Jewett, Tyler Duncan, ERIC new service manager John GM and Dealership Receptionist
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May 13, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

Helpful
May 11, 2024

Fast simple and worked with me to get the car I needed great service and went the extra mile More

by Fusucker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Ivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

Helpful
May 10, 2024

Rufino was an amazing help and stayed late for me to start the initial process. He did great by sending us to Charles the next day. Charles was amazing at helping me find what I wanted. Both men were in More

by kejs0911
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rufino Ojeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

Helpful
May 09, 2024

My experience was satisfactory. They made right on a few bumps, which I greatly appreciate. More

by ASHLEYCORCORAN92
Recommend Dealer
Yes
Employees Worked With
Tom Dyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kat Brownlee
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May 10, 2024 -

Shottenkirk Ford Granbury responded

ASHLEY, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

Helpful
May 09, 2024

Friendly and fast service. Appreciate their quick turn around. Very happy with the work performed. More

by Ang
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in Service Department
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May 10, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

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