Sherwood Park Toyota
Sherwood Park, AB
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Sold me an unsafe car I came in and looked at a 2010 Toyota corolla in Aug 2014. Ward helped me out. During the test drive a few things were noted 1. It had 'aggressi I came in and looked at a 2010 Toyota corolla in Aug 2014. Ward helped me out. During the test drive a few things were noted 1. It had 'aggressive all seasons' according to Ward 2. The tire pressure light was on, Ward said this was because the tires weren't all inflated the same 3. The driver side brake light was out. After negotiating with Ward I agreed to purchase the vehicle. That was the last I heard/saw from Ward. When I went to pickup my vehicle (on Aug 12, 2014) I was helped by Ivan. The vehicle inspection report was not readily available as the service department was closed for the day. Ivan promised to email it to me first thing the next morning. Leaving the dealership, we noticed the brake light was still out and the tire pressure light was still on. I received no email from Ivan the next day. I emailed Ward/Ivan the following day and Ivan responded with the vehicle inspection report. I asked him about the brake light and he said it was probably replaced on Aug 12 when the did the inspection, then burnt out again after. I find that hard to believe. I also mentioned that the vehicle had winter tires on it. Ivan said he would ask Ward about it. I got no response and emailed Ivan back letting him know that I bought 4 new tires as I am not comfortable driving on winter tires on the highway in +30 weather. I asked if SP Toyota would be covering this cost as it was a safety issue, that I was misinformed about....and they said no. When I got the tires replaced I was also told there were no tire sensors installed...that would explain the real reason the tire pressure light is on. I went in and talked to Dave the sales manager to try to get this issue resolved. He agreed to get the missing tire sensor installed (they new it was missing before selling me the car) and give me 2 years of oil changes if I took this posting down. I followed through and changed this posting to a positive review. Today (April 29, 2015) I called to book a free Oil change and get the missing tire sensor installed and was told there was nothing on my file. Dave called me back and said since I never took my posting off here they were not going to give me oil changes--which is yet another lie from SP Toyota. I logged back into dealer rater and found my positive review, which I am now editing to negative as SP Toyota has yet again failed. More
Easiest purchase ever! I just purchased a 2014 Toyota Corolla from Cameron. After losing my previous Corolla, also purchased at Sherwood Park Toyota,in a rear end crash, I w I just purchased a 2014 Toyota Corolla from Cameron. After losing my previous Corolla, also purchased at Sherwood Park Toyota,in a rear end crash, I was initially unprepared to be looking for a new car. Cameron's friendly and knowledgeable demeanor helped me to make a decision that I am very happy with. No pressure, excellent information, and sense of integrity are important to me. Cameron has all of these and made purchasing a new vehicle a great experience. More
Great Job. Recently bought a 2014 Tundra from Cameron. He doesnt fit the ussual stereo type of a car salesman. Relaxed, down to earth and not pushy. Was a stress Recently bought a 2014 Tundra from Cameron. He doesnt fit the ussual stereo type of a car salesman. Relaxed, down to earth and not pushy. Was a stressfree experience buying my new truck from him. He even went out of his way on his day off to help me with some further service needs on the new truck. This is what buying a new vehicle should be like, Thanks Cameron!!! More
Thank you Justin Aug 8th, 2014. We just purchase a brand new 4 runner from Justin. He did a excellent job. He was supportive, very honest, informative and there was Aug 8th, 2014. We just purchase a brand new 4 runner from Justin. He did a excellent job. He was supportive, very honest, informative and there was absolutely no pressure and stress from him at all. (He did not even ask for our phone number). Best of all he worked really hard to find the best price that beat their competitions. I would highly recommend Justin to others. It was a very pleasant and positive experience to make this major purchase from Justin and Sherwood Park Toyota- a very friendly and honest car dealer. Thank you Justin for all of your time, effort and great deal. Wayne Mah, Lac La Biche, Alberta More
Satisfied! The gents at sherwood toyota were really great. Chris and Cam made the process very easy. These two gents are the ones you want to talk to when showin The gents at sherwood toyota were really great. Chris and Cam made the process very easy. These two gents are the ones you want to talk to when showing up at sherwood. I was shopping for over a month for a tundra and they are the reason I'm driving one. I'm a hard sale unless I get what I want... These guys made that possible and helped me feel comfortable with my purchase. This a rare when spending that kind of money. Leave me with only one word to say to them. Thanks, Paul W More
Excellent Service Cameron was an excellent sales person. He made my experience relaxing and fun. He spoke with confidence and respect. Overall he made the purchase of m Cameron was an excellent sales person. He made my experience relaxing and fun. He spoke with confidence and respect. Overall he made the purchase of my vehicle comfortable for me. Amit was also very kind and helped with all the little details. More
Awesome expierience! I started looking for a Tacoma at another dealership and then went to Sherwood Park Toyota to compare. It was like night and day comparing the two dea I started looking for a Tacoma at another dealership and then went to Sherwood Park Toyota to compare. It was like night and day comparing the two dealerships. Cam and Julianna made our purchase very pleasant and uneventful. We were treated very professionally and honestly. If you are in the market for a Toyota, I highly recommend this team and don't dare buy before giving them a try! More
Bad service I live 500km away from Sherwood park talked to Owen made a deal gave him a deposit told him I would be coming to the city Saturday and leaving Sunday I live 500km away from Sherwood park talked to Owen made a deal gave him a deposit told him I would be coming to the city Saturday and leaving Sunday to make sure everything was ready once I got there he started changing the price wanted an extra 1000$ when I said no he said good luck finding this color vehicle were the only ones that have and walked away I would never recommend any one to go there especially after driving 500km and getting that service it wasn't about the 1000$ it's the principle to be so ignorant and unprofessional I've never dealt with any one like . To screw up a 70000$ deal because of pure ignorance owner of Sherwood park Toyota must be really proud More
New Tundra - Great Experience After deciding that I wanted to purchase a new 2014 Toyota Tundra, I shopped around at dealerships throughout Northern Alberta and British Columbia. I After deciding that I wanted to purchase a new 2014 Toyota Tundra, I shopped around at dealerships throughout Northern Alberta and British Columbia. I came across Sherwood Park Toyota and Ivan Kegalj make making numerous internet inquiries with their dealership. I was impressed with the professional response to all my questions in a timely fashion. There were no tricks, number games, or other greasy salesman xxxxxxxx I had encountered with other Toyota dealerships. Sherwood Park worked hard to earn my business and made this a positive experience. Ivan and his dealership were able to provide the best price, the best service, and even picked me up from the airport when I flew into Edmonton to retrieve my new ride. I would recommend Ivan at Sherwood Park Toyota any day of the week. He earned my business by being honest, respectful, and a true professional . If you buy a vehicle from Ivan, make sure to request.....demand.... a good cup of coffee thrown in. He won't let you down. Thanks Ivan! You'll be our first call when we purchase another new vehicle. Cheers! Jeff More
First Vehicle Service - Very positive Recently had an 8000 km service on my Camry. I arrived at the appointed time to two lines of vehicles checking into a busy service reception- it remin Recently had an 8000 km service on my Camry. I arrived at the appointed time to two lines of vehicles checking into a busy service reception- it reminded me of airport security. The service advisors were efficient and the line moved at a decent pace.The advisor, Cale, checked my personal, vehicle and service details, gave me a price for the work and we discussed pick up times. While this was happening, another person walked around the vehicle with a small digital camera taking a video of, I suspect, the vehicle condition. This did not bother me as I suspect the dealership was protecting itself against claims of damage done to the vehicle in their service area by taking ‘before’ pictures. So far so good, very efficient and professional. I live about 40 mins drive away from the dealership and was a little unsure about the shuttle service but it worked very well. I signed up for a shuttle and in a few minutes was on my way home. The driver, Gerry, discussed return trip options with me and we decided that early the next day would be best - I was not pressured to accept that, in fact it had been my original plan given the distances involved. However, later that day Gerry called to say my car was ready and could pick me up. As it happened my wife was able to take me to the dealer so I declined the offer but was impressed that Gerry would call and offer to pick me up. So overall I was very pleased with the shuttle service operation. Arrived at the dealership, went to the Service Counter and was given detailed record of the service, paid the bill and was on my way quickly. A nice touch was that when my keys were returned to me, there was a small map giving the exact location of our vehicle. It is a large dealership and I had anticipated some difficulty find the car. Couple of things about the bill were pleasant surprises, don’t often say that. First, the car takes 0W20 oil which is unusual so I expected it to be expensive. It was not, the price of the oil and filter was very reasonable. Second, the service called for replacement of the air filter but the service technician found it to be in good condition and did not replace it which impressed me. Because of this the bill was in fact lower than the price originally quoted. I was interested to note that part of the service was to check for safe installation of floor mats and we were given a sheet outlining the correct method of installation. The sales manager had also emphasized this when we first bought the car. So I left very impressed by all aspects of this my first visit to the service dept. More