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Sherwood Buick GMC

Sherwood Park, AB

4.6
676 Reviews
Sherwood Buick GMC has a mission: we must be to exceed the expectations of our customers by committing to consistent habits that place extraordinary emphasis on the creation of value through constantly developing our trainable skills. We believe every sale is an opportunity to help someone. With our knowledge and award-winning staff, you can be sure that you are in excellent hands whether you're in for Sales, Service, or Parts. Every Sherwood Buick GMC employee is responsible for adhering to business practices that are the highest standards of ethics and integrity. Thank you for making Sherwood Buick GMC the #1 Volume GMC Dealer in Canada for 2018, 2019, 2020, 2021, & 2022!
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10 Automall Rd

Sherwood Park, AB

T8H 2N1

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Showing 676 reviews

September 18, 2016

Nice dealer ship, sales person very untruthful My husband and I just purchased a 2016 gmc serria from your dealership and we are happy with the truck , the sales person was buchanan ( bucky) hunte More

by No money tracey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buchanan Hunter, Amanee Ammar
September 11, 2016

Excellent customer service. Our sales consultant was not pushy or aggressive, a great change when buying a vehicle. Personnel at the dealership were very friendly and a professi More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faisal Ammar, Ryan Guilbault, Simon Wiederkehr
September 11, 2016

Excellent Simon helped us through the process of buying our first truck efficiently, professionally and in a friendly easy going manner! We appreciated his hel More

by sha_ron
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Hurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simon Wiederkehr
August 10, 2016

Amazing people! I just purchased a 2016 GMC Terrain from Sherwood GMC, everyone was friendly, welcoming and very helpful. Jahnoel was very helpful in finding the exac More

by Shyshy19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Hurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jahron Sanders, Amanee Ammar
July 19, 2016

Our Consultant was NOT pushy,overbearing, like most places. The service was terrific, from all the department, Our consultant was great, because he was fairly new at this job, he did everything correctly , i More

by Ninah71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Hurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Moore, Simon Wiederkehr
July 15, 2016

Incredible service from Sherwood GMC I just purchased a new 2016 Sierra Elevation. First off, the truck is amazing, but the real reason for this review is the service. This is now the thi More

by Elevation
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Hurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Greenback
July 15, 2016

Very poor service dealing with Bryan Harper & Ryan Guilbault At the beginning Bryan the salesman was great with us. Took a pre approval and began finding vehicles for us. Over the course of 4 days the promises n More

by jim6511
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Guilbault, Bryan Harper
Jul 29, 2016 -

Sherwood Buick GMC responded

Hi Jim, I'm sorry you were not happy with your experience with us we never want to have upset customers, regardless of the situation. While I can completely understand your frustration, I think it is extremely important that all the facts are listed as it helps explain what had happened. The reason the process took longer than anticipated once the pre-approval began was because there was a repossession being reported on your credit bureau. Because of this and after several back and forth conversions, the banks gave us their terms in which they were willing to accept, which unfortunately resulted in higher interest rates and payments than we both anticipated or wanted. We continued to try negotiate a lower rate, but were unsuccessful which would have played a large part in what took so long to get final answers. As for going with a lower priced vehicle to offset the higher interest and to keep the payments manageable, this also was not an option due to your previous vehicle which unfortunately had a fair amount of negative equity. Because of this, the debt to asset ratio would have been way out and once again it would not have been approved. Our team and ESPECIALLY Bryan, worked extremely hard on your file so it was very disheartening to see this review come through, knowing how hard he worked on it. We can completely understand the frustration and I know this doesn't make it any easier, but we think it is important to know how hard Bryan and the rest of the team worked behind the scenes.

June 24, 2016

Great Service Experience We took our truck in for a couple of recalls and a couple of other issues. Making an appointment was so easy and Kathy took care of booking everything More

by Judi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy, Derek Donnelly, Shawna Schinnel
June 16, 2016

Jahron Sanders - Goes above and beyond - AMAZING! Thank you Jahron for helping me upgrade from a car to an SUV and taking the time to find one that still fit in my budget. Your time and effort was ver More

by Sabrina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jahron Sanders
June 11, 2016

Amazing Right from my first request about a used truck, the professionalism shone through. I felt, not as the next victim, but as though I was the only custom More

by Bill777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jahnoel Sanders,Kolton Williams,Tim Nguyen, Phil Pocklington, Jahron Sanders
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