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Secor Chrysler Dodge Jeep Ram - Service Center

New London, CT

4.4
406 Reviews

406 Reviews of Secor Chrysler Dodge Jeep Ram - Service Center

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May 03, 2024

After doing additional research, was overcharged to run a diagnostic. Felt taken advantage of by the time I left. More

by AMCGUIRE524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lynn Dole
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Great dealership and great customer service. Very happy to get my service done there. Thanks More

by yineth9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynn Dole
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Great communication. Very prompt service went way above and beyond expectations. If you need service on your round truck, this is the place to go More

by IPLANURWORK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Dole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kampfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

Excellent professional and friendly service in timely manners. Would recommend to others. Location and parking is convenient More

by md_bahar
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynn Dole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Secor Chrysler Dodge Jeep Ram responded

We're glad to know you found our service at Secor Chrysler Dodge Jeep RAM professional and friendly. Thanks for recommending us, we appreciate your support!

May 01, 2024

I am so very thankful for your service staff. Would not go elsewhere.The two wonderful ladies at the front desk are excellent. They are remarkably knowledgeable and very helpful. My car is only s More

by RONALD.ELKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Dole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Samok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kampfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark your mechanic!!!
May 02, 2024 -

Secor Chrysler Dodge Jeep Ram responded

Ronald, we're delighted to know that our service staff at Secor Chrysler Dodge Jeep RAM has earned your trust and loyalty. We'll pass along your kind words to the front desk and Mark! Thanks for choosing us for all of your Plymouth Prowler's needs.

April 30, 2024

Very satisfied with the amount of time it took to diagnose and fix the issue. Crossing my fingers the issue would not reoccur! My only issue was the previous time they tried to fix the issue and u More

by kevingalko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynn Dole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Secor Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are glad to know you were satisfied with our service at Secor Chrysler Dodge Jeep RAM. We apologize for any confusion in the past, but we're happy that this time around everything was clear. Thanks for trusting us with your vehicle!

April 27, 2024

1-1/2 to 2 hours was too long for tire rotation,oil change and multipoint inspection.I have had this done before and it didn’t take that long.Seems there is a lot of new people in the service departmen More

by Sandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kampfer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Secor Chrysler Dodge Jeep Ram responded

Sandi, we appreciate your feedback. We're sorry to learn that the wait time for your service was longer than expected at Secor Chrysler Dodge Jeep RAM. Your comments will help us improve our efficiency in the future!

April 24, 2024

I was attended to and directed to different departments to trouble shoot the problem. Then returned back to Sales for final repair which I was fit immediately into the work schedule. I had been quoted th More

by mice83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Couture
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Dole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kampfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Secor Chrysler Dodge Jeep Ram responded

Hi! We're glad to know that our team at Secor Chrysler Dodge Jeep RAM was able to assist you efficiently and effectively. We understand the challenges of today's economy, but we always strive for customer satisfaction. Thank you for your feedback!

April 23, 2024

Paul was able to quickly schedule me for an appointment to investigate my truck’s check engine light. After some diagnostic work they determined that there was a mouse next under the intake; a chewed wiri More

by jeremyjlessard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kampfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Secor Chrysler Dodge Jeep Ram responded

Jeremy, we're glad to know Paul and our team at Secor Chrysler Dodge Jeep RAM were able to help you out with your truck's issue. We appreciate the positive feedback!

April 19, 2024

Paul was great. Quick oil change and tire rotation. He had me back on the road to work before I finished my coffee. More

by miguel.o.gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kampfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Secor Chrysler Dodge Jeep Ram responded

We're glad to know that Paul was able to get your vehicle serviced quickly at Secor Chrysler Dodge Jeep RAM. Thanks for the positive feedback, and we hope you'll think of us next time you need a quick tune-up!

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