Scarborough Toyota

In March of 2022, I went to the Scarborough Toyota and leased a new Prius Prime. Originally my dealings with Daisy were pleasant but in the months while I was awaiting the arrival of the car, March-July, leased a new Prius Prime. Originally my dealings with Daisy were pleasant but in the months while I was awaiting the arrival of the car, March-July, things went downhill. I bought the car sight unseen as they didn't have one in stock for me to see or test drive, I made the deal on trust as I have been a loyal Toyota customer since 1999 and my family all own Toyota's. Prior to the deal, she was prompt with replies and even after I signed things were going smooth. Then I decided to buy out my current 2017 corolla at the end of my lease which meant losing the loyalty discount for turning it in. On March 12th I emailed and requested to know what the loyalty discount was that I would be losing and this is where things start to decline as she didn't reply. I'm not too concerned as I am buying my current car, leasing a new car and have done ALL my service and repairs at this dealership so I am confident we can negotiate a satisfactory deal. July comes and it is time for me to buy out my car I email Daisy on July 16th again asking about a new deal and no response. I follow up on July 20th and 21st via email and try phoning multiple times. Because I cannot access her direct line as it gives me a strange message, I call the dealership on July 21st and spend 19 minutes trying to get through to her voice mail as she is not working that day. Once I get someone to transfer me and I get a "this number is a local number, hang up and try again," message. I phone the dealership back again to be sent into a nightmare of being transferred and push this number for the reception loop. In frustration, I email the GM Justin Griffin (I had issues with service this week also) and he replies he will have someone reach out but he makes no effort to speak with me as most would. On the 22nd Daisy finally emails to say her manager said I wanted to talk to her and she doesn't know why I had so much trouble, she gave me her direct line. I reply letting her know the challenges. She states she did not receive my emails and they are not in her spam which is ironic as she is receiving them now that I contacted the GM. MAGIC!!!! Adding this whole experience to my poor service experience and previous poor service experiences I decide I don't want to deal with this kind of poor customer service and will take my money elsewhere. But I still want the car so I make one last ditch effort with Larry Hutchinson the CEO of Toyota Canada who puts me in touch with a woman who states, "I can't transfer the car to another dealership. I'll have someone reach out to you from this dealership, they want to work with you." No one reaches out. On July 26th, I go in to retrieve my deposit and Daisy is not there at the moment. Because I do not want to wait, I ask, can someone else not process the refund? The receptionist asks the manager and no, I have to wait 10 minutes as Daisy is out getting a coffee. Seriously, the manager cannot process it and doesn't have the nerve to come out and face me and discuss the situation or apologize? WOW!!! Daisy arrives and says, I am sorry about everything, hands the receipt to the reception and scurries away quickly. Turns out the reception can process the refund because that is who does it in the end. All in all, it appears the poor customer service is a systemic issue and for that reason, I will avoid Toyota which is sad as this was going to be my 3rd Toyota since 1999. My Mother who also usually buys from Toyota will drive 45 minutes to Whitby to not deal with the poor service at Scarborough Toyota. More

Five stars for these gentlemen. Lito Santiago and for the Service, Philip Mineque, Octobre Opilas Jr and Shafik Jaffer. They are very honest with every customer. You won’t be disapp Lito Santiago and for the Service, Philip Mineque, Octobre Opilas Jr and Shafik Jaffer. They are very honest with every customer. You won’t be disappointed with their recommendations. More

Very poor service. I bought a hitch for my rav4 and returned it. They have not refunded my money even after three weeks have gone. I am frustrated about how they treate I bought a hitch for my rav4 and returned it. They have not refunded my money even after three weeks have gone. I am frustrated about how they treated me not refunding my $339 for hitch. Little customer care, only selling without nurturing long term customer relationship. It is all about poor customer service. More

We purchased a new Car at toyota scarborough and with the helped of one of the amazing sales representative kuya LITO.. He is very approachable and Kind. Highly recommended and excellent services.. THA helped of one of the amazing sales representative kuya LITO.. He is very approachable and Kind. Highly recommended and excellent services.. THANK YOU. More

I’ve been with Ford and Mitsubishi. Since 2016, I got the Highlander XLE AWD and service by this location. The vehicle is fantastic and I’m blessed that this location had a wonderful S Since 2016, I got the Highlander XLE AWD and service by this location. The vehicle is fantastic and I’m blessed that this location had a wonderful Service Advisor. She is amazing and kind. We are a bunch of friends staying at this location because of her. Two of them exchange their SUV already and one bought another car. Probably, two or three years from now, I will buy another SUV. More

Great costumer relationship easy to deal with. ..would highly recommend both Lito Santiago and Scarborough Toyota for your car buying needs. ..would highly recommend both Lito Santiago and Scarborough Toyota for your car buying needs. More

From Habibi, Perfect way to listen and interpret the client's interests. Great knowledge regarding the management and control of all financial matters. Excellent behavior used to satisfy and make his c client's interests. Great knowledge regarding the management and control of all financial matters. Excellent behavior used to satisfy and make his customers have a successful and reliable purchase. More

Octobre is a nice guy and his service is great and he made it quick made it quick More

Drived in for regular maintenance on my 2020 Toyota Corolla Le- June 18 2022 Saturday am. Octobre JR Opilas -the service advisor -very good and well-mannered,highly recommended for his great servi Corolla Le- June 18 2022 Saturday am. Octobre JR Opilas -the service advisor -very good and well-mannered,highly recommended for his great service .5 stars rating-JOB WELL -DONE!!!! More

I had a fantastic experience with Jalal Attayee who is the Express Service Advisor at Scarborough Toyota at 1897 Eglinton venue East,Scarborough. As soon as I entered the area there were other service adv the Express Service Advisor at Scarborough Toyota at 1897 Eglinton venue East,Scarborough. As soon as I entered the area there were other service advisors who were busy with their activities like working or talking to one another.This gentleman noticed me kind of lost and got my attention with eye to eye contact.He gestured me to come over.Thank God I got the best service advisor.He was patient and understood my problem.He discussed the issue with another colleague and advised me of what to expect.The good and the not so good.He made me mentally prepared and finally as luck wanted it,everything went well. He asked me to be seated and made me completely comfortable,All my issues were taken care off.I was assured to be dropped and picked up.I got two calls to completely inform me about the progress made and even about the delay.I liked the transparency that Jalal maintained.Very polite and soft spoken person and easy to work with.Thankyou Jalaj because you are the first person I met at Scarborough Toyota service department who is humble,courteous and willing to listen. Great career ahead for you.This 5 Star rating is for "YOU"... Jalal. More