Scarboro Subaru

MIXED REVIEWS - 5 stars for Service NOT the Sales Staff I recently purchased a 2016 Subaru Forester XT. My new car was delivered as promised but I have mixed reviews on how the dealership handled the deli I recently purchased a 2016 Subaru Forester XT. My new car was delivered as promised but I have mixed reviews on how the dealership handled the delivery. My sales representative (which shall remain nameless) walked me through the basics of my car. He was very quick on giving a lesson on the operation of my vehicle. He did not explain the climate control, the maintenance schedule, bluetooth operation, how to set time, where the oil stick and other fluids were located etc. Fast forward several months later where I made a trip back to the dealership to ask the sales staff on how to pair my new iphone and how to adjust time etc … which in my mind/view are not difficult questions. The sales staff that were standing by the front reception area all told me to head to the service department if I had any technical inquires. As I entered the service department, I was greeted by Jeff and Kent. Jeff answered all my questions … he and explained the maintenance schedule and what is involved within each level, gave me a lesson on how to adjust the clock, how to pair the phone and other features. Kent pointed out vital items (oil stick, washer fluid, engine air filter, coolant, brake fluid) underneath the hood. Both Jeff and Kent were extremely professional, and patience to explain the operation and features of my new car. Here is some advice to the personnel who is responsible of operations: 1) sales staff should have product knowledge and should be able to provide answers to customers NOT sending them to a different department(s). 2) like other dealership provide a new car clinic for new owners which will answer any outstanding questions/concerns. Hopefully this review reaches management and improvements are made so future customer do not face the challenges/difficulties More

Warm, friendly no pressure atmosphere. Awesome staff, Jose was incredibility polite and informative about the Subaru product. Never at any point did I feel pressured or bullied into making Awesome staff, Jose was incredibility polite and informative about the Subaru product. Never at any point did I feel pressured or bullied into making a decision about negotiating on a vehicle. Talking about negotiating, it was incredible, it has never been easier to lease a vehicle in my 46 years. Highly recommenced this dealership and Jose, Guy and Sal can all be credited with that. Way to go guys and keep it up. More

It was a good experience with Nic. Nic was so very nice and helpful. I'm so happy to get my new Subaru with my favorite number in less than four weeks. Nic was so very nice and helpful. I'm so happy to get my new Subaru with my favorite number in less than four weeks. More

new 2016 Subaru Forester I gave the Scarboro a rating of 4 stars as everything went very smoothly. I was not pressured to make a quick decision on the features I wanted or the I gave the Scarboro a rating of 4 stars as everything went very smoothly. I was not pressured to make a quick decision on the features I wanted or the color. I already knew that I wanted the Forester and I was able to look at all the models that were available that they had. Scarboro Subaru gave me a time of 6-8 weeks for the delivery and they advised me as soon as they knew when the car would be at the dealer (which was a few weeks sooner than I expected). The salesman Jose explained the features of the new car in simple terms as I was a bit excited have it. Jose also said to call him anytime if I had any questions on the features of the car. More

Mr. Wilson Yam is the Best One month age, we decided to buy another vehicle. The first dealer we thought was Mr. Wilson Yam who helped us to buy a forester at Scarboro Subaru se One month age, we decided to buy another vehicle. The first dealer we thought was Mr. Wilson Yam who helped us to buy a forester at Scarboro Subaru several years before. We called him even it is not his work time and he quickly offered us an appointment. After requiring our needs and purposes with the vehicle, he recommended us to make the selection from two kinds of cars. He explained them in details about the features, the performances and the prices as well as the safety. He recommended that we drive on the road to get the real feeling. By comparing the two cars, he helped us to make the final decision to buy the XV CROSSTREK. During the whole period, we got an excellent service with a very friendly manner. He is the best dealer we met. After one month driving, we like the car very much and we do need this kind of vehicle. Now each day when driving the car, we think of one more right choice made with Mr. Wilson Yam’s professional help. More

The best customer service and highest mark of professions Before, I knew nothing;After, I know what fit me. Professional advice is very important for me. I got what is the best suit for my need. Thanks. Before, I knew nothing;After, I know what fit me. Professional advice is very important for me. I got what is the best suit for my need. Thanks. More

Straightforward, Friendly and Professional This was my first purchase and I felt very taken care of at this dealership and with Stone. Very friendly, very knowledgeable, and the whole process w This was my first purchase and I felt very taken care of at this dealership and with Stone. Very friendly, very knowledgeable, and the whole process was very easy and smooth. I'll definitely be back in the future for maintenance/repairs and new purchases. More

can't get any better With his extensive knowledge of his products, Wilson convinced us that Subaru was one of the safest vehicles made. He proved to be correct when Subar With his extensive knowledge of his products, Wilson convinced us that Subaru was one of the safest vehicles made. He proved to be correct when Subaru saved my life in a major MVA. We now travel 500 km to purchase our vehicles from Scarboro Subaru due to the knowledge, kindness, and personal attention you receive from Wilson and the owner at SS. At Scarboro Subaru they make you feel like somebody. This is our fourth Subaru and we definitely will purchase our fifth from Wilson and his team at Scarboro Subaru. A big thank you to Wilson and owner of SS. More

Good experience with Nic Zheng for purchasing my first car. Really good experience with Subaru and i am happy with my first car. Nice people there and really being patient to explain the function of the car and Really good experience with Subaru and i am happy with my first car. Nice people there and really being patient to explain the function of the car and provide really good deal. More

Excellent service I dealt mainly with "Stone" Hu, and partly with Alexander Dzyubko. Stone was straightforward with the information I requested and did exactly as he pr I dealt mainly with "Stone" Hu, and partly with Alexander Dzyubko. Stone was straightforward with the information I requested and did exactly as he promised, promptly. I found him to be friendly and efficient. It was a pleasurable experience to buy my car. More