We had the unfortunate experience of dealing with Bob Little in looking for a pre-owned vehicle. While Bob was amiable at first (including during the test drive), his demeanor changed soon thereafter once we sat down to discuss the potential sale.
Bob began by telling me to take out my driver's licence to begin finalizing the sale before ensuring that all our concerns were satisfied. When it became apparent that we had intended to discuss the price of the vehicle, he [unbelievable as it sounds] literally glared at us and became silent. Bob was unwilling to discuss any options in relation to pricing other than the option of financing and was tight-lipped when I asked if there were any deals that could potentially apply. When I reminded him of the GM promotion for student discounts relating to CPO cars, Bob appeared startled, then began to reference multiple restrictions for why that deal did not apply here, all of which were inconsistent with the GM advertising which is not only prominently displayed on the main GM site, but also on all other GM/Chevy dealerships.
Finally, when we provided our initial offer, Bob neither rejected nor accepted the offer, but merely held out his hand and more or less told us good-bye. Smiling, he informed us that the car had actually just sold for the full list value - we are not sure why he waited for us to confer about what price we could offer, and then offer it to him, if the vehicle had in fact been sold.
Overall, the salesman was lacking in his sales technique. His also appeared disingenuous, which turned us off from wanting to purchase anything at the dealership, Further, his lack of respect towards us has unfortunately ruined any desire for me or my family to ever return to Royfoss to purchase a vehicle.
I Recommend This Dealer:
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