Rose City Ford Sales

Rose City Ford Sales responded

Thank you for highlighting our team's approach to customer interactions. At Rose City Ford, we believe in providing a comfortable and informative environment where our customers can make decisions at their own pace. We are glad you felt our employees were friendly and respectful of your need for time and space. We aim to build trust and ensure you feel confident in your choices. We appreciate you taking the time to leave us your feedback, and we look forward to your next visit. Cheers :)

Rose City Ford Sales responded

Thank you for sharing your positive experience with Paul. We are happy to know that he was helpful and dedicated to finding you the right vehicle. Our sales team is committed to understanding our customers' needs and working diligently to meet them. We strive to create a pressure-free environment where you feel supported throughout the car-buying process. We hope you are enjoying your new vehicle! Cheers :)

Rose City Ford Sales responded

Thank you for taking the time to share your positive experience! We are so pleased to hear about the excellent service you received from Joey during the diagnosis and repair of your vehicle. His personable and courteous approach, along with his ability to answer your questions thoroughly, is something we truly value in our service team. We are also delighted that Rob could assist you in getting into your Escape so quickly and address your warranty concerns. Our goal is to ensure a smooth and satisfactory experience in both our service and sales departments, and your feedback confirms we are on the right track. We appreciate your business and hope you thoroughly enjoy your new Escape! Cheers :)

pattington.mt responded

Thank you. I would definitely recommend the Rose City Service department.

Rose City Ford Sales responded

Thank you! We are glad to hear that you experienced professionalism from everyone during your visit. We understand the importance of timely communication and are pleased that our follow-up regarding your vehicle's readiness met your expectations. We strive to make the entire process as smooth and convenient as possible for our customers. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Cheers :)

Rose City Ford Sales responded

Thank you, Wally, for your positive feedback! We are pleased to hear that you found our team to be very friendly and that your appointment was handled efficiently. It's also great to know that the work performed on your vehicle met your expectations. Our team strives to provide both excellent customer service and high-quality workmanship. We appreciate your business and hope to see you again for your future automotive needs. Cheers :)

Rose City Ford Sales responded

Thank you for the wonderful feedback and recommendation! We are delighted to hear you experienced great service during your service visit. Our team takes pride in being friendly and professional while ensuring services are completed efficiently. It's our goal to provide a positive and seamless experience for every customer. We appreciate your business and look forward to your next visit! Cheers :)

Rose City Ford Sales responded

Thank you, Frank, for your positive feedback! We are so pleased to hear that you were welcomed promptly and that the service work was completed efficiently and to a high standard. Our team strives to provide a seamless and skilled service experience for every customer. We appreciate you taking the time to share your positive experience. Cheers :)

Rose City Ford Sales responded

We sincerely apologize for the unexpected increase in the cost of your recent oil change and for the frustration this has caused. We understand your concerns regarding the charges for waste disposal and shop supplies, and we want to assure you that we are reviewing our service pricing to ensure transparency and fairness. We value your past business and are disappointed to hear you will not be returning. We would appreciate the opportunity to discuss this further with you directly to understand your experience better.

Rose City Ford Sales responded

Thank you, Lorna, for your excellent feedback! We are happy to hear that your service appointment was fast and efficient and that you were able to utilize your FordPass points. We strive to make the service process as convenient as possible for our customers. We look forward to seeing you at your next appointment. Cheers :)

Rose City Ford Sales responded

Thank you for your positive feedback regarding your recent service! We are pleased to know that we have consistently provided diligent and prompt service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!