Richmond Subaru

Outstanding Service: Professional, Patient, and Flexible From the very beginning, Robin tried his very best to help us find exactly what we had wanted. Despite not being able to meet our initial expectations From the very beginning, Robin tried his very best to help us find exactly what we had wanted. Despite not being able to meet our initial expectations due to a lack of stock at this time of year, he never stopped looking at alternatives to meet our needs. In the end, we got great value for the Subaru Impreza, matching the color, model, and price that we wanted. My family and I were first time customers at Subaru, and we were definitely satisfied with the service that we received! More

Excellent Service I can't thank Robin and the people working at Subaru Richmond enough for their outstanding service. Everyone was very helpful and straightforward thro I can't thank Robin and the people working at Subaru Richmond enough for their outstanding service. Everyone was very helpful and straightforward throughout the entire process. Robin was great at answering any questions I had about the vehicle. This was my first Subaru purchase and I was very happy with the service that was provided. More

Professional salesmanship Robin is very professional. First visit, he got me a brand new Subaru to test drive and with me. Contrast that to another dealership on Boundary who Robin is very professional. First visit, he got me a brand new Subaru to test drive and with me. Contrast that to another dealership on Boundary who gave me a well-driven demo 5 door (I wants a sedan) for 15 minutes test drive myself and I got the impression that if I don't buy someone else will. 2nd time back made a deal. Robin did not exert pressure and tried his very best to get a better deal for me.Not giving 5 stars because it was a long process (4.5 hours and dealership is busy that Sat) and some issues in trade-in and a little hiccup in the last step with the finance manager. More

Better than expected It had been a while since we had to purchase a vehicle. I was cynical about the entire process but was pleasantly surprised at the high level of cust It had been a while since we had to purchase a vehicle. I was cynical about the entire process but was pleasantly surprised at the high level of customer service that Robin Soon provided. I had been to a couple of other dealer ships but did not experience anywhere near the same type of service that Robin provided. I would not hesitate to come back to this dealership in particular Robin for our next vehicle. More

Pleasant experience Heinz was very informative, approachable and friendly. Fraser was also helpful and pleasant. Overall very good service from all the employees that h Heinz was very informative, approachable and friendly. Fraser was also helpful and pleasant. Overall very good service from all the employees that helped me with my purchase. Thank you! More

Fast, easy, no hassle The manager made the purchasing process extremely easy, took just around a couple hours to make the deal (although I knew my choice of car beforehand) The manager made the purchasing process extremely easy, took just around a couple hours to make the deal (although I knew my choice of car beforehand), and they were pleasant throughout the process. More

Bought a pre-owned Legacy Overall very good service and the price was good. I had a couple issues, one being that it only came with one key but was told it would come with 2, t Overall very good service and the price was good. I had a couple issues, one being that it only came with one key but was told it would come with 2, the other being that the kilometres were a bit higher than I was told and didn't realize till after i bought it. Overall it was a good buying experience though and I'm glad to have bought a subaru More

Great experience! Was a quick and painless transaction dealing with Richmond Subaru, specifically Jackie and Fraser. They were helpful and very patient with us. We are Was a quick and painless transaction dealing with Richmond Subaru, specifically Jackie and Fraser. They were helpful and very patient with us. We are very pleased with the entire experience! More

Buying experience Ben took me out on a test drive on both the brz and wrx and was a good sales associate to deal with because I didn't feel uncomfortable at all. After Ben took me out on a test drive on both the brz and wrx and was a good sales associate to deal with because I didn't feel uncomfortable at all. After the purchase I had further questions and Ben helped me find the answers without pause. The only reason why I didn't give this dealership full stars was because the taillights were cracked (which they promptly replaced and gave me service credit for my troubles) and the car had some heavy swirls (new car was on the lot already but was probably hastily cleaned every now and then) but I was satisfied in the end. The in house insurance person wasn't great though, really pushy and I had to re-correct my policy because of a mistake but I don't think they are related to the dealership. Overall the dealership and Ben were very helpful and resolved all the issues I had plus answered all my questions during and after the purchase. I left with a new car completely satisfied. More

Robin Soon - You're the best car consultant ever! Prior visiting to the dealer, I have been asking a lot of things to Robin by email/text, because I'm living far from Richmond. He always replied me pr Prior visiting to the dealer, I have been asking a lot of things to Robin by email/text, because I'm living far from Richmond. He always replied me promptly and explained me very clearly to my questions. He is polite, friendly, knowledgeable, considerable, very patient and so professional. He has a great customer service skill and he worked on numbers for meet my budget! In fact, my wife was a very happy for the price I am going to pay for next 4 years!(^o^) Thanks Robin! You're the best product specialist ever! Highly recommended! More