Preston Chevrolet Buick GMC Cadillac LTD

JUST A TOTAL NIGHTMARE FOR SALES AND SERVICE Purchased a 2016 truck and salesman said told I could pick up the truck truck in 2 days because of prep and servicing. Came to pick up truck with sal Purchased a 2016 truck and salesman said told I could pick up the truck truck in 2 days because of prep and servicing. Came to pick up truck with salesman in attendance and did the insurance and vehicle transfer. We then noticed that windshield had a crack along the location of the windshield wiper arm. We both agreed that that was not there when I initially viewed it and test drove it. While not having taken the truck off the lot as yet, the salesman indicated that because it was now in my name, it would be at my cost to have it repaired. I suggested to speak to the sales manager about who should cover the cost and they agreed to cover the cost although to suggest I pay was a bit of a cheap shot from a reputable dealer. That evening I looked at what was serviced and I noticed the service included new wiper blades so I can pretty well believe that the service dept snapped the wiper arm on the windshield causing the crack. Then in two weeks after, I noticed the oil pressure display on my screen, assuming it was to notify me about a problem. I contacted service about it and could not get my truck in for 8 days. Finally brought it in at 10:00 a.m..that particular day and took me 45 min. to finally get service and my courtesy car and go my way....much too long. Service dept called late afternoon...suggested nothing wrong with oil pressure and that it was a computer glitch. That took 7 hours to determine. Then wanted to keep the truck overnight to test drive in the morning to determine if glitch had been fixed. Called next morning and they now believed it needed a pressure sensor replacement. They called mid afternoon that problem had been fixed. Picked up the truck and then glanced at the screen and the oil pressure display was back on..No, I did not turn around to bring it back as I was so pissed off with Preston....so 2 days in service and nothing achieved..just a bad experience,...have decided that Preston Chev. Is not a place for me. More

Worst Service Department The service department knows nothing, they 'book' you an appointment and then when you call to confirm no one knows who you are. No one answers trans The service department knows nothing, they 'book' you an appointment and then when you call to confirm no one knows who you are. No one answers transferred calls. Only call when you have a lot of time, because you'll be holding for a long time. Dealing with this dealership is tiresome and frustrating to say the least. Would not recommend them to anyone. More

Buying a truck Our initial experience with Preston was not the best. We were dealing with Salesman Bob Noble and found he didn't know anything about the trucks we we Our initial experience with Preston was not the best. We were dealing with Salesman Bob Noble and found he didn't know anything about the trucks we were looking into, yet tried to sound like he did and was very pushy about it. We ended up purchasing from another dealership, but because we live in Langley, Preston is more practical. That's when we met Tandice. She is extremely polite, always makes sure we are happy when we leave. Absolutely amazing customer service! She follows up quickly, with the appropriate information and didn't try to upsell us on anything. I would recommend Preston based on our experience with Tandice alone, as well as the mechanic and parts team. More

Buying a new truck Great experience as always! Doug was pleasant, knowledgeable and professional. Went over everything with us - nothing negative to say! Well done and t Great experience as always! Doug was pleasant, knowledgeable and professional. Went over everything with us - nothing negative to say! Well done and thanks for our beautiful truck! More

I do NOT recommend purchasing a car at Prestons! I will continue to discourage my family & friends from ever purchasing a car or truck from Prestons. I found they are very friendly and helpful until I will continue to discourage my family & friends from ever purchasing a car or truck from Prestons. I found they are very friendly and helpful until they get your money, the you're on your own! My Chevrolet Cruze Turbo Diesel is falling apart and Prestons will take no responsibility unless I can show it is a factory defect. I didn't look under the car to see if the pieces were intact when I bought it so how am I to determine that? The fact is, they know I can't prove it, so too bad so sad! The staff in the service department (one individual specifically) is rude, arrogant & sarcastic. The service manager just sits in his office & says no, we don't cover that, doesn't even come out to talk to the customer. I could go on & on, yes there is more! I am looking forward to selling my piece of junk Chev. Cruze, maybe I'll buy a Ford next time. But whateverI buy it won't be from this awful dealership that has zero respect for its customers and takes zero responsibility for its product. More

Warm toes I don't take my vehicles to dealers cause of horrible experiences in the past but I took my truck to Preston today to fix a funny problem.... I finall I don't take my vehicles to dealers cause of horrible experiences in the past but I took my truck to Preston today to fix a funny problem.... I finally had warm toes driving home for the first time all winter !!! That's a big deal! And there was no surprises when it came time to pay the bill ... all n all I was very impressed 😊 More