Preston Chevrolet Buick GMC Cadillac LTD

Had my vehicle from 10am until 430pm. Quoted $159.00 for 4 wheel alignment then added extra 1/2 hr for labour cuz unable to complete in allotted time. Service rep starting to sound just like all the other d 4 wheel alignment then added extra 1/2 hr for labour cuz unable to complete in allotted time. Service rep starting to sound just like all the other drive through centres with their up sell pitches. More

Steven was excellent when he arranged service for me from quote to service. The problems with services are that costs were expensive and that it takes quite long quote to service. The problems with services are that costs were expensive and that it takes quite long More

Customer service at its finest I would like to give a shout out to Steven Bozek and Dan Murko for their exceptional service. I have been a loyal customer to Preston for the last 16 I would like to give a shout out to Steven Bozek and Dan Murko for their exceptional service. I have been a loyal customer to Preston for the last 16 years. During that time I have purchased several vehicles and had most of my service work done at this dealership. Customer service has always been very good but I would have to say on my last visit just recently the service provided by the service department was beyond exceptional. I had some significant repairs done in the fall of 2019 and it turns out that one of the parts had a factory defect and had to be replaced. The service department stepped up and replaced the part at no cost to me. Steven was very professional and whenever I contacted him was quick to reply and answer my questions. Preston really does provide certified service. More

Overall great experience. The salesman, Arjun, was super friendly and helpful throughout the whole buying experience. I would definitely recommend reaching out to him for any car buying needs. friendly and helpful throughout the whole buying experience. I would definitely recommend reaching out to him for any car buying needs. More

Great Experience It was a good experience purchasing my new 2019 GMC Sierra from Preston GM. The sales person Henry Mieszkalski was exceptional to deal with. He was ve It was a good experience purchasing my new 2019 GMC Sierra from Preston GM. The sales person Henry Mieszkalski was exceptional to deal with. He was very willing to listen and to help me negotiate a fair price for my new truck. I was very happy with the price that we settled on and felt that it was a good deal. I would recommend Preston GM and Henry to anyone looking for a new or used vehicle. More

Honest staff I have been bringing my car for service to Preston for years. I have always found them to be very honest, which is probably the most important thing i I have been bringing my car for service to Preston for years. I have always found them to be very honest, which is probably the most important thing in a mechanic. They have even told me when something did not need to be done when I thought it did. I definately recommend their service department. More

poor customer service I brought my 2014 Silverado 1500 in for a service because of a bulletin sent out by GM Canada regarding the brake boosters. I called in regards to bri I brought my 2014 Silverado 1500 in for a service because of a bulletin sent out by GM Canada regarding the brake boosters. I called in regards to bringing it in and no had no idea of what I was talking about. After I made the appointment I brought it in and they informed me that it was not a recall and so if they didn't see anything wrong I would be charged 170 for the diagnostics. I dropped it off at 7:30am and then received a call at 11am informing me it needed to be replaced and that they did have the part and could install it. I informed them I would need it back by 4 as I was off work then. I was told by the advisor it should be done 3pm and 4pm. I called them at 3:20pm and I was informed it wouldn't be ready until 4:45. I told them that I had to pick up my son and that doesn't work. She told me that it was on the hoist and there wasn't anything she could do about it. After picking up my truck at 4:45 I asked to speak to the service manager and was told he was in a meeting. I called him and left a message. I received a call that day and told him my disappointment in the service i was given. He informed me that when I make an appointment with a service advisor there is no guarantee that my truck will be done. I am only making an appointment to speak to an advisor but not for any serving at all. I told him that was ridiculous and that I will not be bringing my truck back to them as that reasoning made no sense. I have to take time off work to go in to "talk to an advisor" about my truck and leave my truck there. And they can't tell me at 11 that my truck cant be ready. I was one of 2 people there first thing in the morning. More

Speedy,professionall and caring. Leigh Heppner goes out of his way to help customers from sales to service. Service staff and odyssey shop staff are very knowledgeable and curtious. Leigh Heppner goes out of his way to help customers from sales to service. Service staff and odyssey shop staff are very knowledgeable and curtious. Jim,Candice and Steve did excellent job. More

Better than expected We had a specific truck in mind and searched most of BC to find one that fit our criteria (km, price, condition) before coming across one at Preston. We had a specific truck in mind and searched most of BC to find one that fit our criteria (km, price, condition) before coming across one at Preston. Our inquiry on the truck was answered by Ulyssies Lima, now a Sales Manager. The truck was so new on the lot he had to go check to ensure it was on site. It was and we arranged a test drive later that day and ultimately decided to purchase. There was some negotiation on minor repairs and those are now done. In this instance the reason for a 4 and not a 5 star rating is the time it took to complete the repairs and detailing; time frames were not as initially set and that frustration (not to mention extra time and travel) could have been eliminated with better communication within the team and to us. On the final visit for one outstanding repair there was miscommunication; the service team was very patient and accommodating to make things as 'right' as they could. I thank them for their patience. Ulyssies made a commitment to us that all would be right and to our satisifaction and happily that is the end result. He also made sure to follow up! Thank you! More