Peel Chrysler Jeep Dodge RAM

Employee at Chrysler Windsor Assembly where we make minivans. PEEL quoted a fantastic no BS price on a 2012 Dodge Caravan CVP. Salesman JOSH WEST...knowledgeable & professional. 100% satisfied with minivans. PEEL quoted a fantastic no BS price on a 2012 Dodge Caravan CVP. Salesman JOSH WEST...knowledgeable & professional. 100% satisfied with the deal...well worth the drive. Van had a full tank of fuel for the trip home. Highly recommend PEEL & JOSH...did I mention the prices are awesome! More

I purchased my new Ram 2500 4x4 Diesel from Josh West at Peel Chrysler. Josh went (IMHO) over and above with this sale. I'm located roughly 3.5 hours away from their dealership and most of the deal was done Peel Chrysler. Josh went (IMHO) over and above with this sale. I'm located roughly 3.5 hours away from their dealership and most of the deal was done over the phone. I have had poor experiences at other dealerships and I almost went out and bought a Ford. But Josh renewed my faith in Chrysler dealers. He was helpfull, very straightforward, knowledgeable (he knows his trucks), and I was always able to reach him by email, text, or phone. I traded my old Dodge at the last minute and Stephano (the Sales Manager) was able to perform the appriasal quick and I was satisfied with the trade value. When I picked up my truck was the first time I arrived at the dealership. They are not very big, but the place was clean and everyone was friendly. Josh immediatly offered me a variety of coffee and beverages, and found me a comfortable place to sit while my apprisal was done. I met Sam (Finance Manager) to go over the financing details he also was knowledgeable and I ended up with a little better finance rate than we initally agreed on. After the paperwork was done Josh brought me out to my truck which looked great. He went over the Cummins (diesl engine) warranty and break-in procedure and some other stuff. He even helped me with my bluetooth phone. Before I left he introduced me to the General Manager, Gil who thanked me for my business. Overall I was satisfied with the transaction and should I decide to trade up again in a few years Peel will definatly have my business. More

I saw an ad in Auto Trader Late Friday, June 29 2012, for a new Dodge Ram "Big Horn" for $29,995.00. The MSRP was almost 45k so I decided to phone June 30th to inquire if the vehichle was available and were a new Dodge Ram "Big Horn" for $29,995.00. The MSRP was almost 45k so I decided to phone June 30th to inquire if the vehichle was available and were there any additional fees i.e freight,pdi Etc. The Salesman, Eddie Zahara,informed me they had a document fee of $199 and an Admin fee of $699. I spoke with my wife and decided to cancel our trip to Wasaga Beach with the Family and go buy the Ram. Mapquest pegged the drive at an hour and 10 mins in 90 degree weather on the Long Weekend. I arrived at the Dealership and took the Ram for a test drive. I looked at more expensive Rams but finally decided to Purchase the Big Horn for $29,995.00. Savas (Sam) Liamakeros (Manager) tells Eddie to tell me the Uconnect is $1500.00 extra, Doc fee is $499 and the wheel locks are $199 plus the Admin fee of $699. Of course I objected as uconnect is a factory option on the vehichle plus the wheel lock nuts are listed on the window as part of the Big Horn pkg. Furthermore I objected to the $499 Doc fee as I was told it was $199. Their response was it's $199 for small vehichles and 499 for large vehichles lol. At this point I'm boiling over as I'm wasting a Saturday on a Long weekend for these Bait n Switch clowns. Finally I said write it up for $29,995.00 plus 199 and 699 or I'm gone. They agreed and presented me with other options like extended warranty $1800,undercoat,window etching,spray in liner which I declined all. The contract was drawn up after a very frustrating afternoon. The Federal AC Levy of $100 was added although it was included in Total price on Window. They charge $95 to fill vehichle and have an enviro fee of 30 and the Omvic fee for 5 bucks. I think that will be the best 5 bucks I spent as I plan on spending a lot of time with them. I arrive Tuesday to pick up the rig and Eddie presents me with the vehichle manuals and 4 keys. He explains Chrysler is an enviro friendly company and If I want the Full manual I can call Chrysler. Then he presents me with a new purchase agreement to sign. He says everything is the same except the date. Instead of June 30 it's July 3 so my warranty will start on July 3. I decline and say I'm not signing anything but he persisted. I relented and said " I will compare it to the June 30th but I'm not signing. Turns out the July 3 purchase agreement has a charge for paint. It's not the same so I point it out to Eddie. He apologizes and brings it back to Sam. At this point Sam apologises and says It's in my best interest to sign as it will start my warranty on July 3rd. Unfortunately, I lost it and brought up all the crazy charges they tried to get me to sign on Saturday and now when I'm supposed to pick up my new Vehichle he's trying to charge me more for the vehichle.He says they rewrite all their deals. I think he's nuts then he gets upset that I'm inconveniencing him to prepare all new paperwork. I responded we have the paperwork and I'm not signing anything new. He does a big song and dance and makes a few calls to see if they can let the vehichle go on july 3 when the contract was signed june 30th lol. I doubt there was anyone on the other line as whenever his lips were moving he was lying. He did try to get me to sign a Blank form about seeing the Dealer Invoice,cost and fees which I don't recall ever seeing a Dealer Invoice. Finally they let me leave with the vehichle and I pull into a parking lot and had to unwind as I was shaking with Rage over their Business practices. July 4th, I emailed my Insurance Company to see If I have replacement value based on MSRP or the discounted price. My agent responded "insurance is on the MSRP plus Taxes" based on the purchase agreement. I asked the agent to email me the contract she has. Turns out she has an unsigned contract dated July 3 2012 with the crazy paint charge and a date stamp of 2:48pm July 3. I arrived at 4:45 July 3rd and never did sign that contract or know about it's existence. The selling agent is listed and signed as STEPHANO SAVINETTI whom I never met or dealt with. I did verify the Vin on my contract to the VIN on the Permit and Vehichle so at least I have the truck I signed for. I've purchased many vehichles sight unseen in DIFFERENT PROVINCES,COUNTRIES AND STATES and never encountered the crap as I did an hour and 10 minutes down the road. That Dealership has a culture of deceit and it oozes from the top down. There was a young couple buying a Van at the next desk and it was heartbreaking to listen to the snow job they were getting. I see a complaint on OMVIC is pending from 2010 so I guess it's Buyer Beware. I'm sure they screwed me but not sure how bad yet. More

Told me they had a truck for me at there advertised price and after driving 5 hrs,I find out it never existed,salesman didnt even show for our meeting.Smoke and mirrors. and after driving 5 hrs,I find out it never existed,salesman didnt even show for our meeting.Smoke and mirrors. More

After agreeing on price of new vehicle after agreeing on trade offering after making and signing deal and after making payment in full on a 2010 Jeep Patriot, I was informed that this vehicle has only one k trade offering after making and signing deal and after making payment in full on a 2010 Jeep Patriot, I was informed that this vehicle has only one key. It seems they lost, misplaced or threw away the second key. I informed salesperson that I was not comfortable with one key and needed a second key. Who wouldn't want a piece of mind second key. I was initially told that they were going to look for the missing key and send it to me when it was found. This was the classic stall tactic that was used. The key was nowhere to be found. I then went as far as to suggest that a second key was so important to me that I would be willing to pay half the cost of a new key. This is a chip key that can only be ordered through Chrysler and then cut and programmed to the vehicle's computer. Since I live 3 hours away from the dealership the salesperson's solution was to contact a Chrysler dealer in my area and make arrangements for a new replacement key and programming at his cost. Big deal. I gave up fighting with this salesperson and had the key replaced in my city at a cost of 218.16. 218.16 out of my pocket and after the deal was signed sealed and delivered. Even more amazing about this deal is at the very beginning of me speaking with the saleperson I told him that this was going to be a two vehicle purchase as my wife was looking to replace her vehicle with a new Jeep Compass. Not with this salesperson, not with this dealership. A 200.00 lost key cost them an 18,000.00 new car sale. Incredible!!! In conclusion avoid Russ Davidov (sales) when considering your next purchase. And remember the dealership from which he works. More

Sales manager new what he was talking about. Very nice friendly and kept his word. The dealer is small but who cares what it looks like, as long as I had someone with A brain help me. Not sure what the o friendly and kept his word. The dealer is small but who cares what it looks like, as long as I had someone with A brain help me. Not sure what the other complaint is about feel bad for you, next time just ask for Stephano, rightA to the point no playing around More

The dealership had a very good selection of new and used vehicles. Every salesmen (except mine) was very helpful and friendly. However the sales I've got, Paul Young, which he says has been working for this vehicles. Every salesmen (except mine) was very helpful and friendly. However the sales I've got, Paul Young, which he says has been working for this dealership, was extremely unhelpful and at times I even thought he was out to just make my first new car purchase a nightmare. He did not let me choose the plates, and was very late in sending the Bill of Sale to my insurer. Other then the sales person, this was a great dealer. More