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Okotoks Ford Lincoln
Okotoks, AB
73 Reviews
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73 Reviews of Okotoks Ford Lincoln
May 14, 2024
I recently visited Okotoks Ford Lincoln in search of a vehicle. Unfortunately, my experience left much to be desired. I picked up my kids today from school for an exciting day as we were picking up the vehicle. Unfortunately, my experience left much to be desired. I picked up my kids today from school for an exciting day as we were picking up the new family car from Ford Okotoks. When we arrived, the salesperson said we had to wait until they changed the rear light bulb, which would only take 20 minutes. However, we had to stay three hours in Okotoks with no complaints, and we kept the kids busy while waiting for the light to get fixed. While waiting, my husband checked his bank account and noticed we did not get our deposit back from Ford Okotoks as they had already gotten the vehicle's total price in a bank draft. My husband had to go inside and ask for his money back; we were shocked that the financing department did not notice this. When the car was done, and the salesperson drove it to the parking lot so we could pick it up, we noticed for the first time that the car had dents on both sides. When we brought our concern to the salesperson about it, she said they were there when we first test-drove it, and she called the manager because she could not help. We tried to explain our concern to the manager and why these dents were not disclosed when we reviewed the vehicle history on our first visit. The manager gave us no chance to talk and kept talking over us, and all he was saying was that "they did not need to disclose any damage in the car as long as it does not affect the driver's safety". I found his statement was lacking transparency and professionalism. All he wanted to do was to sell the car without considering any business morals related to honesty and transparency. My initial visit to Okotoks Ford was filled with optimism and trust. However, this incident shattered that trust and left me feeling deceived and misled. The entire process was a frustrating and disillusioning experience. Okotoks Ford management could significantly improve customer service by prioritizing honesty and transparency. Training staff to listen actively to customer needs and provide accurate information about a vehicle's history would also significantly improve the overall experience. I strongly recommend that others approach this dealership with extreme caution. It's crucial to thoroughly scrutinize any agreements or contracts before proceeding. What should have been an exciting milestone turned into a frustrating and disillusioning ordeal, and I wouldn't want anyone else to go through the same experience. More
by AAAA
Employees Worked With
Mathieu
Helpful August 02, 2023
Our car, which hadn't been cleaned inside since we bought it new in 2020!, was completely detailed inside and out in several hours less than they had estimated originally. I couldn't believe how good it l it new in 2020!, was completely detailed inside and out in several hours less than they had estimated originally. I couldn't believe how good it looks. Maybe even better than when I picked it up. Kudos to Service Manager Austin Peinhaup. He's a problem fixer if you need one. I highly recommend the detail department! Great work! More
by mypixforu
Employees Worked With
Austin Peinhaup
April 28, 2023
I spoke with Rob in service regarding our 2005 Ford F150 towing capacity. We have never towed a travel trailer before. Rob took the time to let me know about our truck engine size, gear ratio to determine towing capacity. We have never towed a travel trailer before. Rob took the time to let me know about our truck engine size, gear ratio to determine the towing capacity. He explained other points that would be important to ensure that we did not run into trouble while traveling with the travel trailer. I really appreciated that he took the time to speak with me and share his knowledge and experience. Thank you Rob, you are a valuable asset at Ford Okotoks! More
by Carol
Employees Worked With
Rob
April 23, 2023
Nathan was great when buying a new vehicle. Very helpful and great to deal with 😊 Would recommend family and friends to go to Okotoks Ford to get the great service I had with them. Very helpful and great to deal with 😊 Would recommend family and friends to go to Okotoks Ford to get the great service I had with them. More
by Laura Niemans
Employees Worked With
Nathan & Cory
January 31, 2023
Extremely unprofessional. Dropped our vehicle off for service and nobody called for a full week. Then went to pick it up and the work it was dropped off for wasny even done. T Dropped our vehicle off for service and nobody called for a full week. Then went to pick it up and the work it was dropped off for wasny even done. Then the finger pointing started on who was at fault. never dealt with Mike just his staff. If we could give zero for stars we would. More
by cheyene220
December 13, 2022
Nathan and Rob were excellent to work with. Always prompt with replies to emails and texts, which is appreciated. As we know, buying a new vehicle can be stressful and nice to know any question Always prompt with replies to emails and texts, which is appreciated. As we know, buying a new vehicle can be stressful and nice to know any question will be answered. More
by Corinne
Employees Worked With
Rob E, Nathan M.
October 24, 2022
My son and I recently had the opportunity to work with Nathan Mushaluk and the great team he works with. Nathan was able to find the perfect vehicle to fit our needs and wants.. lol. We are from Manitoba Nathan Mushaluk and the great team he works with. Nathan was able to find the perfect vehicle to fit our needs and wants.. lol. We are from Manitoba and dealing two provinces over with Nathan and Team Okotoks Ford Lincoln was a pleasure. Rob Elhorn was a huge help with the complex paperwork between provinces. Finding a truck at a great price and spending time with family visiting the local area made for a great experience. Shane Estabrooks More
by Shane
Employees Worked With
Nathan Mushaluk, Rob Elhorn, 5 stars each
