Okotoks Ford Lincoln

I have 6 Ford Trucks and I am proud to say that my I have 6 Ford Trucks and I am proud to say that my vehicles are serviced at Okotoks Ford. Everyone in the service department is friendly, courteous I have 6 Ford Trucks and I am proud to say that my vehicles are serviced at Okotoks Ford. Everyone in the service department is friendly, courteous and knowledgeable. They are a no nonsense type of people which is very nice to deal with because I just want the facts. They let me know what is wrong with my truck so it can be fixed. I am not given excuses as to why it is not fixed and the turn around time on getting my trucks back has always been great it is either the same day or the next! The service manager Tyler is a very knowledgeable and helpful gentleman. He has always gone the distance for me and my fleet of trucks. If you have a question in regard to a mechanical problem and he can not answer it he will find the answer and get right back to me. The front line staff who book you in or give you updates on how your vehicle is doing throughout the day are amazing, they are always friendly and know approx when your vehicle is ready for pickup. I would highly recommend Okotoks Ford to anyone. Devell Pell Devolbren Property Services Inc. More

Brought my car in for service. Very repeatable problem. Courtney called me to pick up my vehicle with no fault found. I was quite surprised. Courtney told me to come in anytime and there is always a tech Courtney called me to pick up my vehicle with no fault found. I was quite surprised. Courtney told me to come in anytime and there is always a tech around so I can take a ride with a tech an get a better scope of the issue. (I figured piece of cake) Well when I got there Courtney toldme my timing was rediculious since it was close to lunch. I asked her if I could get my car back in the mean time. She told me I have to pay the diagnostic fee that was double the price then on their board or come back in an hour. She was super rude and had been that way with me from the begining. She seemed to be looking for a fight. Well she decided to also inform me that they will keep my car indefinitely if I don't pay their $137 bill. I let het know that it is illegal to keep someone's property without their permission. Well she then challenged me to do what ever I can, but I'm not getting my car back. So I called the cops and in the mean time this other guy came out and threatened to revoke my warranty and blackmark my car for life with ford. Also on top he explained how he may just make up a problem or two if I do get it serviced with them so I should be happy the didn't. When the cops showed up I payed the price on the board. 69.99 not the 137. And dealership people did everything they to increase the frustration. Pretending not to have change and pretending to have problems finding my keys prolonging the bullying an additional 10min Very mafia style hold ya over a barrel type of treatment. And Courtney is a fighter and will jump at the opportunity to push you around. This could have been a good experience but when you threaten to keep my $30,000 car just because weather I like it or not then I have an issue. Courtney had no reason to be like that. If I have a problem with the bill ya don't say. "well we'll just keep your car" More