Northstar Ford Calgary

Cannot be trusted Bought a 2010 Ford Edge in June and the car has spent more time on the ramp in their shop than in my possession. So far has had to have work on the b Bought a 2010 Ford Edge in June and the car has spent more time on the ramp in their shop than in my possession. So far has had to have work on the brakes, that they reluctantly agreed to do after telling me something they agreed at sale would not be paid for by the sales unit and then spent 17 days on the ramp having work done on the fuel tank as they messed a recall up and now, have just ripped me off to the tune of $800 to have a power steering hose replaced whilst asking me to pre-pay for the part and then that all I would have to pay for today was the labor, but neglected to tell me there was another part involved with the service which jacked the price today up to $450 ($800 in total). The most dishonest, shady dealership I have ever dealt with. Do not take your car here! More

Best service yet! Had casandra and lianne both set up and prep my appointment.Exceptional service from both ladies...dropped off car got a nice HOT coffee,and shuttle b Had casandra and lianne both set up and prep my appointment.Exceptional service from both ladies...dropped off car got a nice HOT coffee,and shuttle back home...Pick up was 100% as well,everything ready ontime and out the door by 5pm...Class act by everyone on staff...I also had new tires put on and the brakes serviced.The service person who ordered the tires was quite helpful as well,didn't get a name but i;m sure its on the invoice...Even the gal in the waiting area was very nice...made sure i was comfortable. regards Blair Forrester More

Oil leak I have no problem returning to Northstar ford for service, very happy with the service that I received. I received timing update on the progress and t I have no problem returning to Northstar ford for service, very happy with the service that I received. I received timing update on the progress and the service tech found other problems that I didn't know about on the truck and had them repaired under warrant . More

Friendly staff, but has taken 3 visits to address all issues Staff were friendly and prompt at informing me about the work on my car. However, this was my second visit in 2 weeks - the first was for my 96,000 km Staff were friendly and prompt at informing me about the work on my car. However, this was my second visit in 2 weeks - the first was for my 96,000 km check up/maintenance and to investigate a squeaking sound under the car. The sound was not taken care of and I had to come for a second visit - sound was diagnosed in the back end and I picked up the parts to do the work myself. I noticed on the mechanics notes on my bill that he had heard a "crunching sound" in the front, but it was not diagnosed. This sound remains and I will be going in for a third visit to have a drive around with a mechanic this week. More

Repair to Vehicle Service Department fitted me in and fixed the tire repair within an hour. Very appreciative. Everything went very smoothly and the staff were very acc Service Department fitted me in and fixed the tire repair within an hour. Very appreciative. Everything went very smoothly and the staff were very accommodating. More

Service Excellent Service. Last time I was in, the detailing was not great. This time, No charge, they did a great job. Very Happy with everything. Excellent Service. Last time I was in, the detailing was not great. This time, No charge, they did a great job. Very Happy with everything. More

Great Service Pleasant to deal with. Doesn't recommend maintenance not required. Very accommodating for shuttle and vehicle pick up times. Quick response time whe Pleasant to deal with. Doesn't recommend maintenance not required. Very accommodating for shuttle and vehicle pick up times. Quick response time when booking service online. More

Sales and Service Had a great experience working with sales team. Adam was great professional responsive made sure I was happy. There were a few glitches resulting in 2 Had a great experience working with sales team. Adam was great professional responsive made sure I was happy. There were a few glitches resulting in 2 service calls both within same week. Both times dealt with Cassandra in service first time was not pleasant her people skills were lacking very abrupt. Second time she was much better therefore the 3/5 rating for her. More

40K Service Cassandra was very helpful - all we asked about was done - vehicle returned on time - Donald Trump's name didn't come up once. Neither did Hilliary. Cassandra was very helpful - all we asked about was done - vehicle returned on time - Donald Trump's name didn't come up once. Neither did Hilliary. More

Great Service Had "The Works" done on my 18 year old Explorer. Oil and filter change and a complete inspection of all systems and tire rotation in under 90 minutes Had "The Works" done on my 18 year old Explorer. Oil and filter change and a complete inspection of all systems and tire rotation in under 90 minutes while I waited. Very efficient and great people! More