Northstar Ford Calgary
Calgary, AB
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:30 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Warranty issue with new Ford F-150 Customer service outstanding with Service Rep (Cassandra); however less than satisfied with actual repairs. Brand new truck (less than 2 months old), Customer service outstanding with Service Rep (Cassandra); however less than satisfied with actual repairs. Brand new truck (less than 2 months old), Parking sensors continue to not work. Have brought truck in 3x already, sensors and modules replaced, same problem. Not sure if this will ever be fixed at this point More
Good service The service I receive is usually very good and they are always able to catch a problem if there is one with my car. Overall a good experience The service I receive is usually very good and they are always able to catch a problem if there is one with my car. Overall a good experience More
Fantastic! My salesperson Taylor was awesome. Enthusiastic and knowledgeable and efficient. Location is great. Delivery Coordinators are friendly and knowledg My salesperson Taylor was awesome. Enthusiastic and knowledgeable and efficient. Location is great. Delivery Coordinators are friendly and knowledgeable. My Escape was clean and full of fuel. More
Scheduled Maintenance Cassandra Walker, my Service Advisor was awesome. She provided me with the most cost effective option with regards to my scheduled maintenance. The oi Cassandra Walker, my Service Advisor was awesome. She provided me with the most cost effective option with regards to my scheduled maintenance. The oil change and tire rotation was completed within the time frame that she mentioned. Overall, a very good experience! More
Great Service I brought my vehicle in in the morning . I was greeted by smiling faces. Paperwork was done smoothly and I was out in 10 minutes. I had regular servi I brought my vehicle in in the morning . I was greeted by smiling faces. Paperwork was done smoothly and I was out in 10 minutes. I had regular servicing done as well as a recall and a tire change over. I was notified of an extra charge immediately before they proceeded.My vehicle was ready at the time that I requested. More
Efficient vehicle intake, nice lounge, dealership too small Efficient vehicle intake and fast service; enjoyed the well appointed customer waiting lounge and amenities (coffee, fruit, newspapers). Would have li Efficient vehicle intake and fast service; enjoyed the well appointed customer waiting lounge and amenities (coffee, fruit, newspapers). Would have liked to have had the truck washed off - seems to be the norm at other dealerships. While making the appointment I was told that the oil change and vehicle safety check would be completed in one hour or it would be free. For me, I just want to know that the work will be done carefully and expertly - and it should take as much time as that requires. This facility needs a larger footprint More
Great Customer care Once again Brittany took excellent care of me and advised that my Service Plan was soon to expire. She offered me some good advice and then hooked me Once again Brittany took excellent care of me and advised that my Service Plan was soon to expire. She offered me some good advice and then hooked me up with Darrick for a quote on extending both warranty and Service. Great team! One of the main reasons I go to Northstar is because I trust Brittany as she has always provided terrific, friendly service. Derrick was also honest and helpful and seemed to have my best interest at heart. Thanks Brittany and Derrick! More
BUYER BEWARE - Northstar ford will misrepresent products I was draw in buy the funny ads that Northstar ford has on the radio. i went in looking for a new truck that could haul a camper in the bed. Initial I was draw in buy the funny ads that Northstar ford has on the radio. i went in looking for a new truck that could haul a camper in the bed. Initially i was happy with my sales person as well as how knowledgeable the sales manager appeared to be. They showed my a truck and informed me that it was the only model and trim available that would be able to hold enough weight in the box for a camper. However it was lacking in many options i wanted. They stated it was not possible to get those options as well as tghe heavy duty payload package i was looking for. I decided that i would be ok without some of those options and i put down a deposit on the truck they showed me. I soon after learned that they lied to me about those options i wanted not being available. They just wanted me to put a deposit down on a truck they had in the lot so they could sell it rather than allowing me to factory order a truck through them. They then refused to return my deposit even though the misrepresented their product and my options. Just ne aware that they will lie to you to get your deposit and then hold it hostage. Go anywhere else to buy your truck. I will be filling a complaint with Ford and AMVIC for their shadey sales practices. More
Excellent Service My recent service at Northstar Ford was an excellent experience. Fiona was as usual very friendly and helpful. The work was done on time and as agre My recent service at Northstar Ford was an excellent experience. Fiona was as usual very friendly and helpful. The work was done on time and as agreed. It is for these reasons why I am a return customer. More
Service Good job the crew was good speedy service and also friendly people no problems and had my truck back within a few hours needed two words Good job the crew was good speedy service and also friendly people no problems and had my truck back within a few hours needed two words More