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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
8,278 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,278 reviews

June 09, 2024

Fair understanding however I did not receive a hard copy of my contract which I feel is a little understating my deal to be of who I am but I will trust Honda finance dept. More

by cassey.collins01
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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June 08, 2024

Excellent service with this dealer. I will continue to choose this dealer for my car service More

by fplouie
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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June 08, 2024

Very very knowledgeable and efficient,they really put me first and take care of all my needs and answered all my questions More

by armondbektar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales manager
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June 08, 2024

Kim Kelly Lujan was awesome! The people I worked with were all friendly and helpful. More

by rmcraven61
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2024

Best Honda Dealer , the team very professional thank you for taking care my car se More

by bertha
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Anthony
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June 06, 2024

David Gutierrez was awesome he has exceptional customer service I would totally refer my friends More

by Chimos babe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Delgado
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Jun 06, 2024 -

Chimos babe responded

David Gutierrez was awesome he has exceptional customer service skills I would totally refer my friends

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June 06, 2024

Enjoyed working with Albert and everyone I dealt with was polite. I would come back here again More

by cjkeane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear you enjoyed working with Albert and our team, and we look forward to welcoming you back in the future.

Helpful
June 06, 2024

Robert was very helpful and very friendly, I would definitely work with him again. He advised me on what my car may need next, which was great! More

by szyq16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Robert provided such helpful and friendly service, and we look forward to assisting you again in the future.

Helpful
June 06, 2024

Excellent, Exceptional,Friendly,Compassionate All around top of the line excellent service and outcome of the service More

by bridgete.givens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Service
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Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future.

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June 06, 2024

Had a 9:15 am appointment. Vehicle was not inspected until after 11 am. No evidence that oil change I came in for was even done. Oil change Not listed in service invoice. Oil s More

by johntravers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recall employee names
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Jun 07, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced during your recent visit. Your feedback is valuable to us, and we're committed to addressing these issues. Please reach out to us directly so we can discuss the situation.

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