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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.6
8,095 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 8,095 reviews

May 15, 2024

Our sales person Alex Castro was very friendly and helpful in our purchase of a 2024 Hybrid Accord. Mike Aguilar our finance advisor was also extremely helpful in completing the paperwork. More

by John_neeper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antony Castro, Mike Aguilar
May 15, 2024

Adam was a great help and made the experience very easy and comforting as well as AJ and chris the honda financial team were all great More

by santiago.aguirre.374
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris delgadillo
May 15, 2024

Had to go back multiple times because the dealership had a defective part in stock, but I'm glad they made sure it was done right. Also wish it doesn't take 4 hours to service the AC. More

by tzuchi.hsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George from Services was awesome! Last visit when he wasn't there could've been a bit better.
May 14, 2024

It was a very welcoming experience. extremely reliable and helpful especially for my first car buying experience it was very good More

by barrydiii69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that your first car buying experience with us was positive and welcoming. Enjoy your new car!

May 14, 2024

It is a hit and miss with this dealership. I’ve had great experiences and then really bad and stressful ones . More

by cndlpzlpz54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
May 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your mixed experiences. Our aim is always to provide exceptional service, and we'd love the opportunity to make things right. Please reach out to discuss your concerns further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

May 14, 2024

Great we loved our finance guy too! !! Thanks so much will recommend to others. Thanks so much More

by victoriahumenik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024

Susanna was our contact thru the Costco Auto Program. She knows how the program works, so everything went very smoothly. Would highly recommend Susanna for your Honda Car Sales!! More

by judysavon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanvil Spall
May 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Susanna provided you with a smooth experience through the Costco Auto Program. We appreciate your recommendation!

May 14, 2024

Eazy and friendly helping other out that need it service fast appointment and responding team More

by bubbalocc562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024

Service is a little bit too long due to the fact that I had a appointment 2hours and 15 minutes More

by ajgriods1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember he’s name
May 14, 2024

Great experience at the service center. Leo was veyr knowelgeable and helpful experience was fast and efficient. More

by danielsvc88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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