Nissan of Nanaimo

Aside from financing you over and above what you tell them your comfortable with … this company continues to calls me weekly… even after I asked them NUMEROUS times to remove my name from their sales lis them your comfortable with … this company continues to calls me weekly… even after I asked them NUMEROUS times to remove my name from their sales list. I finally got fed up and said I’m writing a review. I have zero intentions of ever buying from this company again. They came here to Nanaimo from Alberta, bought both Nissan and Mitsubishi here. They focus highly on pressure sales, something I have zero respect for. They purposely crank annoying music so you can’t even think with your own clear mindset. More

My name is Michaela Adams. I am writing this in regards to a complaint about the service and quality of service I have received in the past few years. I have always loved I am writing this in regards to a complaint about the service and quality of service I have received in the past few years. I have always loved Nissan vehicles and when I bought my first one in 2019 I was so excited. However ever since then I have been having nothing but issues with the Nanaimo dealership and I am beyond frustrated with the care and quality of service I have received. I have had 3 big issues since giving my loyalty and business to this particular dealership. This first was when. I brought my car in for a service and I had paid a good amount of extra money to get my vehicle cleaned. I was 7 months pregnant at the time and needed the extra help. When I received my car after the service, it was horrible. It looked as if it was sprayed with water not washed, the seats nor ground was vaccumed. I was quite upset and emotional due to my state. I felt that the gentlemen who returned my car dealt with the situation well. He was profusely sorry, stating that there must have been someone new on. He personally took my vehicle and quickly cleaned it for me. Of course it was not what I paid for nor expected. He made the situation much better, he gave me a free full detail coupon and signed off on it. I felt much better with his customer service. It wasn't his fault but he took it into his hands and resolved it quite well. With how it was dealt with I let it go, since it was resolved in some manner. Or so I thought. The second big issue I had was when we were 'convinced' to trade in our car in 2020. Which wasn't the issue, we do enjoy our new vehicle. The problem that occured right after we signed the papers and were given the keys to our car was that there was a giant crack in the windshield. Straight across the whole thing. Now you may ask why we didn't see this beforehand, I'm not quite sure to be honest but we have 2 month old baby with at the time. Our second child. We were there for hours with a newborn infant and we just wanted to go at this point. We only came in for an oil change and a service originally. They reassured us that since we moved away to Campbell River, a two hour trip from Nanaimo that they would contact us on the Monday after the weekend and get the glass fixed by the dealership in my city. For weeks no one would get back to me, I called once a week at least, I didn't want to bombard anyone but I also needed this resolved. I kept being told that someone would call me back, with no one ever returning my calls. This went on for almost 2 months. At this point I am very frustrated. I finally got ahold of the gentleman who sold us this vehicle and after a week or so I finally got this resolved. Though they wanted me to drive my two children to Nanaimo and get it fixed there since the dealership in town isn't owned by them. I get it, however I couldn't just get up and go do that with my kids. Nor did I have a babysitter. They has told me originally that they would do it in town. The final solution was that they would have to bring me a loaner car and switch out mine, fix it, then return it in the following day. That worked for me, but I was still uneasy with how long this all took to resolve. The third and final problem which is the reason I would never recommend anyone buying or selling anything to the Nanaimo Dealership. It wasn't just this issue, it's probably not even the worst one, but it was the final one. As I stated prior, I live a couple hours away. We needed a service/oil change on our new car. I called and asked if we could also do the free full detail that I was given back in 2019 for the problem. The lady on the phone told me that it would be about a month in order to get both done. Which was fine for us, we needed to find a babysitter. She scheduled it for a Saturday and reassured us it was for a service and the full detail. Our appointment rolls around the corner. We found a babysitter and made our way out there. We hand in our keys and was greeted by the nice lady at the service desk. She informed us with the service and detail our vehicle would be done in a few hours, which was fine with us. We went on to the mall, which was only a few minute walk away. I am 5 months pregnant at this point, so they also offered us a ride which was very nice. But just after we walked to the mall and visited for about an hour or so we receive a phone call that they are done our service but are unable to do our detail.... Which was quite upsetting because we scheduled this appointment strictly in order to do both. They had a new detail employee and said they wouldn't be able to do it fully or properly. Why on earth would they not schedule someone knowing that they had a full detail for today. We made this appointment a month prior. Why on earth were we not informed well before. And why on earth would someone schedule us with intent to do both when they couldn't. I was quite upset. We get back to the dealership and the nice lady was kind, considerate to us, and informed us when we asked politely that he manager wouldn't be in until about 1 pm. We decided to go for lunch and then come back to him to see if we could get our detail done in our town or find another solution. We come back and the nice lady directed us to her immediate left, her manager who I assume was filled in on the situation. Did NOT greet us, didn't even ask how our day was going, nor looked happy in anyway. I wish I got his name because he was horrible. If anyone is able to backdate it, our appointment was on Saturday, the 19th 2021. He dismissed us and when we brought up that we aren't able to come on any other day other than a weekend and that is was we made this appointment far in advance. He replied "I'm not paying someone else to do it" he dismissed us and didn't even ask questions or try to help. At this point I am near tears and I just couldn't believe how inconsiderate someone could be. He is a manager, he should have some customer service skills, but he did not. He was rude when speaking to us, didn't try to resolve the issue other than saying he will call the following business day (he never did) and said he couldn't promise anything and that they probably wouldn't do it. I just can't believe how we have been treated overall in the past few years. More

This is my second truck purchased at Nanaimo Nissian. I was very happy with my Sale Rep Milan she was very plasent and easy to talk with and alway willing to my needs or requests. She made my experiance I was very happy with my Sale Rep Milan she was very plasent and easy to talk with and alway willing to my needs or requests. She made my experiance very nice and easy. The service dept is also great they fixed my issues with my first car and had me on my way very quickly. Keep up the great work everyone. More

Great experience. Worked with Garrett who was awesome! would recommend him to anyone and will be sending referrals! would recommend him to anyone and will be sending referrals! More

I WAS THE VICTIM AND YOU WILL BE NEXT!!!!THEY JUST SOLD I WAS THE VICTIM AND YOU WILL BE NEXT!!!! THEY JUST SOLD AN UNSAFE USED CAR. BREAKS MALFUNTIONED... IS THERE ANY AUTHORITY WHERE WE CAN AS HELP. I WAS THE VICTIM AND YOU WILL BE NEXT!!!! THEY JUST SOLD AN UNSAFE USED CAR. BREAKS MALFUNTIONED... IS THERE ANY AUTHORITY WHERE WE CAN AS HELP. More

Purchased my 2017 Range Rover from Nissan of Nanaimo. They were professional and fair. We really enjoyed the purchase experience. They were professional and fair. We really enjoyed the purchase experience. More

Recently bought a new Nissan Rogue from Nanaimo Nissan. They were extremely diligent and professional. I highly recommend purchasing a vehicle from them! They were extremely diligent and professional. I highly recommend purchasing a vehicle from them! More

Very pleased with my experience here the staff is very professional and accommodating. Let me know of a upcoming sale and gave me a free tv. professional and accommodating. Let me know of a upcoming sale and gave me a free tv. More

I had a great experience at Nissan of Nanaimo, they got me a great approval and I love my new Nissan Kicks. me a great approval and I love my new Nissan Kicks. More

This dealership is as unprofessional as it gets.Hidden This dealership is as unprofessional as it gets. Hidden fees in the thousands. Sketchy sales practices, including trying to sneak in a '999' behind This dealership is as unprofessional as it gets. Hidden fees in the thousands. Sketchy sales practices, including trying to sneak in a '999' behind an agreed upon price. Dinging the credit report twice for no reason, missing every delivery promise possible, charging above manufacturer's recommendation rates, backing out of deals to re-sell and a bigger price - you name it, they do it. There is no hope to have this run any better because it starts at the top. Their senior staff - Khaled in particular - has a temper and no ethics, the owner - Justin - is MIA and is unreachable. This is what you will deal with if you have a problem. These people think that the parts shortage would last a life time. In reality, they will be back to their usual begging practices within a year, where the supply and demand will no longer be on their side. Please do your research. Not all dealerships are like that. Some manage to remain professional even at times like this when they can make some extra money, because they focus on building long-term relationships. More