I went for a wheel alignment which was fine. Good job. However there was an outstanding issue from when i returned parts id purchased there. They refused to pay me on the spot and told me id get a check in the mail. I drove the two hr return trip to return these parts . I called a manager that night and he was very apologetic and assured me he would see to it my next oil change would be comped by murray for my time and fuel wasted for the trip. When i brought it up this trip , i wasnt in need of it i merely was double checking , i was sent to aome john guy in service, he was ignorant , rude and outright lied to me. When i corrected him he got ruder and the conversation started to get heated so i just left. I was so upset after that issue which was so minor of a cost and i couldnt understand why he wouldnt just do the right thing. He blasted me telling me to name the guy id taljed to etc. it was afew months prior and all i knew was it was one of the managers id talked to on he phone. Out of my two visits i cant say ive had decent service yet. My number is on my profile for them to contact me or email me and i havent gotten any word from the dealership. And to think i bought my truck from them just irritates me since id get better satisfaction at the walmart across the street
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