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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.4
2,243 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,243 reviews

April 26, 2024

Have received consistent high-quality service at this dealership for more than 20 years. Always courteous and professional. More

by GGCOML23
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella Amador
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Apr 26, 2024 -

Mercedes-Benz of Portland responded

Hello, thank you for your feedback. We're so glad to know you've been satisfied with our service for over two decades at Mercedes-Benz of Portland. We appreciate your continued support and look forward to many more years of providing top-notch customer care!

Helpful
April 26, 2024

Don't even know who those people are! !! I dealt with another individual. So don't know what to say. More

by EVIN5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Acelar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nickolas Kalantari
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Johnson-Grumm
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Frentsos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Joswick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Edgerly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Joseph
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Mercedes-Benz of Portland responded

Hi Evin, we appreciate you taking the time to share this feedback. If we can be of any assistance in the future, please don't hesitate to reach out. Have a great day!

Helpful
April 26, 2024

Very helpful! !! Good service. Just make sure you have an appointment and you should be good! More

by Tian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Mercedes-Benz of Portland responded

Hi Tian, thank you for your review on Mercedes-Benz of Portland. We are happy to heat that our service department was helpful and provided good service at your latest visit! Our team looks forward to seeing you again!

Helpful
April 22, 2024

Professional customer service they pay close attention to details and time. I’m satisfied glad with their service. More

by ALI.ZAHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Sanchez Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mekonnen Wossene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Kim
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Apr 22, 2024 -

Mercedes-Benz of Portland responded

Hi Ali, we're glad to know you had a satisfying experience with our team at Mercedes-Benz of Portland. We appreciate your recognition for our attention to detail and time management! Come visit us again!

Helpful
April 22, 2024

Excellent service from Bella, swift and reliable. Clear communication, quality maintenance work. Will definitely come back. More

by MICHAEL.GERRITS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella
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Apr 22, 2024 -

Mercedes-Benz of Portland responded

Hi Michael, we're glad to know Bella provided excellent service during your visit at Mercedes-Benz of Portland. We look forward to seeing you again!

Helpful
April 21, 2024

The ultimate in customer service! Always letting me know where I stand I terms of price and value and never is to pushy and always under promises and over delivers. More

by RHW333
Recommend Dealer
Yes
Employees Worked With
Cecelia
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Apr 22, 2024 -

Mercedes-Benz of Portland responded

Hello! We're delighted to know you had such a positive experience at Mercedes-Benz of Portland! Our team always aims to provide top-notch service and keep our customers informed. We look forward to your next visit!

Helpful
April 20, 2024

Great job on getting my vehicle done on time Love the complimentary car wash as well as the transportation to and from work. More

by MICHAEL.SLATTERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Mercedes-Benz of Portland responded

Hi Michael, thank you for your feedback. We're glad to know you appreciated the timely service and complimentary car wash at Mercedes-Benz of Portland. Until next time, enjoy the road ahead!

Helpful
April 19, 2024

Have been available for all appointments to handle car problems efficiently, and effectively. A-1 rating More

by jessie 3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella
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Apr 22, 2024 -

Mercedes-Benz of Portland responded

Hi Jessie, we're glad to know that our team at Mercedes-Benz of Portland has been able to assist you efficiently and effectively during your service visit. We'll see you next time!

Helpful
April 19, 2024

Overcharge, rudeness, less than interested in customers. Trying to get an email with quote and photos took 2 weeks!!! More

by VERO35IS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dale Acelar
Andy Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Mercedes-Benz of Portland responded

Hello, we regret to see this review and apologize for any inconvenience you've experienced. We strive to provide excellent customer care and promptness for our guests, like yourself, so it's disappointing to see this wasn't reflected in your service inquiry. When your schedule allows, please reach out directly if you'd like to discuss your experience further or have any other concerns. Thank you, Dale Acelar - Executive Sales Director - 503-525-6238

Helpful
April 19, 2024

Service was fast and great. The car service was excellent to commute to and from the appointment More

by MILL5824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Mercedes-Benz of Portland responded

Hello! Thank you for your feedback on your recent visit to Mercedes-Benz of Portland. We're happy to hear that you had fast and great service! Until next time, enjoy the road ahead!

Helpful
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