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Mark Wilson's Better Used Cars

Guelph, ON

4.7
1,836 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,836 Reviews of Mark Wilson's Better Used Cars

May 15, 2018

Friendly, genuine and helpful This was our second purchase and both times we enjoyed the experience. Their staff is friendly from the receptionists greeting when you arrive, offeri More

by Mary2.0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Belanger, Stella Roeder
May 16, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review! It is always a pleasure to hear of a returning customer. We are happy to hear you had yet another great car buying experience at Mark Wilson's Better Used Cars. Have you heard about our referral program? Go to www.shopwilsons.com under the Reviews/ Referrals tab for more information!! Thank you.

May 14, 2018

Amazing team! The team at Mark Wilson's is absolutely great, they go above and beyond the expectations to provide you with fast service, and they work extremely har More

by mcgrath.j1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Harris, Jeff Botter, Lauren Ackerman
May 14, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your kind words! The team here at Mark Wilson's Better Used Cars is happy to hear that our team was able to give you a great car buying experience and will pass on your comments. We hope you enjoy your "new" vehicle.

May 12, 2018

Quick and painless Texted Dealership after viewing vehicle on Kijiji, was immediately replied to, many descriptive pictures and Carfax report made for easy comparison sh More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Front of house staff, Rod Sider, Stu Jeffery
May 14, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review! The team here at Mark Wilson's are happy to know we were able to make your car buying experience stress-free. Mark Wilson's Better Used Cars believe in helping the customer find the vehicle they want, and we are happy we were able to do that for you. We hope to see you again, and enjoy the 'new' ride!

May 08, 2018

Fast and efficient Deal was closed and vehicle delivered in a timely manner. Vehicle was extremely clean. Financing was arraigned that met my criteria. Overall very plea More

by mcalabrese2372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shari Macquarrie
May 09, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review! It is always great to know that our overall car buying experience met your criteria, here at Mark Wilson's Better Used Cars. Have you heard about our referral program? Go to www.shopwilsons.com under the Reviews/ Referrals tab for more information!! Thank you.

May 07, 2018

Wilson’s review When purchasing a new truck, Wilson’s was the first dealership I looked at. When we got there, David had put the truck I wanted to look at on hold whi More

by matbeaumont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Botter, David Miller
May 30, 2018 -

Mark Wilson's Better Used Cars responded

We thank you for your business and do apologize for the behaviour that offended you. We are always trying to improve the customer experience, and the way our team communicates is a very important part of that. We discussed your concerns right away with our salesperson and while we feel that there was a miscommunication, as no offence was intended to you or anyone, we offer our sincere apologies to you and your partner for your experience. We understand that since your delivery your incomplete items have been rectified, and we thank you for giving us the opportunity to do so. We hope you will stay in touch, feel free to reach our Sales Managers at 519-836-2900 with any further questions or concerns. We hope you enjoy your vehicle! Sincerely, The Management Team

May 07, 2018

Amazing customer service The associate i was dealing with was alexa, she was amazing and got me the car i wanted at the price that was right for my budget. Alexa was very prof More

by tim_mccarron27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexa Welsh
May 08, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review! It is always a pleasure to hear that a new customer was impressed with their experience, here at Mark Wilson's Better Used Cars. Have you heard about our referral program? Go to www.shopwilsons.com under the Reviews/ Referrals tab for more information!! Thank you.

May 06, 2018

Recent purchase of first pre-owned vehicle I did not know what to expect when I walked into Wilson’s having never purchased a pre owned vehicle. Rod was very helpful with finding cars that met More

by TAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Sider, Stu Jeffery, Lauren Ackerman
May 07, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review! Rod, Lauren and Stu are amazing members of the Mark Wilson's team. We will pass on your message to management and to the Wilson's team. We hope to see you at Mark Wilson's Better Used Cars again! Have you heard about our referral program? Go to www.shopwilsons.com under the Reviews/ Referrals tab for more information!!

May 05, 2018

great experience This is our third purchase from Mark Wilson's. We have always had the opportunity to work with Ron Harris who continues to provide us with professiona More

by JL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Ackerman, the receptionist at the desk (not sure of her name), Ron Harris, Stu Jeffery
May 07, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your kind words, loyalty and review of Mark Wilson's Better Used Cars! It is always a pleasure to hear when a customer is returning for a new vehicle, especially knowing it is the third vehicle. Have you heard about our referral program? Go to www.shopwilsons.com under the Reviews/ Referrals tab for more information!! We’d love to continue providing great service to awesome customers like you. Thanks again and enjoy the 'new' car!

May 04, 2018

recent purchase of pre owned car good selection ,courteous staff. Very efficient office staff and pleasant surroundings car was delivered in pristine condition inside and out..All qu More

by rossmore21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gardiner, Ryan Mercer
May 07, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars . We are happy to hear you received great customer service during your car buying experience and hope to see you again.

May 04, 2018

Great service Just purchased a new (to me) set of wheels from a very nice gentleman- Rod Sider (AKA The Insider Man) he was very informative, responded to my emails More

by Tinytot
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rod Sider
May 07, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your kind words! We glad to hear you were able to find a a great vehicle, and our team was able to make the car buying experience, a great experience. Have you heard about our referral program? Go to www.shopwilsons.com under the Reviews/ Referrals tab for more information! The Wilson's team hopes you enjoy your new ride and look forward to having the pleasure of seeing you again!

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