Mark Wilson's Better Used Cars

Not a good experience unfortunately Only thing that brought us back was the fact we liked the car we bought Thanks again Mike G. for working with us in this unhappy situation Only thing that brought us back was the fact we liked the car we bought Thanks again Mike G. for working with us in this unhappy situation More

AWESOME I bought a new vehicle with 18000km on it. I drove it for a month and then the brakes went on the vehicle costing me an extra $700. Kristy went throug I bought a new vehicle with 18000km on it. I drove it for a month and then the brakes went on the vehicle costing me an extra $700. Kristy went through to management and got them to override the cost because my warranty was just over the 30 days. She is amazing!!! More

Great Service/Prompt Delivery Jon along with other associates of Mark's helped myself get into a great vehicle...I would recommend this dealership if you are in the market for a Jon along with other associates of Mark's helped myself get into a great vehicle...I would recommend this dealership if you are in the market for a used car. Thanks! More

Good balance Prices and people are very nice. The only thing I did not like is once we bought a car, and while doing the paper work by email (to get everything pre Prices and people are very nice. The only thing I did not like is once we bought a car, and while doing the paper work by email (to get everything prepared to pick up the car), the response was slow, and the attention was noticeably worse. We also feel that when defining our financial planning the girl helping us, didn't help us to find the best option but the easiest one (in terms of paperwork). Apart from that, the service and products were very competitive and our car looked like new when we picked it up. More

5 ROTTEN TOMATOES FOR SERVICE DEPT. I purchased a 2013 Jetta at Wilson's 1 month ago. Within the first 5 days I noticed left hand turn signal not operating. Also passenger door handle on I purchased a 2013 Jetta at Wilson's 1 month ago. Within the first 5 days I noticed left hand turn signal not operating. Also passenger door handle on the exterior very difficult to pull and open the door. Scheduled an appointment to have service look at the two issues. Arrived at the service center. They took the vehicle in, apparently put oil or lubricant on the door handle mechanism( which has had no effect). Told me that they were going to order a signal light to replace the one that wasn't working. Said it would take a few days for it to arrive as they had to order it from the dealer. After a week went by I gave service a call and asked if the part had arrived yet. They said they would look into it and give me a call back. No phone call for 48 hours. I called back again and asked for someone to please give me a call back and let me know the status of the part. Two weeks later still no reply from service. I called the Volkswagen dealer in Guelph and ask them the availability of the signal light that was required and I was told it would be available the next day! I am now just outside my warranty. Which really didn't mean anything in the first place! Buyer beware! The place looks good on the outside but it's kind of rotten on the inside. More

Fabulous service. This company is truly passionate about their customer service. I pleasurable experience and would recommend them unconditionally. And, their selection This company is truly passionate about their customer service. I pleasurable experience and would recommend them unconditionally. And, their selection of vehicles was impressive. To your continued success! More

Friendly service and no pressure sales. I had a very positive experience dealing with all the staff. I was impressed with the no pressure sales and when the vehicle was ready it was detailed I had a very positive experience dealing with all the staff. I was impressed with the no pressure sales and when the vehicle was ready it was detailed like new! More

Relaxing and fair Very professional and courteous dealership. Lots of great options to choose from. All cars very well presented. Free CAR PROOF report online as well. Very professional and courteous dealership. Lots of great options to choose from. All cars very well presented. Free CAR PROOF report online as well. Very fair prices. Great experience. More

Excellent Customer Service Staff goes above and beyond to help you find your new vehicle. I highly recommend I love my new to me Kia. Great Job Wilsons!!!! Staff goes above and beyond to help you find your new vehicle. I highly recommend I love my new to me Kia. Great Job Wilsons!!!! More

Excellent service Our salesperson Ramsey was friendly helpful and not pushy. He gave us keys and let us go on test drive on our own and said take as long as you like. Our salesperson Ramsey was friendly helpful and not pushy. He gave us keys and let us go on test drive on our own and said take as long as you like. More