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Mark Wilson's Better Used Cars

Guelph, ON

4.7
1,836 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,836 Reviews of Mark Wilson's Better Used Cars

November 29, 2018

Awsome! The service center is very quick and knowledgable when it comes to any work needed for your vehicle! Would take my vehicle back there for more work! More

by B.Metlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Teles, Lauren Ackerman, Mike Geofreda, Donny Lachance, Dave Earley
Nov 30, 2018 -

Mark Wilson's Better Used Cars responded

Thank you so much for sharing your experience with Mark Wilson's Better Used Cars! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Glad to hear you loved the service provided. We hope to see you again.

November 29, 2018

Regular customer I’ve been to wilsons to purchase vehicles on two separate occasions and both times were very smooth. Although I personally would have liked more incen More

by Codge dharger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverlee Boettger, Jeff Botter, David Miller, Donny Lachance
Nov 30, 2018 -

Mark Wilson's Better Used Cars responded

On behalf us all of us at Mark Wilson's Better Used Cars, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the Wilson's team. We will be sharing your feedback amongst our team. Please come visit us again soon!

November 28, 2018

0 after sale service Overall happy with our vehicle, however their after sale service is horrible. And their referral program is a joke. oh, and we have three decent sized More

by twood_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shari Macquarrie, Chris LaChappelle, Donny Lachance
Dec 18, 2018 -

Mark Wilson's Better Used Cars responded

We are very glad to hear that you are happy with your purchase, we do realize there is always room for improvement in serving out customers. Thank you for addressing a couple of those areas. If you desire to reach out to one of our sales managers, please call us at 519-836-2900. Thank you.

November 26, 2018

Rollercoaster ride..... I have mixed feelings about my experience. Rod was amazing and provided wonderful customer services however there were some issues once financing bec More

by susannewilliams7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Sider, Alexa Welsh, Jeff Botter, Jonathan Gardiner
Dec 18, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your business Susanne, we hope the vehicle serves you very well. We do value the feedback and are addressing ways to improve, so that each of our deliveries goes smoothly. If you desire to reach out to one of our sales managers, please call us at 519-836-2900.

November 23, 2018

Fixed my truck These guys do an amazing job. Fast, reliable and quality work. Every time I come in... I am satisfied when I leave. When a call the service centre, More

by absoluteoutdoormaintenance
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Earley
Nov 27, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear you had a great experience with Wilson's Service Center.

November 23, 2018

Snow Tire change The Service guy Dave was very rude and unwelcoming. After they changed the tires to snow tires, the tire lights came on after a few miles of driving t More

by muyiwaogunlaja
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dave Earley
Dec 18, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for reaching out! We are very sorry to hear about the negative experience; our dealership is always looking to improve and by letting us know how we can is extremely helpful. Regarding the tire light, I would like to explain to you that it is because the package did not have sensors. The reason our dealership chooses to do this is because we try our best to keep the costs down for our customers. If you desire to reach out to me - Donny the Service Manager, please call me at 519-836-2900.

November 23, 2018

Excellent Friendly Service Excellent sales and customer service, everyone was friendly understanding. Had my vehicle in the shop at appointment time and was back on the road qu More

by jolene.rhyno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexa Welsh
Nov 23, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear you had a great visit at our dealership and hope to see you again.

November 22, 2018

Incompetence When I bought my car to the service department they had no idea that the vehicle was booked. I was then asked who booked the appointment (how should I More

by c.adair.hilborn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rod Sider, Joe Barber, Joeseph Fonescea, Kyra Carson
Dec 04, 2018 -

Mark Wilson's Better Used Cars responded

Hello Chris, we are glad that you are enjoying the vehicle, but sorry that your experience was lacking. We strive for a fun and professional atmosphere and I apologize that you did not receive that. We are always trying to improve our processes, and would like to speak to you if you are willing, please call and ask for one of the Sales Managers.

November 21, 2018

Snow tires put on plus needed tires balanced and an alignmen Have a package price for seasonal changing of tires if balancing and an alignment is needed. Have single rate for balancing tires; not by per tire pri More

by tamarak237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Earley
Dec 18, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for the suggestion, our dealership is always looking for different ways to keep the costs of service down for our customers, it is also something that the dealership is currently working on for the future, we apologize for any inconvenience this may have caused you. If you desire to reach out to me - Donny the Service Manager, please call me at 519-836-2900.

November 20, 2018

Friendly Everyone was very helpful from start to finish. They took care of everything, and gave me a very good deal on a great truck. Sam my salesman was excel More

by motomad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexa Welsh, Sam Belanger
Nov 21, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear Sam and Alexa took care of you during the process and hope to have the pleasure of seeing you again.

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