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Mark Wilson's Better Used Cars

Guelph, ON

4.7
1,836 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,836 Reviews of Mark Wilson's Better Used Cars

November 19, 2018

Fast and friendly service I booked an appointment for a tire change online. I received a reply promptly after. I was able to get my desired appointment. I was greeted with cour More

by pjlongpre
Recommend Dealer
Yes
Employees Worked With
Donny Lachance
Nov 21, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear that you had a great visit and hope to see you again.

November 16, 2018

Great experience Thank you to the staff for another terrific buying experience. I love my new truck. You made everything so easy without the pushy sales staff. I will More

by kris.kraehling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marko Velkovski, Sarah Teles, Alyssa Weller Holiday
Nov 19, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! It is always a honor to hear of a customer who not only had an overall great experience with our dealership and loves their vehicle, but also says they plan to come back for all their purchases. We look forward to your return.

November 16, 2018

Awesome Did a great job repairing my truck. It needed a lot of work and had it done just in time before snow storm and I needed plow snow that night. So I was More

by absoluteoutdoormaintenance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Earley
Nov 19, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson;s Better Used Cars! We are happy to hear you had a great visit with our service department and are happy to have you sorted before all this snow comes in. We look forward to seeing you again.

November 16, 2018

Awesome The office was clean and well kept. All staff were friendly and quick. All around great first visit. I think I forgot to ask about my 10% off guess it More

by Love my car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Lachance
Nov 19, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson;s Better Used Cars! We are sorry in regards to the 10% but next time you come in be sure to let us know and we will make sure you are taken care of. We look forward to your return.

November 15, 2018

Excellent once you get past the front desk Ryan was attentive and knowledgable with regard to the vehicles we test drove. Stella was amazing and helped get us a great finance deal. Donny took g More

by Lovemyrogue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mercer, Stella Roeder, Donny Lachance
Nov 19, 2018 -

Mark Wilson's Better Used Cars responded

Hello, I am just following up with you regarding the review you left for us outlining your experience purchasing your new vehicle here at Mark Wilson's. I am thrilled to hear that overall your experience was a positive one! We strive to provide an Awesome Customer Experience to each and every one of our clients and I apologize that our reception staff did not meet your or our expectations. We have had some recent turnover at our reception desk so we have new employees training which can add to the volume of receptionists we have sitting at the front desk. I understand this can cause some frustration for customers as they do not have the adequate knowledge they need in order to best serve our clients but I assure you they are learning. Again, I apologize for their lack of customer service skills at the time of your purchase. We do appreciate your business and we hope this does not deter you from returning to us in the future. All the best with your new Rogue! We hope to see you again! Sincerely, Mark Wilson's

November 15, 2018

Service All work done as per requested and on the timeline promised. i would highly recommend them for yur servicing your vehicle. Do not hesitate to take More

by larryl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Lachance, Dave Earley
Dec 18, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars Service Centre! We hope to see you again.

November 13, 2018

the service people was very good and fast no problem i would recommed to any body i will be happy to go back very good More

by newfieontherun1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Lachance, Dave Earley
Nov 14, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear you had a great visit with our service department and hope to see you again.

November 12, 2018

Rude, condescending staff Service was fast which was nice as I couldn't handle the tone the fellow behind the desk took when he was asked a simple question from a non mechanic More

by D. Jones
Recommend Dealer
No
Employees Worked With
Donny Lachance
Nov 15, 2018 -

Mark Wilson's Better Used Cars responded

I'm very sorry to hear about your experience. It's never our intention to come across rudely to our valued customers. I certainly hope you can find a way to allow us another chance to wow you with our exceptional service.

November 12, 2018

Amazing service and people Karl the salesman at Wilson Better Used Cars is amazing and gave me opportunities to try many different vehicles before my buy. I also want to say tha More

by Kookoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Clarey, Joe Barber, Jaclyn Laquinto
Nov 12, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear Karl was able to provide you with a great car buying experience. We hope to have the opportunity of seeing you again.

November 12, 2018

New Car The staff at Mark Wilson's are great,and easy to work with.Ryan Mercer and Iwona Bowman helped me get the car I wanted. Thankyou More

by Kelmag78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iwona Bowman, Ryan Mercer, Kyra Carson
Nov 13, 2018 -

Mark Wilson's Better Used Cars responded

Thank you for your review of Mark Wilson's Better Used Cars! We are happy to hear you had a great experience with Ryan, Iwona and Kyra. We hope to see you again.

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