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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,702 Reviews

4,702 Reviews of Klaben Ford Lincoln - Service Center

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April 25, 2024

Courteous, helpful, dependable, ẁas able to schedule my service at home on a day and time that worked for me More

by deborah17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Fairchild
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

Klaben Service did a great job getting my car in for service timely, identifying and correcting the issue and cleaning my car to a showroom sparkle! Klaben Sales and Service are the best! Thanks! More

by Sanibelstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chip (car pick up) Greg (test drive)
April 25, 2024

Great service, great speed, team is super helpful with addressing any and all concerns and continuing to take care of myself and my family! More

by kcrowe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan D'Achille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

Dealership was very clean and has a very welcoming environment!! Staff were very kind and helpful! More

by Brhinock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. High More

by fairyrain826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2024

Excellent service from the time I arrived until everything was resolved. Issues did come up during service and was handled in a very professional manner. I explained to management by phone and emai More

by GMoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2024

Responsive to customer needs and concerns. Very polite and courteous. Kept me informed of progress and when work will be completed. More

by MATTHEWMORAVEC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2024

KIM IS EXCELLENT VERY FRIENDLY, COURTEOUS, KIND KIM GOES OVER AND ABOVE FOR YOUR NEEDS KEEPS YOU UPDATED ON WHAT IS HAPPENING ON YOUR VEHICLE More

by CALAWAY.EILEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2024

Derek answered all my questions and was courteous each time I spoke with him. My truck repair had a quick turnaround time, which was greatly appreciated. More

by deidreeakin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2024

Mona is always reliable and gets things done in an efficient and professional manner. She is 5 stars at Klaben Ford. More

by MABDENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coleman 5 stars
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