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Kingsway Toyota

Kingsway Toyota
12820 97 St NW
Edmonton, Alberta T5E 4C3
Canada

Sales: (780) 478-8300
Service: (888) 677-5551

Manufacturer: Toyota


Most Reviewed Employees
Maja Harding Maja Harding
New Car Sales
Mike Yassine Mike Yassine
New Car Sales / Whole Sale Advisor
Keith Schappert Keith Schappert
Internet Sales Manager
Patrick Leonard Patrick Leonard
Internet Sales Manager
Alex Iskender Alex Iskender
Internet Sales
Don Nguyen Don Nguyen
New Car Sales
Phillip Tsang Phillip Tsang
Pre Owned Sales
Mario Zabielski Mario Zabielski
Used Car Specialist
Justin Turtiak Justin Turtiak
Internet Sales
Craig Selby Craig Selby
New Car Sales Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Free Coffee
Free WiFi
Parts Store
Pet Friendly
Shuttle Service
Television

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
27 Reviews
Kingsway Toyota

Overall Score: 5 Star Rating4.8



About Kingsway Toyota
Certified: Kingsway Toyota
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Kingsway Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Kingsway Toyota
Welcome to Edmonton's Longest Serving Toyota Dealer

Kingsway Toyota continues to provide the highest quality vehicles, with the best support and service in Edmonton. We welcome you to our new Dealer Rater page and we hope you had a great experience here. Please rate us, share your car story and help us improve and grow as a company.

Over the years, we have learned that our biggest asset is our people — and that our first concern is our customers. We know how important a safely functioning vehicle is to your daily life, so we want to get you back on the road as fast as possible, without any worries.

Kingsway Toyota has been serving Edmonton for over 26 years. During our long and successful existence, we have received numerous awardmore
s and recognitions for excellence in all aspects of automotive service and sales. Visit our dealership to experience our award-winning service today!

If you would like a closer look into Kingsway Toyota's Inventory, check out our web sight at www.kingswaytoyota.com less


student12
4/19/2012 4:11:11 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Keith Schappert

My Review of Kingsway Toyota:
I purchased a truck from Kingsway Toyota Wednesday April 11. The next morning the truck did not start and left me stranded, kingsway reacted quickly and sent in a mechanic to my house to fix the issue, he couldnt get the vehicle started. They payed for the vehicle to be towed to another dealership (DK Ford) to be fixed, DK replaced the relay switch.

Tuesday I picked up the "fixed vehicle" from Kingsway, drove it home fine. Next day vehicle did not start, I tried calling Kingsway to let them know once again I was stranded, no response back. I got a friend to drive me to write my U of A final exam which i showed up 30 minutes late to. I got a hold of Craig (used car sales manager at Kingsway) and he asked what was wrong and immediately got off the phone with me when I tried to work out an issue. His response " Oh DK ford is on the other line with me now, I gotta go" and he hung up.

I called DK ford and they were not even in contact with Craig or Kingsway regarding the vehicle. I called numerous times and left messages with Kingsway about the vehicle still not running. FInally I called and asked to speak with who ever was in Charge, his name was Chris ( 780-984-0571). He helped me get the vehicle towed to DK Ford right away nicely. DK Ford called me today and said an estimate of 2000$ in repairs are needed, the electronic shifter needs to be repaired and the blendor motor (sits behind the dash blends hot and cold air). He said the blendor motor is almost done, he mentioned the ticking noise gave this away. When I took the vehicle for a test drive I pointed out that noise to Phillipe (used car sales at Kingsway) he said this was normal navigation warming up. I contacted Keith telling him the issues with the truck and he started to get angry saying the truck was fine when it left. I have put roughly 50 km on this truck since I have purchased it and it is falling apart. Chris said they will not fix the motor "because it doesnt need to be fixed". Better fact is Kingsway left me stranded on the highway as I tried to call Craig numerous times. Also kingsway didnt detail or even clean the truck out for me when I purchased the Unit for 25,000$. Im a student and thats a lot of saved money for me. Their was garbage left in the seats ( Fort McMurray oil kings tickets and cups).


I am left right now with a vehicle that wont even start and repairs that they wont cover because it doesnt need to be. Also the sales man Phillipe lied and told me that ticking noise was normal, they have been horrible in everything they have done. I am in the middle of Final exams in my last year at the U of A and i just want to end this whole situation. I want my money back for a vehicle that has not even been off their lot for 7 days.

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dwoodward
4/2/2012 3:30:11 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Iskender

My Review of Kingsway Toyota:
I purchased my new 2012 Tacoma in December 2011 from Kingsway. Before the purchase was made Alex was incredibly helpful in getting the exact vehicle I wanted, having to bring it in from another dealership. I had planned to pick it up later than I actually did, but happened to be in Edmonton so I stopped by the dealership unexpected. Alex and the team at Kingsway went above and beyond to ensure I could take delivery of my Tacoma that same day. At this point I was quite impressed with everything, especially the truck.

Unfortunately, since that time there remains the issue that the truck was delivered with only one key. I've tried on multiple occasions to resolve this but emails seem to go unanswered. The vehicle was also delivered with an empty tank of gas (gas light was actually on). Alex was made aware of both of these things via a follow up phone call shortly after I received the truck. Although not huge issues, it would have been nice to have them dealt with.

As for the Tacoma, it's a great truck; no regrets buying it.

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brentkimpton
1/13/2012 4:09:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Yassine

My Review of Kingsway Toyota:
Everyone at the dealership and specifically Mike Yassine provided us with exceptional service. I highly recommend Mike and Kingsway Toyota if you are looking to purchase or just talk with someone about a vehicle. He was professional, honest, and sincere. At all times we felt he had our best interests in mind throughout the process of reveiwing, considering and in the end....... purchasing our new 4 Runner!
THANKS Mike.

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jtejada
1/10/2012 9:24:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Iskender , Keith Schappert

My Review of Kingsway Toyota:
It was an absolute pleasure to make a purchase from Kingsway Toyota. Out of the 3 other Toyota dealerships we had interactions with Kingsway provided the best service and price. We left with the perfect Sienna for our growing family. A special thanks to Alex and Keith.

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Holleley
12/22/2011 3:48:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Yassine

My Review of Kingsway Toyota:
We were extremely impressed with the service we received. Right from the minute we walked into the showroom to a few days after we had a vehicle as a follow up call to see how we were liking it so far. We had shopped around to another Toyota dealership and Kingsway offered the best price and service. We will be back to purchase our second vehicle for sure!!

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Rok
11/5/2011 10:03:18 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Maja Harding

My Review of Kingsway Toyota:
Maja was very patient with me even though i came in a few times not knowing what car I wanted she was very helpfull I did trade in my car that I bought from her two months before that i should have taken a bit more time to pick out but that was my own fault. Maja was very professional and very good to deal with. And also her sister Dragana was also very plasent with myself and my mother and taking me out on a test drive when maja was finishing up with another customer which Maja asked me if that was ok. I will be back in the future for both sales and service. This is my 2nd car bought though Maja at Kingsway Toyota.

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liychoi
9/28/2011 12:38:37 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Yassine

My Review of Kingsway Toyota:
Mike is friendly, patience and helpful. He answered questions that we have. He was trying to meet our need and expectation, which are important for successful salesmanship.

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jabinr
9/27/2011 3:24:04 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Maja Harding

My Review of Kingsway Toyota:
Excellent, professional and friendly service. The price was fair, but could have been better... the salesperson would not match a price I had received from another dealer, but did nevertheless come down from her last offer. There were still some smoke and mirrors with added fees and taxes after the price was agreed upon. The salesperson did warn me of one $400 (documentation) fee, but not until we had already agreed on a price (that was supposed to include all fees) and I was already signing the offer to purchase... The vehicle was delivered promptly, and the salesperson continued to attend to my concerns after the sale, even two weeks after the purchase date, when I was having trouble with the remote starter. Other than the expected car-sales wheeling and dealing, the experience was a pleasant one.

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brmc47
9/24/2011 9:23:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Maja Harding, Mike Yassine

My Review of Kingsway Toyota:
Everyone I dealt with was very friendly and personable and explained everything in full detail. I was originally told I may have to wait a month for my new car to come in, but it came in within a week. It was a pleasure buying my car at Kingsway Toyota and I would definitely recommend it to anyone buying a new or used car.

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Judster
9/12/2011 12:29:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Leon Reimer

My Review of Kingsway Toyota:
Buying my Toyota was a great experience. Not only did I get a super litle car but the customer service was exemplary. Leon was professional and so friendly and personable. The whole experience was a 5+++++.

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