We went to this dealership to look at new Rav 4's and trade our 2011 Dodge Grand Caravan. We went inside the dealership and nobody came to help us. We walked around, even got inside a Rav 4 on the showroom floor, continued to walk around when some lady noticed us and asked if we had been helped. Finally someone came to help us. We asked about the 2017 Rav 4's and were brought into "Jaihad's" office, funny thing is nobody named Jaihad is listed in the employee names below!
We talked prices and came up with a great price on our new Rav 4 but they were lowballing the trade in price for our van. We were not happy at all, so we decided that we would not take the deal. Well once we say that Jaihad got up and went and got "Alan" to come and talk to us and push and push and push so we would sign the papers. No dice, we say we want the key for our vehicle and we will be on our way. They would not take no for an answer! Some other guy came by and said that he "contacted a buyer in the US" and would now give us a couple thousand more, but we are still not happy with that deal and just want to take our keys and go. Alan continued to hound us to sign papers. We would not so they gave us back the keys.
Then as we are about to leave "Jaihad" comes back and starts raising his voice about us not taking a deal because they were only $1400 less than what we thought was a good trade for our vehicle.. When he raised his voice I sternly said that $1400 might not be a lot of money to him but it was to us and he gave up.
We left very upset at the whole situation! I understand that dealerships are trying to make money but if someone is not accepting the deal that you put forward, give back their vehicle keys and let the people leave. Don't hound and badger until the people are so fed up with you.
We then went to Mayfield Toyota, had a wonderful experience, and bought a 2017 4Runner!
If we could give a negative star we would give it!