Kia West Edmonton - Service Centre

Pre-purchased a "premium synthetic" oil package. When I went to get the oil change and inquired what brand of oil would be used, I was told I would be getting standard motor oil with an add package. When I went to get the oil change and inquired what brand of oil would be used, I was told I would be getting standard motor oil with an additive (what kind of additive, he didn't know) and that it was "as good as synthetic" this way. The manager, who he phoned but wouldn't come out face to face, insisted that this was what they used as a 'synthetic' oil, and went as far as to say that this additive magically turns motor into synthetic. Since snake oil is far from synthetic, I refused the service. Couldn't get my money back either. What really concerns me is that if I hadn't asked - they would have gleefully filled my car with this stuff and sent me on my way none the wiser - I can only guess how many customers they have done this to. More