Kia West Edmonton

I recently visited West End Kia in Edmonton and left very disappointed with the experience. I was interested in a vehicle based on the advertised lease pricing, but was then told that I had to purchase a disappointed with the experience. I was interested in a vehicle based on the advertised lease pricing, but was then told that I had to purchase a mandatory "Winter Package" for $2,999, plus a dealer administration fee of $999 on top of the advertised price. I was told these charges were non-negotiable and that every dealership requires customers to purchase a winter package. What concerned me most was the lack of transparency. When I asked for a detailed breakdown of what was included in the $2,999 Winter Package and how the pricing was calculated, no one was willing or able to provide one. As a customer, I believe I should be able to understand exactly what I am paying for. I was completely open to paying for reasonable installed items such as a block heater, mud flaps, wheel locks, an engine blanket, or a full tank of fuel. However, based on the information provided, it was difficult to understand how those items could justify a $2,999 charge without any itemized explanation. The entire interaction left me feeling pressured rather than informed, and it did not reflect the transparent buying experience I was expecting. One final observation: several sales representatives began the conversation by asking, "What would you like to accomplish today?" Perhaps management should ask the same question internally: "What did we accomplish for the customer today?" A focus on transparency and customer trust would go a long way. More

I had a very disappointing experience at Kia West Edmonton with the finance department and management. During my visit, I was asked to sign several documents related to financing without proper ex Edmonton with the finance department and management. During my visit, I was asked to sign several documents related to financing without proper explanation. I trusted the staff and signed because I believed the documents were only for loan approval. After that, I requested copies of all the documents I signed, including the finance agreement and bill of sale, but I still have not received them even after emailing the dealership. Yesterday I also went with a friend to discuss the situation, and the interaction with the manager Dimetre was very disappointing. The way he spoke was unprofessional and not respectful. Instead of calmly explaining the situation or helping us understand the documents, the conversation felt dismissive and focused only on closing the deal. When customers sign financial agreements, they deserve transparency, clear explanations, and copies of their paperwork. Unfortunately, my experience did not reflect that level of professionalism. I hope the dealership management improves customer service and communication so other customers do not face the same experience. More

I'm scammed in this dealership. Do not come to West Edmonton Kia. Make me the last person they scam. Do not come to West Edmonton Kia. Make me the last person they scam. More

Most stress free I have ever felt buying a car at a dealership. Olivia was very informative and had answers to any question I could ask. When I picked up my Kia, Ryan was fantastic with helping me set dealership. Olivia was very informative and had answers to any question I could ask. When I picked up my Kia, Ryan was fantastic with helping me set it all up. More

Pleasant experience. I go wherever the best deal is, which was here and I was very happy with the service I received. Ryan was to the point, and had me in the car leaving I go wherever the best deal is, which was here and I was very happy with the service I received. Ryan was to the point, and had me in the car leaving within 24 hours. More

Happy with how the process went. They had the car I wanted in stock at a great price. Convenient location for me. They had the car I wanted in stock at a great price. Convenient location for me. More

Happy with my new Sorento. Had troubles finding a dealership that had them in stock. Not only did they have some in stock, but I had choices!! I got the exact trim and color I Had troubles finding a dealership that had them in stock. Not only did they have some in stock, but I had choices!! I got the exact trim and color I was hoping for and no wait for it to come in. More

I had the best experience buying my Kia from Olivia! She was so nice, honest, and helpful from start to finish. I got the best deal I’ve ever had on a car — truly unbeatable — and I absolutely love my K She was so nice, honest, and helpful from start to finish. I got the best deal I’ve ever had on a car — truly unbeatable — and I absolutely love my Kia! More

Got me approved on the exact SUV I wanted with no credit history. Was super pleased with the service here. history. Was super pleased with the service here. More

Olivia sold us our new Sportage hybrid. She was very pleasant and knowledgeable and went to bat for us on a couple points that helped to make the deal. We would recommend Olivia to help wit She was very pleasant and knowledgeable and went to bat for us on a couple points that helped to make the deal. We would recommend Olivia to help with your new vehicle purchase. More