Kia On Hunt Club

No suprises and well informed staff I was assisted Rejean and from the get go it was clear that he was very well informed on the processes involved the vehicles and more importantly ther I was assisted Rejean and from the get go it was clear that he was very well informed on the processes involved the vehicles and more importantly there were no smoke and mirror tactics as I have experienced at other dealerships, everything was clearly explained and there were no surprises later on. This is the way vehicle purchasing should be! More

Amazing and helpful Very helpful and informative sit down with Kia employee. Never knew Kia had so much to offer. Employee changed my perspective. Would definitely recomm Very helpful and informative sit down with Kia employee. Never knew Kia had so much to offer. Employee changed my perspective. Would definitely recommend dealer and Adam in particular. More

Never did I think it was this easy to purchase a new car ! Adam Omar was a very helpful and professional sales rep, but at the same time he made me feel as if we were friends as appose to me just being a custo Adam Omar was a very helpful and professional sales rep, but at the same time he made me feel as if we were friends as appose to me just being a customer, amazing experience and would 100% deal with Adam again ! THANKYOU. More

Unforgetable Adam Omar was a very helpful and knowledgable sales representative. He was very attentive and took time to explain to me, with detail, multiple cars t Adam Omar was a very helpful and knowledgable sales representative. He was very attentive and took time to explain to me, with detail, multiple cars that are available and match my description. It was my first time being interested in purchasing a car from a dealership all thanks to his amazing and welcoming attitude! I will surely recommend Adam to many people and be shre to advertise the beautiful showroom available to customers. More

Avoid this dealership I know 0% interest rates sound good, but it's not worth the headaches that come with buying from hunt club Kia. Worst customer service I've dealt with I know 0% interest rates sound good, but it's not worth the headaches that come with buying from hunt club Kia. Worst customer service I've dealt with in a long time. More

Miscommunication caused delay, but Kia HC made it better Edit: May 12 - After a few discussions with Will, I'm convinced that the delay in service was caused by miscommunication. He admitted they messed up, Edit: May 12 - After a few discussions with Will, I'm convinced that the delay in service was caused by miscommunication. He admitted they messed up, and Will has promised future compensation for my continued business. Will also ensured my bill from Bank Street Kia was discounted as well, which was a pleasant surprised for me when I went to pick up the car; it was initiated without my requesting it. I feel it is important to highlight my appreciation where it's due; despite a few bumps, Kia on Hunt Club came through for me in the end. While I won't remove my bad experience below, it does show that mistakes do happen, and they are quick and eager to rectify the situation and make it right. I've upgraded my rating to 4-stars, and I would recommend this service center for their dedication to customer service. ----------- 1. On Monday May 8, I booked an appointment with Kia on Hunt Club for Thursday, May 11 a. My appointment was for labour-only service on both front/back brakes and rotors 2. Following my phone call, I called back to ask for a quote on OEM parts from Kia 3. We spoke with Bill, the Parts Manager; he was very rude to us, refusing to give us a rough quote, without a VIN number 4. We then called Dilawri Bank Street Kia, and received the information and quote he wanted without issue 5. We called Kia on Hunt Club, and spoke to Will, the Service Manager. 6. We were assured we’d be taken care of, and to keep the appointment. 7. We went there today for our appointment, arriving at approximately 8:30am, where Will told us “I’ll be there in a minute” 8. At 9:30, we still had not spoken to him, nor had anyone began my work order. 9. At this point, our morning wasted, I opted to simply leave with my business I call Dilawri Bank Street Kia, and asked if they could fit me in that same day. I dropped my car off there at 10:15am this morning; after speaking with the staff, they were apologetic regarding the reception I received at Hunt Club Kia. I would recommend going to Bank Street Kia, or going to a third-party independant repair shop. More

Jason is the BEST ! Jason Sousa was extremely knowledgeable, courteous and professional. He was essentially the reason we decided to purchase at this dealership. It was o Jason Sousa was extremely knowledgeable, courteous and professional. He was essentially the reason we decided to purchase at this dealership. It was our first on line purchase experience for a vehicle and we would do so again based on this experience. The dealership showroom and overall appearance is excellent. We have no hesitation recommending Jason and KIA on Hunt Club. More

Need more customer reps like Rejean! Rejean was amazing to work with in looking for a vehicle we wanted. He listened to our needs and focused on our budget. Never did he make us feel pres Rejean was amazing to work with in looking for a vehicle we wanted. He listened to our needs and focused on our budget. Never did he make us feel pressured to buy something so he could make a sale. We went to several dealerships around Ottawa/Gatineau and one of the main things that turned us off was the pushy dealership customer reps that just wanted to make a sale and not focus on our needs. Most were just fake and egotistical. We kept returning to Kia on Hunt Club on several occasions primarily because of Rejean and his respect and patience with us! Even after the sale, Rejean followed up two weeks later! More

Bad customer service - stay away - recommend Kia Brockville. Here is my letter to Atheer, the Sales Manager: Atheer: I waited this long to respond to your message as I wanted to ensure I received my refund w Here is my letter to Atheer, the Sales Manager: Atheer: I waited this long to respond to your message as I wanted to ensure I received my refund which as now arrived; thank you. I'm stunned at your message below. Per the attachment and the message on the form the bank reached out to your dealership on April 19th at 16:39 to ask you to have me contact them. No one called me. On April 20th at 13:40 when I called your dealership and asked for you, you weren't available, I asked for the business manager and he came on the phone with a very "laisser faire" voice, like I was disturbing him and he said the bank wanted to talk to me. The message clearly says who to talk to and what the reference number was, however the bothered business manager did not provide this information, just the phone number. That’s when I asked to talk to you to cancel the deal. He found you in the lunch room. Your message below says I hold you responsible for TD not contacting me? No, your team is responsible for not calling me and asking me to reach out to TD as per the included letter. Also, I was very offended when the previous day I called and said I was going to cancel the deal if I could not get confirmation on the location of the car (18 days into the process) and you got on the phone and started to laugh because the car was finally there. That kind of service is of very bad taste. Other than Jason, and maybe a little bit Nour, I received very bad customer service from your dealership. I'm sorry I had to cancel the deal because Jason was a really good salesperson; he did an excellent job and he is the reason I allowed your dealership to keep me hanging for as long as I did, but at the end the overwhelming poor service made me go somewhere else. I want you to know that 5 minutes after I cancelled the deal with you I called Kia in Brockville, they were able to locate a mysterious blue car, bring it in the next day, install the remote starter, and I took delivery of the car on Saturday. There were no issues at all and they provided the type of customer service I expect from any dealer; I was extremely pleased and told them. Note that TD also needed to speak to me, the business manager at Kia Brockville called me right away, I called TD with the reference number and all was sorted instantly. The reason they needed to talk to me is that I have protection on my credit requests and had to answer some very specific questions. More

Very friendly staff, attentive service Attentive service. Alex went above and beyond in explaining the car to us and getting us to appreciate it during the test drive; We never felt hurr Attentive service. Alex went above and beyond in explaining the car to us and getting us to appreciate it during the test drive; We never felt hurried and he even came in outside of his regular schedule to meet with us. More