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Key Chrysler Dodge Jeep RAM of Newcastle
Newcastle, ME
541 Reviews
Local Family owned Dealership. We have Good Service, Great People and low prices.
24 Dealerships in Maine and New England, and the Country. We are staffed with the same great people you have been seeing for decades!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 541 reviews
May 01, 2024
Communication with service department was confusing but settled fairly. Over all it was a pleasant experience. settled fairly. Over all it was a pleasant experience. More
by cathychase
Verified Customer
Helpful April 26, 2024
i was happy with the people and services that i got this place and would go back place and would go back More
by 1969belair
Employees Worked With
April 26, 2024
Not aware why vehicle is in for repair when service rep was told about issue. Unable to repair set up another appointment we dropped car off for second appointment received a call from service department was told about issue. Unable to repair set up another appointment we dropped car off for second appointment received a call from service department asking why the vehicle was in again and then informed us the computer technician was at a 2 day training More
by Mark Bailey
April 24, 2024
Took the van in for transmission slippage. First it was need for new pan gasket, 7 days later it was need for a new transmission, several days later it was it will be OK with new gasket and ch First it was need for new pan gasket, 7 days later it was need for a new transmission, several days later it was it will be OK with new gasket and change of fluid, then it was back to need a new transmission. The service report I recieved when I towed the van to another repair facility only showed the first diagnosis. I am unsure whether they did anything. There was a sign on the white board behind the desk when I took the van in that said "they were under new management" More
by Kevin
Employees Worked With
Ben
April 16, 2024
Sorry guys for the 4 score but the remote start that you repaired last week, no longer works and now I have a check engine light on. Would appreciate another appointment that is hopefully not a month out,li repaired last week, no longer works and now I have a check engine light on. Would appreciate another appointment that is hopefully not a month out,like last time. More
by John
Employees Worked With
April 05, 2024
Not your average dealership. They care, they are honest, they are fair, and really do want to please their customers. I would highly recommend them!! They care, they are honest, they are fair, and really do want to please their customers. I would highly recommend them!! More
by barkinglaurie
Employees Worked With
April 05, 2024
Surprising lack of attention to detail! Produc knowledge could be better. Took a week to accomplish dealer swap of vehicle due to their lack of drivers. Produc knowledge could be better. Took a week to accomplish dealer swap of vehicle due to their lack of drivers. More
by peter.kelloway
