Ken Ganley Toyota Pittsburgh - Service Center

They are friendly and helpful to your needs. At no time are they pushy explain the situation and let you decide At no time are they pushy explain the situation and let you decide More

Service provider was very well mannered and knowledgeable. Good not give me a time before he found out if anything was needed. One and one half hours later he came and said all work completed. knowledgeable. Good not give me a time before he found out if anything was needed. One and one half hours later he came and said all work completed. Car was washed and ready to go More

Fair service and fair pricing, service department has been extremely easy to work with. The dealership should put used vehicles through a more detailed review and make sure all items are in working orde been extremely easy to work with. The dealership should put used vehicles through a more detailed review and make sure all items are in working order. Also the vehicle should come two keys and not fall on the new owner to furnish the second key. I would give a five star review if the vehicle I purchased had came with two keys, and wouldn't have spend the majority of the first month back at the dealer with issues that would have been addressed prior to it leaving the lot. I am very grateful for the service and issues be corrected free of charge but it was back TWICE for the same issue. Like I said, the vehicle I purchased four weeks ago spent two weeks in service (Ken Ganley and Ron Lewis) instead of with me, for issues that should have been addressed prior to sale. More

Bought a car for 30k from them, was told they’d send me the 2nd key in the mail after purchase since I was to get 2 keys with the vehicle. 2 months later, still no key. I call the dealer multiple times and the 2nd key in the mail after purchase since I was to get 2 keys with the vehicle. 2 months later, still no key. I call the dealer multiple times and they say they’ll have their key maker come out to me to make one and that never happened. I make an appointment so I can just get my second key for the car. I show up to the appointment…they didn’t order the right key despite knowing the car I drive and the work order specifying a FOB and key. I live rurally so this was an hour drive for me and 40 minutes in the waiting room to be told this info. I reschedule an appointment for a later date and they finally program the key and fob but they give me a fob that’s missing a button. Done with this dealer. Love Toyota but I won’t be coming back to Ganley for anything. And I know it’s the sales and finance people’s job but the upselling of services is really annoying especially when they can’t even get the service of providing me a second key to a 30k vehicle. If I bought that stupid paint protection or whatever, I can’t imagine the hoops this dealer would put me through just to use it. More

Everything went well. Going through the website to set an appointment is a bit of a pain. Was easier the old way. Going through the website to set an appointment is a bit of a pain. Was easier the old way. More

Lisa is awesome Friendly smiling just a wonderful person Thank you for having such a great person employed at Ken Ganley. Time for a raise !!!!!! I will be back !!! person Thank you for having such a great person employed at Ken Ganley. Time for a raise !!!!!! I will be back !!! More

Everyone is friendly and knowledgeable and I am always treated fairly and with respect. I will definitely recommend them to anyone. treated fairly and with respect. I will definitely recommend them to anyone. More

This dealership is so easy to work with. I went in for a recall and it happened to be close to the time for my oil change. They did all with an hour which is unheard of. They also sent a vid I went in for a recall and it happened to be close to the time for my oil change. They did all with an hour which is unheard of. They also sent a video for the inspection. Very impressive so glad I chose Ken Ganley More

Service was perfect from the start. Easy to schedule (with a human, not automated), kept notified about what was going on, employees were friendly and knowledgeable. Easy to schedule (with a human, not automated), kept notified about what was going on, employees were friendly and knowledgeable. More