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Jim Ellis Chevrolet - Service Center

Atlanta, GA

4.4
2,563 Reviews
Call Service Center (678) 735-4758

2,563 Reviews of Jim Ellis Chevrolet - Service Center

Sort by
May 02, 2024

I am not satisfied with your service department they over charge for oil change that’s not good More

by KAMAL1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Fair
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 01, 2024

Love them they are the best they care about the customer I will keep doing business with them. More

by eric.len
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Chevrolet responded

Eric, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

Helpful
April 27, 2024

Professional and courteous. Very responsive to helping the customer. A very positive experience. Would gladly do business with again! More

by Ed B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
Report | Print
Apr 29, 2024 -

Jim Ellis Chevrolet responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Helpful
April 25, 2024

They got me a Uber to work and back, Which made it very convenient, but the oil change still took a while. More

by jonathanstegall520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with anyone listed.
Report | Print
Apr 28, 2024 -

Jim Ellis Chevrolet responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Helpful
April 24, 2024

Great and exceptional service! Enjoyed the experience. No other words needed at the present time… More

by FJPAINE2
Recommend Dealer
Yes
Employees Worked With
Reggie Stagmaier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalo Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franchely Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Bernard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

Helpful
April 24, 2024

Vladimir’s professionalism and service is top notch. He is the reason I keep coming to Jim Ellis to service my car More

by cxmorales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you always find your experience with Vladimir here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

Helpful
April 20, 2024

Service Agent was courteous and professional. Called me as promised to keep me updated. While I was disappointed that the service department was about a week behind, they informed me upfront of More

by darrell_cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, Darrell, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

Helpful
April 20, 2024

Luis was very helpful. Dealership they’re not interested in us as a customer I won’t come back Thank you More

by Acastanedaess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Elise Schaaf
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdez
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Theriault
3.0
This rating includes all reviews, with more weight given to recent reviews.
Retanza Grier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Loan Pham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Claudine Mathews
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fair
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Blanchard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Jeffrey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Jim Ellis Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. \

Helpful
April 20, 2024

Great dealership highly recommend they have great customer service keep you updated on the on whatever you came in for More

by meia4boyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elise Schaaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Jim Ellis Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

Helpful
April 19, 2024

2 hours for an oil change. 7:30am to 9:30am with an appointment. People where friendly though., but 2hours is not customer service. More

by Fredrikn35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
Apr 23, 2024 -

Jim Ellis Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

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