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Jim Ellis Chevrolet - Service Center

Atlanta, GA

4.4
2,576 Reviews
Call Service Center (678) 735-4758

2,576 Reviews of Jim Ellis Chevrolet - Service Center

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May 17, 2024

I can say for Michael that I respected his honesty. He'd said my truck would be ready the week after I understood Tuesday as a matter of fact and the truck was ready Monday. I applaud that for the most More

by stricklandfredrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 16, 2024

Had take it back three times, don’t thank it’s the service person’s fault, but I thank the mechanic had to know the Engine light was on when he completed the work my opinion. when I picked up the veh More

by Follow me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fair
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024

Our Service Advisor , Nicholas was outstanding. He made sure we were informed about every aspect of our car maintenance and servicing . More

by SANDERCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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May 16, 2024 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad Nicholas was able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

May 17, 2024 -

Jim Ellis Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 16, 2024

Jason did an excellent job digging into my issue and provided a good explanation of the problem and a satisfactory solution. More

by bob@trouteaud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Jim Ellis Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Chevrolet! We sincerely value your business and look forward to your next visit!

Helpful
May 15, 2024

Vladimir Kochubey is a Great Tech and Good friend. Everyone there is Great! I wouldn't deal with any other dealership. More

by WILLIAM121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Jim Ellis Chevrolet responded

It's great to hear that Vladimir was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

May 17, 2024 -

Jim Ellis Chevrolet responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

Helpful
May 14, 2024

Excellent service, fast. Staff is very friendly and knowledgeable. Will always continue to come back for service More

by TONYA3B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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May 14, 2024 -

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Tony, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

Helpful
May 11, 2024

Orlando is personable, knowledgeable, and customer centered. I could not have asked for a better man. Keep up the great work!! More

by ISAAC_POLITE03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Jeffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024 -

Jim Ellis Chevrolet responded

Thank you for the kind words for our service department, Isaac! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

Helpful
May 11, 2024

Jason Blanchard and his service team definitely stand behind their word and their word! I had a extremely problematic vacuum leak situation with my Chevy Malibu LTZ and after several visits for the reocc More

by Navyguy410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elise Schaaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicolas Caicedo
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May 12, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with Jason and our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

Helpful
May 10, 2024

Excellent service and my car was ready before I was expecting it Thanks. I will definitely return if needed More

by RSTATL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2024 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

Helpful
May 09, 2024

This dealership service department is super slow. They had my car over a week before the diagnostic test was completed. They did the work in two days. I had to call them because they don’t call you l More

by Carolyn.nichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Retanza Grier
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024 -

Jim Ellis Chevrolet responded

Thank you, Carolyn, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Don't hesitate to get in touch with Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com so that he may address your concerns.

May 11, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (678) 585-2314.

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