Island Chevrolet Buick GMC
Duncan, BC
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Great response, service and cleanup Great response, service and cleanup. Everyone at Island Gm was very helpful and made purchasing my new truck very easy. All around good rapport and wo Great response, service and cleanup. Everyone at Island Gm was very helpful and made purchasing my new truck very easy. All around good rapport and would highly recommend Island Gm More
Sweet ride -sweet deal I found everyone that I dealt with during the purchase of my new vehicle to be totally professional and courteous. I am delighted with my new vehicle. I found everyone that I dealt with during the purchase of my new vehicle to be totally professional and courteous. I am delighted with my new vehicle. More
Service sucks. Not enough mechanical staff. One canceled appointment. Another one was suppose to be first in line on a sat morning then was told 2.5 hours before they could look at it. Charged One canceled appointment. Another one was suppose to be first in line on a sat morning then was told 2.5 hours before they could look at it. Charged twice. For a combined $200. And ill I wanted was my speakers working in a stock 2008 Chevrolet pick up. Which both times they said they would need more time to diagnose the problem and that they didn't have time that day. I asked if someone could get in touch with me and left my phone number. And never herd anything back. Not very happy with the service at all. More
Warranty service The dealership quickly dealt with an inadequate headlight problem on a second owner truck. Neil was very helpful and efficient and made every effort The dealership quickly dealt with an inadequate headlight problem on a second owner truck. Neil was very helpful and efficient and made every effort to help me. More
Tire and Key FOB replacement Willi was friendly courteous and very informative, the tire was under warranty and had to be ordered in to replace it. Willi kept me informed as to th Willi was friendly courteous and very informative, the tire was under warranty and had to be ordered in to replace it. Willi kept me informed as to the shipping arrival time so I could have the work done. Over all I was very pleased with my experience in the service bay. More
Engine Service Code - PVC Leak from Front Timing Cover Willi really hustled to get my car done quickly. Repairs fixed the problem and my Cruze is running fine again. Great service! My recommendation w Willi really hustled to get my car done quickly. Repairs fixed the problem and my Cruze is running fine again. Great service! My recommendation would be to have more access to courtesy cars instead of rentals. I will definitely use Island Chev again. More
I had a scratch repaired & my vehicle serviced I was met in the service bay as soon as pulled in by Neil Burton. He asked what I was in for & when I explained it was for the scratch that was being I was met in the service bay as soon as pulled in by Neil Burton. He asked what I was in for & when I explained it was for the scratch that was being repaired on my new Buick enclave. He remembered who I was & the scratch from mid september when we had bought the vehicle. I also asked if there was any possibility to have a service done even though I didn't have an appointment for one. He said they would definetely get it done ASAP. Neil is very curtious any time I have talked with him, and he knows his job very well. Dan G. More
Kevin Toews goes the extra mile Kevin understands the customer dealer relationship. I have received exemplary service in all regards nice to deal with representative that genuinely Kevin understands the customer dealer relationship. I have received exemplary service in all regards nice to deal with representative that genuinely cares about customer satisfaction. More
Neil Burton, Very Professional Neil Burton, is the man to go to in the well run service department at Island Chev. He is personable, efficient in every way, obviously he knows this Neil Burton, is the man to go to in the well run service department at Island Chev. He is personable, efficient in every way, obviously he knows this business better than anyone we have dealt with at any other service dealership to date. He anticipates your requirements even before you have asked. I say give him a raise so no one steals him away! More
Neil Burton goes above and beyond! Love this dealership. Neil Burton excels in customer service going above and beyond making sure all details are handled for before I arrive, during, a Love this dealership. Neil Burton excels in customer service going above and beyond making sure all details are handled for before I arrive, during, and after. It's that little extra that makes all the difference. Thanks again. Lorhainne More