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Hyatt INFINITI

Calgary, AB

4.7
314 Reviews

46 Heritage Meadows Rd

Calgary, AB

T2H 3C1

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Showing 314 reviews

February 25, 2015

Buyer Beware Purchase a used 2012 QX56 from Infiniti Hyatt for approx. $65,000 with 36,253km and at 44,268km I took it to Infiniti in Edmonton for it's first oil c More

by Cindy Day
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General Manager & Service Manager
Mar 17, 2015 -

Hyatt INFINITI responded

At Hyatt Infiniti we take customer satisfaction very important. We are sad to hear we have not met your expectations. As discussed with you on the phone when we replied to your call about the services done by the other dealer, Infiniti does not require the fluid services you had done to be completed until 48,000 kms, as per the Infiniti Canada’s owner manual. When you contacted Infiniti Canada’s Customer Service, they confirmed that the service you had done was not required until 48,000 kms. The vehicle you purchased from us was a one owner vehicle that was well cared for and originally purchased from our dealership and serviced with us. It had a full comprehensive service history, and did not require the work you had done at the other dealership until the Infiniti Canada recommended 48,000 km service. If the vehicle would have required the work when we inspected it, we would have completed it. I personally scanned a copy of the work order showing that we replaced the cabin filter with a “brand new” filter. You will have to ask the other dealership why they replaced the filter. If you want additional information regarding this issue, please contact me – Mike Hofer GSM Hyatt Infiniti.

February 02, 2015

Excellent First Experience My only experience so far with Hyatt was the very recent purchase of my gently pre-loved 2011 EX35. If everyone there is as personable, fun, helpful, More

by jackie.takacs.14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Speiran, Courtney Murdoch, Denny, Deni Jokic, Courtney Murdock
November 27, 2014

Gratitude Wonderful group to deal with. I've purchased three vechicles with Hyatt Infiniti. Highly recommend this dealership. Thank you so much! Have a grea More

by mariaplesa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rennick, Mike Hofer, Mike Hofer
November 07, 2014

Best service! I have been to a few different service centre's and this one by far is the best! They have amazing service and are so quick and efficient. All my ques More

by Preetban
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Davin Lindholm
October 25, 2014

Great experience Our experience at Hyatt Infiniti was fantastic. They helped us out but did not pressure a sale. They also gave us a great deal. We are really happy wi More

by Amanda Ritchie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren, Darren Simpson
October 24, 2014

Trust for over 10 years I am the original owner of a 2003 G35 Coupe and have trusted Hyatt Service to keep my vehicle in prime working order. Davin, the service representati More

by PeggB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Davin Lindholm
September 12, 2014

Excellent Experience I had an excellent experience purchasing a G37x recently. Welcoming environment, treated with respect and actually had fun in the process. Great co More

by fehrlb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stuart Reid, Courtney Murdoch, Stuart Reid, Courtney Murdock
September 06, 2014

A classy business Colton Teichroeb who helped us to acquire a 2014 Qx80 is the most professional salesman I have ever met in over 40 years of buying new cars of many d More

by Richard Christmas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton Teichroeb, Adam in service, Colton Teichroeb
September 03, 2014

incredible I have visited a few dealerships and this one shines like a star. Reception was friendly and welcoming. I didn't get her name but she was working t More

by butlers2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Kozokowsky and Courtney Murdock, Courtney Murdock
August 03, 2014

Excellent Buying Experience I wanted you to know that leasing my new Infiniti,has been a wonderful experience. the General Manager, Mike Hofer, has been very helpful as there is More

by Marvin S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hofer, Mike Hofer
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