Grande Prairie Volkswagen - Service Centre

Grande Prairie Volkswagen responded

Hello beancaryn, Thank you so much for your wonderful review! It's great to hear that you were pleased with the efficiency and communication during your service visit. We always strive to keep our clients well-informed and to ensure their vehicle needs are met promptly. Your positive feedback, especially regarding Bryan Loewen's assistance, is truly appreciated. We look forward to continuing to serve you with the same dedication in the future. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello NJ, Thank you so much for your positive feedback and for recommending us! We're thrilled to hear that Ashley and our service team made your experience both friendly and professional. We strive for excellence in all our interactions, and it's wonderful to know we hit the mark for you. Looking forward to seeing you again at Grande Prairie Volkswagen! Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello John, We sincerely apologize for the long wait times and the frustration caused during your recent visit. We understand that this experience did not meet the high standards we strive to uphold. Your feedback is invaluable and we are actively working to improve our service efficiency and communication. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to restore your confidence in our services. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Klclose13, We're so pleased to hear about your positive experiences with our service department! Ensuring that appointments start on time and meet our clients' expectations is a top priority for us. Thank you for recognizing the efforts of Bryan, Mickaela, and Jade. We look forward to continuing to serve you with the same dedication and quality in the future. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello mcaven1950, Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience with our team. Providing friendly, efficient service is our top priority, and we're thrilled that Michaela and Jade could help make your visit a pleasure. We truly appreciate your recommendation and look forward to welcoming you back to Grande Prairie Volkswagen for any future needs. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Jessica, Thank you for bringing this matter to our attention. We deeply apologize for the oversight regarding the oil change and the subsequent issue with the PCV valve. It’s clear we missed the mark, and for that, we are genuinely sorry. Your feedback is invaluable to us as it highlights areas where we need to improve our service and communication. Please know that Ashley and our entire team are committed to rectifying this situation and ensuring it does not happen again. We understand that trust is built on accountability and would love the opportunity to make things right. We will be reaching out to you personally to discuss how we can address your concerns and hopefully restore your confidence in our dealership. Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello gerberprim, Thank you for your feedback and the high marks on our service workmanship and transparency. It's great to know you appreciated the cleanliness of your vehicle post-service. We understand the importance of communication, and we apologize if we missed the mark in proactively reaching out to you regarding your vehicle's maintenance. Your experience helps us improve, and we'll ensure to prioritize communication to better serve your needs next time. Thank you for choosing us for your service needs, and we look forward to serving you again with the attention to detail you deserve. Warm regards, The Service Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hi Caleb, It's wonderful to hear that you enjoyed the service and the extra touch of a complimentary car wash during your visit. Our team, including Paige and Navpreet, is dedicated to providing pleasant experiences and ensuring everything is completed efficiently and on schedule. Thank you for taking the time to recognize our efforts. Your satisfaction is our top priority, and it's great to know we're achieving that goal. We look forward to your next visit and will always strive to exceed your expectations. Should you need anything else or have any suggestions for us, please feel free to reach out. Enjoy the sparkling clean ride! Best wishes, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello, We're thrilled to hear that your visits to GP Volkswagen are always met with warmth, knowledge, and accommodating service. Our team, including Madison, Paige, Michael, and Mickaela, takes pride in their work and it shines through in the way they engage with every person who walks through our doors. Your kind words affirm the efforts we put into making our service department as welcoming and efficient as possible. It’s our pleasure to maintain the high standards of customer satisfaction that you've come to expect from us. Thank you for your heartfelt recommendation and for taking the time to share your experience. We look forward to your next visit! Warm regards, The Team at Grande Prairie Volkswagen